Hi Kabam, I've just downloaded the new version you released on apple store and something strange has happened. I opened the game and my GK points were gone. Not all of them, but at least 55 points. Can you do something for me please?
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Originally posted by _Terminator_ View PostThe same problem , it was dropped more than 20% . please fix this Kabam
As a gamer myself, I can sympathize with how frustrating this would be, and would like to assure you that we share your concern regarding this issue. I would like to inform you that Grail Devotion decreases at a flat amount daily. This amount is determined by the players Grail Knight level; at higher levels, more devotion will be subtracted. We have investigated the Grail Knight decrease and everything appears to be working as intended. I appreciate your understanding with this matter.
i am very unhappy with KABAM
I LOST GEMS CAKES FRUIT BASKETS AND TIMR TO HAVE ME SEND A TEMPLATE AND DID THEY LOOK AT THE SCREENSHOTS ? NOOOO THEY CLOSE MY TICKETS TELLING ME IT IS SOLVED
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Well seems this **** company robe me for real.
" After thorough verification, we are able to confirm that the devotion features are working as intended and there is no bug that could cause such a steep decrease in the value. I would like to inform you that Grail Devotion decreases at a flat amount daily. This amount is determined by the players Grail Knight level; at higher levels, more devotion will be subtracted.
However, if you feel the devotion took a steep slope, It could be probably because of some display issue. I would suggest you to please reinstall the app on your device, as it is possible you have some potentially corrupt files and a new install would resolve that. Before doing so however, please ensure you have a Kabam ID setup! This can be double checked by selecting settings and then Kabam ID!"
I did this before this replay.
So is normal to decrase after update from 70.25% to 17.xx% and after daily reset to 12.xx%?
Thank you for contacting Kabam. Your case number is #03154461. - My second atempt.
"Case # 03152817 (Subject: "GK xp decrase."). Thank you for giving us the opportunity to help you. We believe your issue 03152817 has been answered. Please let us know how we did by clicking the link below and completing our quick survey! Kabam Customer Survey "
Was answered but not resolved.
Thank you for contacting Kabam. Your case number is #03154512. - 3 atempt.
Waiting...
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