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Smash/Sp4z Please do someting

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  • #1

    Smash/Sp4z Please do someting

    Hello there.

    I always try to help the game team when it comes to bot/script users and several other situations.

    In the last weeks, i sent about 15 tickets always refering to diferent subjects and players.

    Not even one ticket had a correct treatment.

    When the new city event started, i saw a player who was using a bot, he has about 60 bónus points and he had at the same time, always exploring, about 8k more than me, and i have more than 100 bónus points, so its "impossible" for him to do só many points in that time.

    Anyway, as usual i sent and email reporting, with the respective screenshots.

    Today i received the answer, here it is:

    Greetings,

    Thank you for contacting us regarding any issues you have had while attempting to participate in the recent Forgotten King's Return event. We apologize for any trouble you have had lately, but we highly appreciate your concerns and are happy to help explain what has been done to resolve this situation for all players.

    The Game Team was made aware of this situation thanks to the awesome feedback we received from players like yourself who reported an issue with being unable to participate in the event when it was first active. Please also know that the Game Team has already determined the source of this issue and we have release a hotfix to remedy this situation fully. All players should now be able to participate fully and participate in this event from now and throughout the next week while the event is ongoing.

    At this time, this ticket will now be closed. However, should you have any other questions or concerns, don't hesitate to contact our team in a new ticket and we will be very glad to help you further.

    Thanks for all your support and for playing Heroes of Camelot. Have a wonderful day!

    Respectfully,

    Kabam Support

    Say what????
    Participate where???
    And who are you Mr. Kabam Support?
    Oh I see... One more auto ticket.

    How do you expect for our help when you constatly work in a poor way?
    I detected about 16 players using bot in my server, reported all of them (not just me but several other players), and you JUST DONT CARE!

    Very poor support indeed.

    Please, something must be done, check the ticket 03415861

    Thank you.
    Tags: None
  • #2
    Well, I don't know what you wrote in that ticket, but the support misunderstood it. There was an unpleasant bug with the event yesterday, that locked many of the players away from entering the event city. I suppose that the support didn't really read your ticket and just posted back the stock answer that they sent to other players that were actually reporting the event bug, not cheaters.

    Comment

    • #3
      I'm aware of that bug my friend.

      The ticket i sent had the following title: Bot in the new event Galahad-45.

      It's way different than Bug in the new event...

      Anyway, it's not the first time i receive a auto message, or even answers like duplication of tickets when all of them had different subjects.

      We have a poor support, unfortunatly that's a fact.

      Comment

      • #4
        There are two ways Support works:

        1. You get Hunter and things go well
        2. You don't get Hunter

        At least that's my sense of things.

        Rosen

        Comment

        • #5
          They don't care I gave up my one game and went back to a closed server I have an account in cause I'm fed up with them not listening. Give up I have!

          Comment

          • #6
            Originally posted by Rosencranz View Post
            There are two ways Support works:

            1. You get Hunter and things go well
            2. You don't get Hunter

            At least that's my sense of things.

            Rosen
            Indeed!

            Hunter is always very helpful, but unfortunately he is just one, and he can't answer hundreds of daily tickets.

            Anyway, BUMP!

            Comment

            • #7
              Vai ser em Pt-Br, não irei traduzir para o Inglês

              Sou do mesmo server que o Dohko, Galahad-45, concordo com ele. Kabam não faz nada em relação aos Players que usam de programas ilícitos para ter vantagem no jogo

              Comment

              • #8
                Originally posted by _Dohko_ View Post
                Indeed!

                Hunter is always very helpful, but unfortunately he is just one, and he can't answer hundreds of daily tickets.

                Anyway, BUMP!
                I found another one who was very helpful. I'd say she was so helpful that I never thought in my dreams that anyone with Kabam could be so helpful. Xondria was the name.

                Comment

                • #9
                  Originally posted by WarriorAJ View Post
                  I found another one who was very helpful. I'd say she was so helpful that I never thought in my dreams that anyone with Kabam could be so helpful. Xondria was the name.
                  Yes!

                  Xondria is very helpful and comprehensive.

                  Well, i got lucky enough to get Hunter in my last ticket, let's see if we can somehow manage to find a way to solve some bot action in my server.

                  I believe all of us are getting tired of them, i sure am, last weekly arena, i had more than 50k of advantage from the 2nd and 3rd place.
                  In a matter of 30 minutes: "engage bot warp speed" = They passed me with over 20K ahah

                  Shameful

                  Comment

                  • #10
                    Lol

                    A Big lol for u dohko, i have a little movie from u doing 25k in the arena um only 8 minuts and 42 seconds, u are one off that people that are using boot and u xame here crying

                    Comment

                    • #11
                      crying baby

                      we are several yers that have a lot of screen shots from u threatening all players, that if they go in the arena to grab the 1 place u will report then as hackers... the true is that u dont like lose for the others u are just a crying baby who think that can do what u want... so stop crying and be a man and play fair with the others, stop report the people whithout a true reason.... so smash if u want see the movie and that screenshots just reaply here i will be glade to show u the realy hacker in the server.... kiss for u dohko... loll

                      Comment

                      • #12
                        Originally posted by drvagabundo View Post
                        we are several yers that have a lot of screen shots from u threatening all players, that if they go in the arena to grab the 1 place u will report then as hackers... the true is that u dont like lose for the others u are just a crying baby who think that can do what u want... so stop crying and be a man and play fair with the others, stop report the people whithout a true reason.... so smash if u want see the movie and that screenshots just reaply here i will be glade to show u the realy hacker in the server.... kiss for u dohko... loll
                        You're such a great liar ahahah

                        You're the one who made 130K in the Olwen flash arena, and ups, btw in 30min in the past weekly arena went from 20K to 90K congrats ahah

                        Comment

                        • #13
                          Lol

                          The liar here is u, stop crying little baby

                          Comment

                          • #14
                            Dohko is a joke

                            I confirme what drvagabundo said, dohko just made 25k in less then 10 minuts and in the event in less 1h he already had 300k, how this os possible? Only with the use of some kind of hack or boot, and now he want accuse the others.... Man u are a really joke

                            Comment

                            • #15
                              Originally posted by drvagabundo View Post
                              The liar here is u, stop crying little baby
                              Dude, you and your friends finish arenas in minutes, how can u even get courage of coming here acuse other players?

                              Ure one of the reasons i basically stoped spending and playing. If kabam let cheaters like u keep playing i just lost confidence on them as company to keep a costumer like me satisfied.

                              Kabam, others will do like me and will start asking refunds. U better do something


                              Seems pere malefique also joined drvagabundo cause to try to send sand into kabam eyes. Ahahah


                              Why u guys are woried? U dont spend Money and get everything, keep ur game and dont come here otherwise kabam may watch ur accounts

                              Cya HoC, was a nice entertainment for the last 2 years

                              Comment

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