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Bug with Broceliande - Not able to reach 32/32 cards - Admin Help?

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  • Bug with Broceliande - Not able to reach 32/32 cards - Admin Help?

    Hello Admins,

    Is there someone who can help me? I'm experiencing a bug in the game, and I'm unable to see in settings where I can send a ticket (and I stupidly created a Kabam with an incorrect email and there is no way to remove it).


    In Broceliande, I have gone through all stages and boss and collected all cards, however the game is only registering that I have collected 29/32. I have restarted the game and gone back to each stage and re-obtained each card drop but still the game states I only have obtained 29/32.


    Appreciate assistance in raising a ticket etc.

    Sgt Squirrel

  • #2
    hey friend i had a similar bug which i managed to resolve.
    it may look like you got all the cards in that city but the truth is that your missing one or more. depending on the amount you see
    (ex. 32/31 your missing one card ofc and ext..).
    The solution that worked for me is, re-collecting every single card in that city.
    one of them is the one or more you need.

    hope this helps... good luck.

    Comment


    • #3
      Originally posted by YogevSkill View Post
      hey friend i had a similar bug which i managed to resolve.
      it may look like you got all the cards in that city but the truth is that your missing one or more. depending on the amount you see
      (ex. 32/31 your missing one card ofc and ext..).
      The solution that worked for me is, re-collecting every single card in that city.
      one of them is the one or more you need.

      hope this helps... good luck.

      Thanks for the suggestion. Currently my game shows 29/32 meaning I must be missing 3 cards! I've gone through each of the 16 stages and gathered both cards at every step and my game remains unchanged at 29.

      I would be a bit more suspicious if it raised up to 31 that I was missing just one of them, but 3 seems like its stuck.

      Comment


      • #4
        So some progress:

        I was going through various quests and had a pop-up of a fatal error, which restarted my game. It then showed one area on the quest map as not completed with a card to be found. Now im up to 30 / 32... now to hope for more fatal restarts

        Comment


        • #5
          bump

          Bumping up this message to see if there is any kind of Admin support for this. Is there a way to private message or submit a user ticket?

          Thanks

          Comment


          • #6
            Admins,

            Is anyone able to help with this issue (or help explain how I can get a ticket issued)?

            I have tried clearing cache and have uninstalled and re-installed the game, refreshing my game but still no luck.

            Comment


            • #7
              bumping to see if I can get an admin support help please. I have had this post up for a week and would appreciate the support of a paying customer (yes, I have bought gems)

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