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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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GK is gone!!!

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  • #31
    Katherine was the same person that answered my ticket.
    We exchanged some emails and what I took from it is that she is either useless (because she doesn't want to give a damn) or she just does not have any power whatsoever to do anything other than allocate a few summon stones.
    I believe it's the 2nd and it's a shame if the costumer support have their hands tied like that. No wonder they never solve any problem.

    Comment


    • #32
      It's ok, you can do what I did.

      Your refund has been approved

      Hi,

      We received your request and have now refunded $**** for your recent Google Play purchase.

      You should receive the refund within 14 days. The timing depends on your payment method.

      You can check the status of your refund at

      I'd encourage everyone else to follow suit. Mine got approved in 20 minutes lol

      Comment


      • #33
        Hello,

        Thank you for contacting Kabam Support! My name is Quentin. As I understand, you have written to us regarding issues with your Grail Knights gifts. I am very sorry that you have been experiencing this and I am happy to address this for you!

        I can understand how frustrating it can be to not be rewarded as you expected. The Game Team has been informed of this issue that many Players have reported. They are working on finding a solution soon and getting those items into the hands of all Players who have been experiencing the Grail Knights issues. We apologize for this inconvenience and appreciate your patience with us as we work to find a solution soon! Please keep an eye on the Kabam Forums, as that is generally where any updates on current issues are posted.

        Regards,
        Quentin
        Kabam Support

        *Make sure you have the upper hand in Heroes of Camelot by participating in our Forums!



        This is what I got 13 days ago....

        Comment


        • #34
          Originally posted by ARREBIMBA View Post
          Smash and Dash, no word about this?

          I spent 630 to get another 6 months of GK.

          I was GK8, 13% with 200 days (6 months + 14 days I still had left).

          Then I log back in after lunch and it's all gone!

          Come on Kabam, do something! Fix this!
          Same happend to me
          Paid 630 gems one week ago but now all is gone.. For sure, i will never pay again in this game if that won't be fixed soon

          Comment


          • #35
            Bump

            Come on kabam.. Do something about this. At least give us an update on the issue? All the answers for the tickets we fill out, says we have to look out for answers on forum, but nothing happens here?

            Comment


            • #36
              Originally posted by Lord Bengtson View Post
              Come on kabam.. Do something about this. At least give us an update on the issue? All the answers for the tickets we fill out, says we have to look out for answers on forum, but nothing happens here?
              I'd recommend start getting refunds if you want something done. Google Play refunded me money so now I am like F*** GK, they don't update it anyways.

              Comment


              • #37
                Originally posted by bbatardo View Post
                I'd recommend start getting refunds if you want something done. Google Play refunded me money so now I am like F*** GK, they don't update it anyways.
                Well I actually tried, but they refused to refund me. Saying it had to be kabam who should refund in this case. So guess I'm stuck with getting screwed by kabam.

                Comment


                • #38
                  My GK becomes inactive for the third time. What the hell!!! I will not buy it anymore.

                  Comment


                  • #39
                    Originally posted by rocket_z View Post
                    My GK becomes inactive for the third time. What the hell!!! I will not buy it anymore.
                    You do know it happens if you switch to a different account in a different realm right? I am not sure what about switching causes it, but it is tied to switching to any other realm.

                    Comment


                    • #40
                      Originally posted by Lord Bengtson View Post
                      Well I actually tried, but they refused to refund me. Saying it had to be kabam who should refund in this case. So guess I'm stuck with getting screwed by kabam.
                      It's about time Google got smart when it comes to this kind of stuff. All getting a refund does is screw Google, not Kabam. If you want to take out your frustration on the actual source/cause of your frustration, next time keep your $$ in your wallet and stop paying for things in a game. Consider it an expensive lesson learned.

                      Otherwise, they say that a fool and his money are easily parted....

                      Comment


                      • #41
                        mine also GONE to ZERO... i dont want any google .. i just want my GEMS and FRUITS back plus plus compentation ... GK 9 MAX

                        Comment


                        • #42
                          does it takes LONG TIME to get my GK back ?

                          Comment


                          • #43
                            My GK is from 9 fell to 0, I had 366 days, after a few days I bought one month GK and after 15 minutes and lost it. now I can not play normal because I don't have enough stamina and mana, I can not use my strongest deck, in the tower myenduranca from 82 fell to 50. I dont have enouh card slots............ It's been 15 days of my application and the problem is not yet solved. Ector-36 zeljac

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