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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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  • #61
    Can we please get a list of what cards are available in heroic summon please hopefully it has been updated with some good cards previous not obtainable like igrain. arthur pendragon nimue of the lake ect

    Comment


    • #62
      Originally posted by GMDASH Pendragon View Post
      Guild box Summon is ready and it will available very soon.

      The card pool was for that specific booster pack
      Thanks for the quick response. Probably the fastest I ever had. One thing I want to point, please try to give cards comparable to the current meta in the normal arenas. Back in our day, arenas was the primary source of interest to improve our decks and get cards as well. But now, the primary source of interest has moved towards events ( i realise they bring more $$$ to your coffers ) but you need to improve on the arenas a lot, to bring the interest back in hoc which was once at its peak ( super arenas are long forgotten )

      Comment


      • #63
        GW Bugs

        If you can't fix the bugs, why are you starting a new season? This is so unfair to the guilds who are affected by this bugs.
        We still cannot use our hospital and armory, this is a massive disadvantage!

        So stop the GW till all Problems are fixed and make it a fair battle for all guilds !!!

        Comment


        • #64
          Grail Knight

          This issue has been fixed today and no one should be affected anymore.


          Nice to read that, but what's days with the lost, I have 102 days gr lost and the support, the statement no gr days to be reimbursed by the game team, I was able to prove the purchase through the Google Play Slip. Sorry for translated english, iam german dude. =)

          Translated response from the Support: Once the problem is resolved, it is considered for "follow-up" in the course of what will happen to the actual lost days. Here it is still too early to speculate. I beg you as your understanding

          I hope the Game Team find a fair way to solve this. =)

          Comment


          • #65
            GVG issue:

            This issue is still working in progress. Fixing it will required a bit more than thought. However we are going in the right direction and we are trying to fix it as soon as possible. I know that this issue can create frustration in some of you, and we apologize for that.

            That's not all and many other things will come.

            Thank you
            [/QUOTE]

            Hi GM Pendragon, appreciate your effort for taking time on giving us the update of the game major issues progress.
            However since it's still a work in progress, why dont you try to fully fixed it first before restarting the broken feature like GW?
            I dont see any of us here are so eager on pushing your side to restart GW at this very moment anyway.
            You stated that you know this may caused some frustration, but if you relaunch gw after it's fully fixed then everyone of us can avoid that unnecesary unpleasant experiences and you dont need to apologize to us in the first place as well.

            Comment


            • #66
              If you can't fix the bugs, why are you starting a new season? This is so unfair to the guilds who are affected by this bugs.
              We still cannot use our hospital and armory, this is a massive disadvantage!

              So stop the GW till all Problems are fixed and make it a fair battle for all guilds !!!



              I agree this should be done.

              Comment


              • #67
                [QUOTE=GMDASH Pendragon;2693193]Hello Community,
                This is a brief recap of what have been done so far to keep you updated.




                Error 101

                This issue has been fixed.However what stated below remains valid

                So I want make it clear:
                Using Blue Stacks or any other third party software is completely against Kabam Terms of Service. There are a couple reasons for why this rule exists and I'll do my best to explain them here.
                First of all the security of your account.
                The possibility to corrupt your account data that can bring to errors such as error 101.
                In addition, Blue Stacks, or any other emulator, allow users to play a mobile game on a computer. This gives players the advantage of playing a game well outside its intended design. Heroes of Camelot was developed specifically for the mobile platform. Anyone playing on a computer has an advantage over anyone that is playing on mobile only. This will eventually create problems when it comes to competition and fair play.
                Additionally, Blue Stacks give players the ability to leverage automated scripts, self-playing bots, and hack cheats. This is at the core of the reason why third party software is violation of our Terms of Service.

                My recommendation, stop using it ASAP in order to avoid any potential issues with your account like this error 101 in the future



                You say error 101 is fixed and that bluestack can cause it which is not the case. I use and only use android phone and I still get error 101. All you got to do is go to guild then members and change settings to show donation weekly or lifetime then we get error 101.

                Comment


                • #68
                  fatal error (code 101) is not fixed so dont lie to us kabam

                  Comment


                  • #69
                    Originally posted by Noob_65TGKVS View Post
                    fatal error (code 101) is not fixed so dont lie to us kabam
                    Well of course it's not fixed because i believe they don't know the real origin of it.

                    I had that same error for almost 2 months and managed to solve it by pure chance.

                    I left my previous guild and started a new one, Fatal Error 101 started few hours later and i thought it was conected to a CS intervention in my account because a card went missing, boy was i wrong...

                    I had this issue because in the GvG, even after creating my new Guild, i was still in a building of my previous Guild (this makes no sense).

                    I tried to log in the game but the error kept popping up in the screen.

                    So i figured out a way to do log in the game and play even with the Fatal Error, i simply disconected my internet conection after the 100% loading and when you get that sound of the inventory/message bar you disconect again.

                    You'll get connection issues, conect the internet, click ok in the screen and right after keep clicking on messages.

                    If you're able to do this, by turning on and off you internet conection between menus, you can go anywhere in the game (except the inventory and summon).

                    If everything works out fine, the next steps are way more easy to do, but it takes a lot of patiente.

                    If not, repeat the previous steps until you can conect the account.

                    If you manage to follow those steps, here's what you must do next:

                    When in the messages, DON'T RECEIVE ANY REWARDS, simply turn off your internet conection once more and head for the main screen.

                    After click on guild icon without active internet conection, you'll get conection issues once again, and only then it's time for you to activate your internet and click OK in the screen.

                    Now you're almost done, in the Guild menu, click on base and then manage, head for the building where your character is and just put him anywhere else.

                    So now your account must have successfully synced.

                    That's it!

                    Head to the main screen and enjoy!

                    It worked out for me and some other players, hope this can help everyone else whos has this issue.

                    Comment


                    • #70
                      GK is fixed?

                      So when will it be reactivated at the level we were at with the days we still had left?

                      Comment


                      • #71
                        gw base bugged

                        our gw base is bugged we cant repair any of our buildings plz fix this kabam

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