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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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gems stealing bug / glitch

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  • gems stealing bug / glitch

    roughly 2 months back I contacted support regarding a fetal error resulting in a missing page of cards in my vault. Thank you for making me wait and close the ticket without addressing the problem with a set of instructions on how to re-install the game. So for kabam it wasn't a bug/glitch in their server or software but some kinda problem with my Sony Xperia Z2 which is updated regularly and doesn't even have a lot of junk to corrupt its SW, but anyhow I re-installed the game hoping the fatal errors will stop but they didn't. However in the mean time kabam probably fixed their server and a vault page hasn't gone missing ever since, but the fatal errors are a regular every now and then. Thank you for not returning my missing vault page!
    Later in the game it happened a few times that the screen flicked, booted me out of the arena to the main home screen with a small number of gems missing from my total "exactly the amount of gems needed to do quick refresh". I didn't report the issue earlier caus it only happened a few times with long gaps and i didn't have enough gems to use them else where anyways. Only since the past few days the same started happening again in the arena and this time more frequently. I also posted on the world chat in my realm to see if there was anyone else facing the same problem and yes someone reported the same issue with a slight difference that their screen would refresh with new set of players without even hitting the "gem refresh" option but they were quite happy and satisfied with that happening cauz their gem balance was 0 at that time. So yeah it was a helpful bug for them but for me it ate my gems. No! I never use the gem refresh option in arenas. Further to that I feel that kabam wasn't quite happy stealing 55 gems from me which is the minimum sureshot total i'm mentioning here, they now started stealing my gems in summon also ... At 12:00 noon my time today I wanted to use some of my summon stones one Heroic Summon so I used a couple and at 12:02 i summoned Aleria followed by an Alpha Stag and on my next click the "waiting circle cursor" went round and round and then booted me out on the home screen which wasn't a big deal but my gems balance shows 0 now. Last night i had 128 gems 3 went missing due to arena bug again ... I do have a screen shot of this incidence cauz arena didn't throw me out on the home screen or even refreshed this time, instead it gave me the msg again that "you cannot battle this player at the moment" and brought me back on the original "select battle screen" but only this time showing that i lost the battle and 3 gems missing which means that the refresh option didn't even take effect. Hence proves my point that I did not hit "use gems to refresh" option. I'd like to mention here that kabam did't steal 125 gems from me but 75 only because I used 50 gems on the mini game earlier today.
    Could you please pay attention to all these absurd bugs in the game and stop stealing from us? I didn't win these gems in any contest but i bought them paying you dollars instead... you want me to post my Credit Card transaction record?
    I request you to please take this matters seriously and a prompt reply will be highly appreciated ... it is also requested to not close this ticket like you always do or previously did, without a proper investigation this time.
    Looking forward to getting my gems refunded along with my long missing cards from the vault.
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