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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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my old acc gone, didnt change mobile phone.

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  • #31
    Please assign my character Brykul to my account, as evidence that it is my character please verified payment from my gmail account

    Comment


    • #32
      Same problem with me

      Name:slaughter
      Realm:Lucan77
      Level:65

      Comment


      • #33
        Same Here

        Name: Altered
        Realm: Bors-26
        Level 100 and been active every day since Fields of Battle event, need it back fast

        Comment


        • #34
          Just lost my account too through the same problem, can't remember the Realm.
          Name: Ravenwoad, just turned level 60.

          Comment


          • #35
            Same problem with me

            Name:cz4ra
            Realm:Bedivere-13
            Level:100

            Comment


            • #36
              Today I opened HoC and I was asked to choose between “Login” or “enter as a guest”. Doing the latter, a new game started… Then I tried to login, but it took me to one my old game, which I haven’t used since September! I want my usual game back, which I have played for 7 months with, since today!!!

              Please, resolve the problem. Thanks.

              Name: *~ANTOBERTO~*
              Realm: Gawain-49
              Level: 100

              Comment


              • #37
                [QUOTE=antoberto91;2270750]Today I opened HoC and I was asked to choose between “Login” or “enter as a guest”. Doing the latter, a new game started… Then I tried to login, but it took me to one my old game, which I haven’t used since September! I want my usual game back

                How dis u sign into it I have no clue

                Comment


                • #38
                  Is there anyone to whom the account was returned?
                  Alternatively, has information on who to contact?
                  I'm playing after 3/4 year have certainly will not be starting from scratch.

                  Comment


                  • #39
                    My guild is concerned about why I am not on either fix the problem and I would like no know u moderators or you Aaron kabam actually read complaints or u do it to mislead people and make them think it will be fixed and then you don't do anything

                    Comment


                    • #40
                      Originally posted by Asiral 007 View Post
                      Kabam, i have a problem. I open heroes of camelot and asked me for login or play as guest.
                      I want my old acc back. Please help me!
                      Name:Asiral
                      Realm:Kay 64
                      I have same problem!
                      Name:Csumpi
                      Realm:Tristan-88

                      Comment


                      • #41
                        hi guys i cant connect on my acc in game im using galaxy s3

                        nick : damevidibabo
                        server : mordred-20
                        guild : HunterX

                        Comment


                        • #42
                          Again you've lost my account. Recently I wrote to you for support for my lost account like everyone here, now I have the same problem again, can't believe that you make the same mistake twice. Please fix this problem theres a monthly event and thanks to you I'm losing it. Fix it
                          Name: cold2008
                          Realm: merlin23
                          Level: 100
                          Guild: raknahok

                          Comment


                          • #43
                            Help please. Same issue as every e above, account went missing about 15 minutes ago.

                            Name: Yarumas
                            Realm: Lucan-77
                            Level: 91

                            Is there a known fix for this that someone can please direct me to? Thanks.

                            Comment


                            • #44
                              Hi all,

                              It happened to me also, but now it's settled already.

                              Just email to this support: [email protected]

                              Give yours full details such as email Id, game name, realm, level, guild, a screen shot of your game profile if you have, proof of gems purchase if you have.

                              And also keep track all of your correspondent emails, they reply is really really slow. I also fed up.

                              It took me 3 weeks to get my account back.


                              Good luck people!

                              Comment

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