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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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my old acc gone, didnt change mobile phone.

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  • #16
    Same thing happened to me also.

    Name : Gildarto
    Realm : Arthur-41
    Level : 100
    Android tablet

    Tried log in using my Fb and Google+ did not help! Already reinstall 2x did not help!
    I sent mail in support also, don't have any confirmation or reply!

    Comment


    • #17
      I have the same problem please check

      Name: Drake
      Realm: Morgana-51

      Comment


      • #18
        Not morgana-51
        I was wrong. Is in realm: Bruenor-92

        Comment


        • #19
          I have same problem, I lost my progress and I can't sync with facebook to see my progress at my phone. I also play at my pc with android emulator and there I can see my progress, hope you can fix the problem 'cause couldn't be possible that Facebook said to that the game isn't avaible with my device when I'm playing for a year in that mobile. FIX THE PROBLEM I WANT MY OLD ACCOUNT BACK!!
          user: cold2008
          realm: merlin23

          Comment


          • #20
            This happened to me. I just had to re-connect my Kabam account to my game and all was good.

            Comment


            • #21
              Same thing happened to me also.

              Name : demen7zel
              Realm : Gawin-69
              Level : 100

              Comment


              • #22
                same problem with me.
                Username: ?helix?
                relam: bedivere-13
                leveL 100

                Comment


                • #23
                  I also have the same problem please fix this
                  name Rekienz
                  realm lancelot 82
                  level 100
                  guild dark hadou

                  Comment


                  • #24
                    I also have the same problem please fix this
                    name wuks
                    realm gawain89

                    Comment


                    • #25
                      I had the same problem. i solve it. I read this:
                      ''After the short tutorial you should be able to go into Settings and insert username and password of your old account, to be reconnected with that account. Same thing if you play with Bluestacks, Android or iOS, the important thing is not to reconnect to a previously created (and undesired) account if the game asks you to charge your data.
                      I made many times: uninstall Heroes of Camelot, re-install it, make the tutorial, go to Settings and write username and password to go directly to your previous account, just as you left it! It's quite simple, isn't? ''
                      And it worked!!! I have my old acc back!!!

                      Comment


                      • #26
                        doesn't seem to work with game saves synch with facebook only.

                        Comment


                        • #27
                          Today the same thing happened to my acc. Please fix this problem. I don't want to start all over again from level 1.

                          Name: Aeryn
                          Realm: Gawain-69
                          Level: 100

                          Comment


                          • #28
                            I also have the same problem please fix this
                            Name: Ascaad
                            Realm: gawain-89

                            Comment


                            • #29
                              The same problem to connect through facebook

                              Name: Diamond Jozu
                              Realm: Bedivere-33

                              I would be very happy, if you could solve the problem. Thx.

                              Comment


                              • #30
                                If you linked your account to G+ or Facebook, this actually created a kabam account WITHOUT a password. But the system will not allow a null password to log in when it prompts for a password.

                                Simply go here:

                                https://www.kabam.com/

                                if you are already logged in, log out and perform a password recovery for the G+ or Facebook email you linked. Once you perform this task you should be able to log into your account using the G+ or Facebook email with the new password you have given to the account.

                                Comment

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