I sent two complaints to the support and besides not resolve, asked for more details. When I sent details they gave the ticket as a duplicate.
Let the tickets.
First problem: an arena that had to rank 100 earned an arcane archer, and yet have not received my prize.
Second and worse problem: He was level VII grail knight, by 49%. From one day to the next my grail knight fell to level VI with 97%. I think not is normal since it did not see any reports about it.
I am requesting a greater attention since it invest money in this game and I'm not getting the proper attention.
Thank you and I hope that this time deem me a broader and sensible response.