Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

gk token wheel spin

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • demoNDoLo
    replied
    Its happend to me too, spin on 3 tokens and only got 1

    demoNDoLo
    Pellinore59

    Leave a comment:


  • LordCronus
    replied
    I have had this issue three times and all three times, writing to support, I have had all the tokens restored to my account. Not sure why they would only apply one token and not the rest. Course, I have seen this issue with other kabam games and its clear that support people don't all follow the same process. I have always had the same support person handle all three tickets and am happy with the results.

    Leave a comment:


  • Kairon73
    replied
    Still no reply from customer support (12th April). BTW the Person I was Mailing with is called Ben.

    Leave a comment:


  • Kairon73
    replied
    Fourth instance now. But it Looks like they ar least fixed the message log - now it displayes that I received 3 Tokens. In teh inventory landed only one though. So Display fixed, reward not.

    Leave a comment:


  • AnkurJ
    replied
    I have lost total 8 tokens in similar ways over time, I have landed on that icon 4 times and haven't received the remaining tokens. I thought it was supposed to be like that. Can the support please check my account and rectify the errors.

    Excalibur-70
    Himalayan Sage AJ

    Leave a comment:


  • Kairon73
    replied
    After reporting the issue with a new case, as it is another instance of Tokens missing I received following reply:

    Hello

    We have reviewed your request and determined that it is referring to the same issue you reported in case # 03193063. Therefore, this case will be closed.
    Please refer to case # 03193063 for further updates.
    Thank you for contacting Heroes of Camelot Support.

    My reply now:

    Hello Ben,

    the bug is the same, but it is another instance of the case. now that it happened to me three times in total I feel that six GK Tokens have been withheld. One was booked into my account as a sorry for my troubles, so there are still five missing.
    As I assume the issue is not fixed as yet, please advise how else I should address the issue when more tokens will be withheld in the future. I assume every new time is a new case of tokens missing,

    Regards

    I wonder what the reply will be.

    Leave a comment:


  • Kairon73
    replied
    i just spun again and landed on the three token field. yet again only one token as reward. so much for the statement it is a display issue.

    regards

    Kairon73
    bors26

    Leave a comment:


  • Kairon73
    replied
    support reply

    i have received a reply from support statimg that it is purely a display issue. strangely enough i know exactly how many tokens i had before the spin and they increased by one, not three.

    after communicating this i got a reply that they feel my pain and i got one token as a compensation. it still means i am one token short of that spin and missing two more from a spin i did earlier on.

    so quite a bit disappointed with the reply.

    Kairon73
    bors-26

    Leave a comment:


  • ffishbonez
    replied
    I have landed there 4 times so i feel i am owed 8 gk tokens

    Leave a comment:


  • Guest's Avatar
    Guest started a topic gk token wheel spin

    gk token wheel spin

    hi there,

    it happened to me for the second time now that i spun the wheel, it landed on three tokens and i only received one token as reward.

    interestingly the log also shows that i only won one gk token.

    could you guys please investigate the issue?

    thank you in advance.

    Kairon73
    bors26

    ps: a big thumbs up on the new tower rewards and the gk quests. good one!
Working...
X