Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Unable to log into the game

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  • Unable to log into the game

    I had an error code come up on the game while playing, the game reset and now I can't log into it and I am VERY ticked off at the moment as trying to finish the revenges arena and the 6* today I have a photo of the message and when I press ok it only loads to 65% this needs to be rectified as soon as possible

    The Thing

  • #2
    I have the same issue since Monday. Others have posted to delete and reinstall. Worried I might not get it all back.
    I would think it would be an easy fix on kabam's end to add the password screen.


    • #3

      Any resolve for this yet? I have the same issue


      • #4
        cambio de cuenta

        al entrar al juego ayer me decia que habia cambio en la cuenta de kabam, me pedia mi direccion de mail y la contraseƱa, al entrar me encuento que no era mi cuenta, sino que tenia que arrancar de nuevo todo, alguna solucion???


        • #5
          Let me in!

          Same problem, loads until 65% then it tells about expired account informationand asks for login with the actual password. But there's no login screen??? Any solucion so far?


          • #6
            I could solve the problem by reinstalling the game, playing the tutorial and then it asked: Would you like to reenter your existing game? That was easy.


            • #7
              I haven't played in two weeks and I really want to get back into it again. I have over 80 stones and I don't want to reinstall and possibly lose them. I keep trying to log in each day in hopes that someone fixes the log in screen issue.


              • #8
                Originally posted by ScheitanE16 View Post
                I could solve the problem by reinstalling the game, playing the tutorial and then it asked: Would you like to reenter your existing game? That was easy.
                Yes, easy. But after 3 days it started again. In 1,5 week I reinstalled 4 times. I hate this...


                • #9
                  Log in problem

                  The log in problem that occurs at 65% of loading occurs atleast in the situations where you switch devices. When I switch from my iPhone to my iPad, playing the same character/account the loading problem occurs. The only way around it is indeed to delete the whole game, download it again, go through the whole initial start sequence, and finally reload my account. Until I switch back to my iPhone again, at which point the whole procedure has to be redone on the phone. This is of course very laborous and it was not the case with the previous version of the game, started with ver 8. Should be easy to play the same character from deifferent devices, like it always was!! Please fix it it Kabam.


                  • #10
                    Update your game and you will be able to log in and play.


                    • #11
                      Problem solved

                      You are right, thanks. The problem is now solved.