roughly 2 months back I contacted support regarding a fetal error resulting in a missing page of cards in my vault. Thank you for making me wait and close the ticket without addressing the problem with a set of instructions on how to re-install the game. So for kabam it wasn't a bug/glitch in their server or software but some kinda problem with my Sony Xperia Z2 which is updated regularly and doesn't even have a lot of junk to corrupt its SW, but anyhow I re-installed the game hoping the fatal errors will stop but they didn't. However in the mean time kabam probably fixed their server and a vault page hasn't gone missing ever since, but the fatal errors are a regular every now and then. Thank you for not returning my missing vault page!
Later in the game it happened a few times that the screen flicked, booted me out of the arena to the main home screen with a small number of gems missing from my total "exactly the amount of gems needed to do quick refresh". I didn't report the issue earlier caus it only happened a few times with long gaps and i didn't have enough gems to use them else where anyways. Only since the past few days the same started happening again in the arena and this time more frequently. I also posted on the world chat in my realm to see if there was anyone else facing the same problem and yes someone reported the same issue with a slight difference that their screen would refresh with new set of players without even hitting the "gem refresh" option but they were quite happy and satisfied with that happening cauz their gem balance was 0 at that time. So yeah it was a helpful bug for them but for me it ate my gems. No! I never use the gem refresh option in arenas. Further to that I feel that kabam wasn't quite happy stealing 55 gems from me which is the minimum sureshot total i'm mentioning here, they now started stealing my gems in summon also ... At 12:00 noon my time today I wanted to use some of my summon stones one Heroic Summon so I used a couple and at 12:02 i summoned Aleria followed by an Alpha Stag and on my next click the "waiting circle cursor" went round and round and then booted me out on the home screen which wasn't a big deal but my gems balance shows 0 now. Last night i had 128 gems 3 went missing due to arena bug again ... I do have a screen shot of this incidence cauz arena didn't throw me out on the home screen or even refreshed this time, instead it gave me the msg again that "you cannot battle this player at the moment" and brought me back on the original "select battle screen" but only this time showing that i lost the battle and 3 gems missing which means that the refresh option didn't even take effect. Hence proves my point that I did not hit "use gems to refresh" option. I'd like to mention here that kabam did't steal 125 gems from me but 75 only because I used 50 gems on the mini game earlier today.
Could you please pay attention to all these absurd bugs in the game and stop stealing from us? I didn't win these gems in any contest but i bought them paying you dollars instead... you want me to post my Credit Card transaction record?
I request you to please take this matters seriously and a prompt reply will be highly appreciated ... it is also requested to not close this ticket like you always do or previously did, without a proper investigation this time.
Looking forward to getting my gems refunded along with my long missing cards from the vault.
Later in the game it happened a few times that the screen flicked, booted me out of the arena to the main home screen with a small number of gems missing from my total "exactly the amount of gems needed to do quick refresh". I didn't report the issue earlier caus it only happened a few times with long gaps and i didn't have enough gems to use them else where anyways. Only since the past few days the same started happening again in the arena and this time more frequently. I also posted on the world chat in my realm to see if there was anyone else facing the same problem and yes someone reported the same issue with a slight difference that their screen would refresh with new set of players without even hitting the "gem refresh" option but they were quite happy and satisfied with that happening cauz their gem balance was 0 at that time. So yeah it was a helpful bug for them but for me it ate my gems. No! I never use the gem refresh option in arenas. Further to that I feel that kabam wasn't quite happy stealing 55 gems from me which is the minimum sureshot total i'm mentioning here, they now started stealing my gems in summon also ... At 12:00 noon my time today I wanted to use some of my summon stones one Heroic Summon so I used a couple and at 12:02 i summoned Aleria followed by an Alpha Stag and on my next click the "waiting circle cursor" went round and round and then booted me out on the home screen which wasn't a big deal but my gems balance shows 0 now. Last night i had 128 gems 3 went missing due to arena bug again ... I do have a screen shot of this incidence cauz arena didn't throw me out on the home screen or even refreshed this time, instead it gave me the msg again that "you cannot battle this player at the moment" and brought me back on the original "select battle screen" but only this time showing that i lost the battle and 3 gems missing which means that the refresh option didn't even take effect. Hence proves my point that I did not hit "use gems to refresh" option. I'd like to mention here that kabam did't steal 125 gems from me but 75 only because I used 50 gems on the mini game earlier today.
Could you please pay attention to all these absurd bugs in the game and stop stealing from us? I didn't win these gems in any contest but i bought them paying you dollars instead... you want me to post my Credit Card transaction record?
I request you to please take this matters seriously and a prompt reply will be highly appreciated ... it is also requested to not close this ticket like you always do or previously did, without a proper investigation this time.
Looking forward to getting my gems refunded along with my long missing cards from the vault.