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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

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Wrap-up thread

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  • Wrap-up thread

    Hello Community,

    Thank you for your feedbacks and comments. I want to summarize many questions that I have noticed in other threads.


    GVG issue:

    This issue has been investigated by the team and probably we have found the root cause. So this issue should be fixed for everyone in the next GVG season:
    Why aren't we going to fix it right now? Because that will require to modify the data and we don’t want to modify the current seasons results.


    Error 101

    We are still investigating this issue.
    One thing we have noticed is that the use of programs like blue-stack and other third party programs that allow you to play from a computer, it can be one of the reasons behind the issue.
    We have investigated on many accounts affected by Error 101 and all were using programs like blue stack


    So I want make it clear:
    Using Blue Stacks or any other third party software is completely against Kabam Terms of Service. There are a couple reasons for why this rule exists and I'll do my best to explain them here.
    First of all the security of your account.
    The possibility to corrupt your account data that can bring to errors such as error 101.
    In addition, Blue Stacks, or any other emulator, allow users to play a mobile game on a computer. This gives players the advantage of playing a game well outside its intended design. Heroes of Camelot was developed specifically for the mobile platform. Anyone playing on a computer has an advantage over anyone that is playing on mobile only. This will eventually create problems when it comes to competition and fair play.
    Additionally, Blue Stacks give players the ability to leverage automated scripts, self-playing bots, and hack cheats. This is at the core of the reason why third party software is violation of our Terms of Service.

    My recommendation, stop using it ASAP in order to avoid any potential issues with your account like this error 101 in the future



    Grail Knight

    We are handling this problem with high priority to understand which is the root cause of this issue. And, as I said before, we will push the fix when it will be ready for everyone.
    In the meanwhile we have started to compensate players via our customers’ service to help you to keep your grail knight level.
    Last but not least, considering we are going to fix this feature we are thinking to change a bit the system, but this is still under evaluation and I cannot promise anything on that.


    Events

    This month we have worked for bringing to you new events as usual. The dates won’t be released before and you will discover them logging into the game like everyone else.
    And yes we are working on Halloween events as well so be ready to be competitive.


    Arenas

    We have heard that you like the stages arena and we are working on this direction.Standard arenas will continue to run, however we are gathering feedbacks for trying something new too.

    That’s all folks. I hope that will give you a understanding on what we are working on.

  • #2
    thanks for informations..
    what about 2 events per week. one of chaos and other one normal mode..??

    Comment


    • #3
      Thanks for update

      Thank you very much for the update! It is very much appreciated.

      That said I have to ask about the decision to wait on the GW fix. While I am super excited you guys have the fix, the choice to wait confuses and worries me. Here is why, those guilds like mine that have their upgrades bugged are basically fighting through a huge handicap and have an impossible task when matched against a non bugged guild. Those guilds that have tonics are all rising to the top leagues while those that are bugged lack tonics and fall down in leagues because they cannot beat a guild with tonics. For half a season already, actually going back to last, the unbugged guilds have been gaining 3x the resources by being in high leagues and having the ability to win.

      By waiting til next season to fix this issue the bugged guilds will be so behind in resources and upgrades that they still will face a huge disadvantage.

      So my question is do you know which guilds suffer from this bug? Will they be compensated to make up for the loss of resources? Or will all guilds get a hard restart and have to rebuild everything?

      Comment


      • #4
        Or

        Or why not just end the season now. Put in the fix and start season 3?

        Comment


        • #5
          seriously?!

          So what you are saying is that instead of shutting the guild wars down until it is fixed, you are being 'unfair' to the bugged guilds by letting the unbugged guilds continue gaining ground, as far as upgrades go, and 'to hell with the bugged guilds' season? I don't understand. In your explanation you speak of fairness. Where is the fairness in this? I'm pretty tired of your forked tongue explanations. If you want fairness, shut it down as we are falling behind to a point where the currently unbugged guilds will have a permanent advantage. In my opinion, you guys are screwed in the head. Just shut it down and fix it. That is the only 'fair' solution there is.

          Comment


          • #6
            Thank You

            I appreciate 100% for taking your time to finally give us some sort of update to us players GMDASH Pendragon. Looking forward to continuous updates and a game update in the future

            Comment


            • #7
              Dash..why don't you guys open a complaint section in sub forum, there's nothing more infuriating than seeing page after page of people moaning (well within there rights I may add) when trying to find some useful information about gameplay.

              Comment


              • #8
                It would be okay if kabam would check the forum once or twice a day instead of every couple of weeks to keep us in the loop and answer questions thats why so many send tickets because they want answers and CS wont give them to them so would be much appreciated if that would happen.

                Comment


                • #9
                  1.) Is this type of "Wrap Up" thread going to be the normal means for communication? If so, what type of frequency?
                  2.) Thanks for the response to the guild war issue.
                  3.) "Waiting" is a major issue for guilds affected. I.E. As you reach the upper echelon of guilds where you have large quantities of members, the difference will be made by the base. What you are essentially doing by "waiting" is handicapping every guild that is bugged. How are you handicapping them? Well, we made it up to platinum bugged, where we couldn't sustain, because if someone rezs we're beaten and have since fallen to gold and we will continue to plummet.

                  Translation: By "waiting" to "make it fair" you are doing exactly the opposite. You've handicapped us since the end of last season and there's still 23ish days left in this one. So thanks. You've cost us ~30 days worth of wars and extra loot by the time you "fair"ly fix the issue. Sounds great.

                  NOTE: The level of guilds where not being able to upgrade is a deterrent are likely gemming guilds (I know mine is). So letting known bugs linger and screw us isn't a great revenue growth decision.

                  Comment


                  • #10
                    My guild isnt affected in any way but I would like to add that if you are planning to fix gw in season 3, either remove the upgrades from all guilds to make everyone start at a equal ground ( i know many will shout at this ) or give the bugged guilds a compensation of different materials worthy enough of 23 days (this is upto your disposition what you feel is fair for those affected by the bug). Other than this, looking forward to whatever event u guys are planning in whatever region (nightmare or normal) and keep ur regularly informed. And please, please, please, update the summon pool, what do you expect us to summon with only golden cards in pool and nothing else, when we all know they are being outdated except golden galzra. Thanks and have a nice day.

                    Comment


                    • #11
                      Once again not one word from you people on the cheating problem or what or if you are going to do to them because you have not done a thing so far!!??!!??

                      Comment


                      • #12
                        error is from playing on computer? bs im playing on a phone and got that error so dont lie to us kabam

                        Comment


                        • #13
                          Originally posted by Noob_65TGKVS View Post
                          error is from playing on computer? bs im playing on a phone and got that error so dont lie to us kabam
                          Read the whole thing. They said that is one thing that can cause it. And are still investigating. Since that is one known thing they went into more detail on it. Doesn't mean there aren't other causes.

                          Comment


                          • #14
                            I've seen three major type of GW bugs so far while running a fairly new, not all S30+ deck Diamond League guild. The one we had, no buildings could be repaired. We could still upgrade, but everything was one-hit wonders. Same problem persisted into this season; when they finally fixed it, we had to have buildings destroyed before we could repair them.

                            Second, buildings had all been fully "restored" to health, but all upgrades were lost or even impossible. This has blasted some really good guilds into low ranks....during preseason we fought one and killed their last building so neither of us got it on record. Yes, because of the bug.

                            Last, and in some ways as bad to play balance as the second, are the guilds with unbeatable buildings, where all the defenders are dead and you still can't attack the last 1.5K of theri armory. These are ones who lock up their hospital so it cannot be attacked (fought one of these guilds 2 days ago in diamond), or even worse with 3 bugged buildings, which have indestructible front lines.

                            For compensation, there is zero way that will satisfy everyone. If everyone gets reset to zero with no refund of resources, the guilds that fought and clawed for it will feel (rightfully) totally screwed out of almost three months of effort. If Kabam gives resource restoration or continues without any change, the guilds that have been bugged and unable to compete will feel (rightfully) cheated. As for the last guilds, they got way better recompense than their skill levels deserved, so nothing extra there.

                            But if Kabam is going to do something that resets us all to zero or something else equally annoying, can they at least give us a decent group of reward cards for those incredibly bugged guild tokens? NOT an event boss we just had either, or cards with zero use in modern competitive decks...how about something original or harder to get than Arial? Maybe even max level 5* cards while you are at it.

                            Comment


                            • #15
                              Fatal error 101

                              I use android phone. But im still stuck with fatal error 101. The fix did not work for me. Hahahaha!

                              Comment

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