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gk token wheel spin

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  • gk token wheel spin

    hi there,

    it happened to me for the second time now that i spun the wheel, it landed on three tokens and i only received one token as reward.

    interestingly the log also shows that i only won one gk token.

    could you guys please investigate the issue?

    thank you in advance.


    ps: a big thumbs up on the new tower rewards and the gk quests. good one!

  • #2
    I have landed there 4 times so i feel i am owed 8 gk tokens


    • #3
      support reply

      i have received a reply from support statimg that it is purely a display issue. strangely enough i know exactly how many tokens i had before the spin and they increased by one, not three.

      after communicating this i got a reply that they feel my pain and i got one token as a compensation. it still means i am one token short of that spin and missing two more from a spin i did earlier on.

      so quite a bit disappointed with the reply.



      • #4
        i just spun again and landed on the three token field. yet again only one token as reward. so much for the statement it is a display issue.




        • #5
          After reporting the issue with a new case, as it is another instance of Tokens missing I received following reply:


          We have reviewed your request and determined that it is referring to the same issue you reported in case # 03193063. Therefore, this case will be closed.
          Please refer to case # 03193063 for further updates.
          Thank you for contacting Heroes of Camelot Support.

          My reply now:

          Hello Ben,

          the bug is the same, but it is another instance of the case. now that it happened to me three times in total I feel that six GK Tokens have been withheld. One was booked into my account as a sorry for my troubles, so there are still five missing.
          As I assume the issue is not fixed as yet, please advise how else I should address the issue when more tokens will be withheld in the future. I assume every new time is a new case of tokens missing,


          I wonder what the reply will be.


          • #6
            I have lost total 8 tokens in similar ways over time, I have landed on that icon 4 times and haven't received the remaining tokens. I thought it was supposed to be like that. Can the support please check my account and rectify the errors.

            Himalayan Sage AJ


            • #7
              Fourth instance now. But it Looks like they ar least fixed the message log - now it displayes that I received 3 Tokens. In teh inventory landed only one though. So Display fixed, reward not.


              • #8
                Still no reply from customer support (12th April). BTW the Person I was Mailing with is called Ben.


                • #9
                  I have had this issue three times and all three times, writing to support, I have had all the tokens restored to my account. Not sure why they would only apply one token and not the rest. Course, I have seen this issue with other kabam games and its clear that support people don't all follow the same process. I have always had the same support person handle all three tickets and am happy with the results.


                  • #10
                    Its happend to me too, spin on 3 tokens and only got 1