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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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my old acc gone, didnt change mobile phone.

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  • jo3f
    replied
    Hi all,

    It happened to me also, but now it's settled already.

    Just email to this support: [email protected]

    Give yours full details such as email Id, game name, realm, level, guild, a screen shot of your game profile if you have, proof of gems purchase if you have.

    And also keep track all of your correspondent emails, they reply is really really slow. I also fed up.

    It took me 3 weeks to get my account back.


    Good luck people!

    Leave a comment:


  • Yarumas
    replied
    Help please. Same issue as every e above, account went missing about 15 minutes ago.

    Name: Yarumas
    Realm: Lucan-77
    Level: 91

    Is there a known fix for this that someone can please direct me to? Thanks.

    Leave a comment:


  • cold2008
    replied
    Again you've lost my account. Recently I wrote to you for support for my lost account like everyone here, now I have the same problem again, can't believe that you make the same mistake twice. Please fix this problem theres a monthly event and thanks to you I'm losing it. Fix it
    Name: cold2008
    Realm: merlin23
    Level: 100
    Guild: raknahok

    Leave a comment:


  • damevidibabo
    replied
    hi guys i cant connect on my acc in game im using galaxy s3

    nick : damevidibabo
    server : mordred-20
    guild : HunterX

    Leave a comment:


  • Csumpi
    replied
    Originally posted by Asiral 007 View Post
    Kabam, i have a problem. I open heroes of camelot and asked me for login or play as guest.
    I want my old acc back. Please help me!
    Name:Asiral
    Realm:Kay 64
    I have same problem!
    Name:Csumpi
    Realm:Tristan-88

    Leave a comment:


  • Slaughter123
    replied
    My guild is concerned about why I am not on either fix the problem and I would like no know u moderators or you Aaron kabam actually read complaints or u do it to mislead people and make them think it will be fixed and then you don't do anything

    Leave a comment:


  • cz4ra
    replied
    Is there anyone to whom the account was returned?
    Alternatively, has information on who to contact?
    I'm playing after 3/4 year have certainly will not be starting from scratch.

    Leave a comment:


  • Slaughter132
    replied
    [QUOTE=antoberto91;2270750]Today I opened HoC and I was asked to choose between “Login” or “enter as a guest”. Doing the latter, a new game started… Then I tried to login, but it took me to one my old game, which I haven’t used since September! I want my usual game back

    How dis u sign into it I have no clue

    Leave a comment:


  • antoberto91
    replied
    Today I opened HoC and I was asked to choose between “Login” or “enter as a guest”. Doing the latter, a new game started… Then I tried to login, but it took me to one my old game, which I haven’t used since September! I want my usual game back, which I have played for 7 months with, since today!!!

    Please, resolve the problem. Thanks.

    Name: *~ANTOBERTO~*
    Realm: Gawain-49
    Level: 100

    Leave a comment:


  • cz4ra
    replied
    Same problem with me

    Name:cz4ra
    Realm:Bedivere-13
    Level:100

    Leave a comment:


  • Crowwood
    replied
    Just lost my account too through the same problem, can't remember the Realm.
    Name: Ravenwoad, just turned level 60.

    Leave a comment:


  • Nenad Vucko
    replied
    Same Here

    Name: Altered
    Realm: Bors-26
    Level 100 and been active every day since Fields of Battle event, need it back fast

    Leave a comment:


  • Noob_65HX9XF
    replied
    Same problem with me

    Name:slaughter
    Realm:Lucan77
    Level:65

    Leave a comment:


  • Brykul
    replied
    Please assign my character Brykul to my account, as evidence that it is my character please verified payment from my gmail account

    Leave a comment:


  • Felicite Shadowbane
    replied
    If you linked your account to G+ or Facebook, this actually created a kabam account WITHOUT a password. But the system will not allow a null password to log in when it prompts for a password.

    Simply go here:

    https://www.kabam.com/

    if you are already logged in, log out and perform a password recovery for the G+ or Facebook email you linked. Once you perform this task you should be able to log into your account using the G+ or Facebook email with the new password you have given to the account.

    Leave a comment:

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