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Haunted Mansion missing rank rewards.

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  • Haunted Mansion missing rank rewards.

    Everyone else in my realm says they received their rank rewards, yet mine never came. Realm Merlin 63. Username is Prophet. I ranked 18th place and think it's a load of crap that my rewards never came.

  • #2
    I, too am missing Rank Rewards from the Haunted Mansion on multiple realms, including my main realm, even though Guild Mates say they received theirs.

    Missing:

    Denaunie - Tristan-88 - Rank 139 - 1 SS/2 Chests

    Denaunie - Percival-87 - Rank 152 - 1 SS/2 Chests

    Denaunie - Gawain-69 - Rank 76 - 3SS/2 Chests


    Received:

    Denaunie - Bors-46 - Rank 226 - 1SS/2 Chests (Karn and Gravebane)

    Comment


    • #3
      Also missing haunted Manson rewards

      Name :The empty lord
      Rank: 79
      realm: lancelot-42
      Missing: 3 summoning Stones , 2 chests .

      Comment


      • #4
        Looking into this.

        Comment


        • #5
          Originally posted by Kabam_Smash View Post
          Looking into this.
          Thanks, much appreciated!

          I also submitted a support ticket for all missing rewards (they wouldn't fit into 200 characters for a signature) including the ones noted in this thread: ticket #02811949

          Comment


          • #6
            Same problem. Missing 15ss and 10 chests for 9th place my ticket #02810240
            Realm: Griflet 38
            Name: polkovitch.v3

            Comment


            • #7
              I have been missing 15ss and 10 chest. Was rank 7th in haunted mansion in excalibur-70 and account name King Ralph

              Comment


              • #8
                Please help me as well.
                Was rank 7th in realm-EXCALIBUR-70 account name- King Ralph

                Comment


                • #9
                  Dear Smash,

                  I started shaking when I saw a golden font in this kind of thread. Maybe there is hope for my account too?
                  I also do not receive any of arena rank rewards (arenas disappear from expired column, without paying rewards) and it is second "empty" event... I'm sure that there is something wrong with my account... Anyway if there is a posibility to get event rewards that belong to me if fine, but I would be very happy if there where no such issue in the future..

                  P.S. Contacting support is useless, all they say that Game team confirmed that payment where sent correctly..

                  1. Username: Shiurps
                  2. Realm: Mordred-40
                  3. Event: Haunted Mansion
                  4. Rank/rewards: Rank 20, 15 Summon stones and 5 Trick or Treat chests

                  Comment


                  • #10
                    Originally posted by Kabam_Smash View Post
                    Looking into this.
                    Any news? More and more players don't get their rewards ( rank arena rewards and event rewards )...

                    Comment


                    • #11
                      missing Haunted Mansion rewards too

                      Name: Tyrael
                      Realm: Galahad-45
                      Rank 6
                      Missing SS and 10 chests
                      my ticket # 02813657

                      Comment


                      • #12
                        Hello have same problem.
                        ign: [[email protected]] AnteX
                        realm: Tristan-88
                        rank: 20
                        missing: ss and chests
                        ticket: 02826068
                        Thanks for resolved.

                        Comment


                        • #13
                          Smash, please forward this info to the Game Team. Their reports that all rewards have been received for this event is simply not true.

                          Comment


                          • #14
                            Originally posted by Denaunie View Post
                            I, too am missing Rank Rewards from the Haunted Mansion on multiple realms, including my main realm, even though Guild Mates say they received theirs.

                            Missing:

                            Denaunie - Tristan-88 - Rank 139 - 1 SS/2 Chests

                            Denaunie - Percival-87 - Rank 152 - 1 SS/2 Chests

                            Denaunie - Gawain-69 - Rank 76 - 3SS/2 Chests


                            Received:

                            Denaunie - Bors-46 - Rank 226 - 1SS/2 Chests (Karn and Gravebane)
                            UPDATE: All rewards mentioned above were received today on all realms owed.

                            p.s. What I don't understand is if I received them today, that supports my claim from a week ago that I had not yet received them, yet the Game Team's response to my ticket last week (#02811949) was that I had already received all that I was owed. If they just would have taken the time to investigate my claim, seen their error, and then correct their error, and be transparent in the process, this whole experience would have been less frustrating for me. But don't tell me I got what I earned, there is nothing you can do, close my claim, and then days later suddenly give me all the rewards I was owed, and not expect me to scratch my head a little, lol.

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