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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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the problem with your account

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  • the problem with your account

    Hi all I have a problem I left the game and deleted the game from the phone but decided to come back , installed the game on the phone has passed all the missions and I was offered to go under the already existing account , I went got my player but after I wanted to go under your account and password My player disappeared and appeared the second-tier player . I would like to restore my character but I do not know already where to go.nickname Rakatanga server Uther 34

  • #2
    Originally posted by Rakatanga View Post
    Hi all I have a problem I left the game and deleted the game from the phone but decided to come back , installed the game on the phone has passed all the missions and I was offered to go under the already existing account , I went got my player but after I wanted to go under your account and password My player disappeared and appeared the second-tier player . I would like to restore my character but I do not know already where to go.nickname Rakatanga server Uther 34
    Good luck with this, I had the exact same issue happen almost, only difference was I never deleted my account, instead I went to update another device and tried to log into my existing account and Kabam basically told me that my old account never had a Kabam ID associated with it. I don't understand how that is when I have been playing the game for over a year accross multiple devices and they are now telling me that my account is associated with this new account and not the old one which has no Kabam ID associated with it (If that is so how the hell did I play it on my iphone, my ipad and an android device I have for over a year)? Anyway, Kabam is now telling me they will transfer all the gems I ever had from my old account to whatever new account I want. Really? How does this make up for over a years worth of wasted gameplay? I am warning everyone playing right now, if you ever plan on buying a new device, or playing on multiple devices, this is not the game to play on, it is a waste of time and money both which I spent money on it before. I am going to complain to apple next that I made them aware of this error and instead of fixing the issue they are side stepping it and I want a full refund as to they violating the terms of the apps store for support and resolution. I would suggest you do the same if you have the same issue, it is a huge waste and now I know better, Kabam lost a daily player today!

    Comment


    • #3
      Originally posted by Ministry View Post
      Good luck with this, I had the exact same issue happen almost, only difference was I never deleted my account, instead I went to update another device and tried to log into my existing account and Kabam basically told me that my old account never had a Kabam ID associated with it. I don't understand how that is when I have been playing the game for over a year accross multiple devices and they are now telling me that my account is associated with this new account and not the old one which has no Kabam ID associated with it (If that is so how the hell did I play it on my iphone, my ipad and an android device I have for over a year)? Anyway, Kabam is now telling me they will transfer all the gems I ever had from my old account to whatever new account I want. Really? How does this make up for over a years worth of wasted gameplay? I am warning everyone playing right now, if you ever plan on buying a new device, or playing on multiple devices, this is not the game to play on, it is a waste of time and money both which I spent money on it before. I am going to complain to apple next that I made them aware of this error and instead of fixing the issue they are side stepping it and I want a full refund as to they violating the terms of the apps store for support and resolution. I would suggest you do the same if you have the same issue, it is a huge waste and now I know better, Kabam lost a daily player today!


      talking on the fact because personally with my guild has gone out of the game a lot of top players who regularly bring money project

      Comment


      • #4
        Originally posted by Rakatanga View Post
        talking on the fact because personally with my guild has gone out of the game a lot of top players who regularly bring money project
        Apple refunded me all the money I spent on the game and logged the issue, if more people call into Apple and report the same issue they said they will pull the game but that they would refund anyone the money they spent that is having the same support issue. You can not buy the same card packs that you had before and have the same chances of getting those cards even with the gems being compensated for another new account so this is not an acceptable solution as it was offered to me. I would suggest you call Apple/Google if you have the same issue and report it and ask for a refund, they will give it.

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