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Broken Rewards... Lost 100 cards

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  • Broken Rewards... Lost 100 cards

    Well I would use the Support page but it is broken so I will post this here.

    During your recent upgrade, I received all of my cards from my Rewards page. Before, it was maxed out at 200 from the most recent event with level 40 feeders and gold arses. I got exactly half that... All of the time I put into filling that up with those, and you halved my rewards on update. I would like to get my cards back that just randomly disappeared please.

    I got 24 Odo the Infernal lvl 40, 25 Flame Witch lvl 40, 27 Gold **** lvl 1, and 24 Soul Bane lvl 40. Odd that it is exactly half of what I had isn't it? I would appreciate it if you doubled those like they should be. I didn't have those in Rewards so that you would just delete them all of a sudden.

    I'm also missing over 120 Summon Stones. Did you guys just cut all of my stuff in half?? I had over 250, now I have 137.


    Guitfiddle90 on Ector-76

  • #2
    Just to support this because the same thing happen to me.
    I had more than 150 cards there not yet seen and more that were already seen and i received only 100 cards (easy to track because are basicaly the only cards i have in the new chest).
    Besides a lot of feeders even from the last even Golden City, i had a lot of other cards from summon stones and reward prizes (a lot of 4* and 5* and atleast one 6* card some 9 cards bulk of 4* and 3*).

    Why didn't we had an anouncement to take out all our cards? Or that this will happen?

    Please can you give me all the cards i had there back?

    Cleyven on Guinevere 55


    • #3
      Although I didn't lose that many cards, I lost in the neighborhood of 25ish cards. 2 emails with 9 cards in them, and several others with single bosses (terraheart, etc). Again, great QA, Kabam.


      • #4
        I lost more of 70 cards...4* max lvl, 3* max level, all colors donkeys.... Good job,kabam, good job.


        • #5
          Terrible bug

          Cant find several letters. I lost over 120 letters with ESSA new update! It did not help I have joined 300 Stones To open Event When did some good! Among THEY lost a 1x Galzra, 2x Vambrael, 2x Azarel and my dreamed Guardian totem.

          I lost the will to play...

          Dragon 'Killer' em Servidor 71


          • #6
            Have the same problem. lost 50cards ... 5* and 6*.


            lost cards:

            08/24/2014 20*48*40 Ritter der Rose
            08/25/2014 20*05*43 Ben-nu Frostblut
            08/28/2014 14*57*48 Sir Kay
            08/90/2014 17*50*23 Prophet
            08/30/2014 17*52*29 Prinzenschlachter
            08/30/2014 17*54*19 Keuschheit
            09/02/2014 14*44*08 Terrahearth
            09/14/2014 04*38*14 Schwertbeschwörer
            09/15/2014 19*13*56 Prophet <2>
            09/15/2014 21*14*51 Schwertbeschwörer <2>
            09/15/2014 22*53*31 Kelley
            09/16/2014 04*49*44 General Morbius
            09/16/2014 05*15*47 Baumschrat
            09/16/2014 06*50*13 Uralter Skorpion
            09/19/2014 07*14*22 Gawains Wache
            09/16/2014 08*48*56 Gawains Wache <2>
            09/16/2014 10*36*15 Sir Kay <2>
            09/16/2014 11*40*51 Königswache
            09/16/2014 11*41*54 Gawains Wache <3>
            09/16/2014 11*42*22 Königswache>
            09/16/2014 15*57*01 Kelley <2>
            09/16/2014 16*40*59 Ruibh der Wyrm
            09/17/2014 06*20*23 Schwertbeschwörer <3>
            09/17/2014 06*20*40 Ruibh der Wyrm <2>
            09/17/2014 06*58*41 Schwertbeschwörer <4>
            09/17/2014 07*01*48 Ruibh der Wyrm <3>
            09/21/2014 12*07*07 Terrahearth <2>
            09/22/2014 09*44*33 Prophet <3>
            09/27/2014 00*27*19 Sir Gelahad
            09/27/2014 01*27*09 Sir Gelahad <2>
            09/28/2014 15*53*05 Königswache <2>
            09/30/2014 21*44*22 Klingenmeister
            10/04/2014 06*50*35 Ben-nu Höllenblut
            10/04/2014 15*28*07 Klingenmeister <2>
            10/04/2014 23*11*16 Bärenreiter
            10/05/2014 07*24*52 Ben-nu Höllenblut <2>
            10/05/2014 11*07*35 Klingenmeister <3>
            10/05/2014 14*28*54 Myrddin
            10/05/2014 15*31*24 Waffenmeister
            10/05/2014 19*57*33 Drachenrufer
            10/05/2014 20*05*50 Drachentöter
            10/05/2014 20/37/12 Drachenrufer <2>
            10/05/2014 20*55*51 Drachentöter <2>
            10/05/2014 22*31*03 Gesetzesengel
            10/07/2014 11*42*26 Drachentöter <3>
            10/11/2014 14*25*29 Gesetzesengel <2>
            10/11/2014 14*26*09 Jeebel die Schöne
            10/11/2014 15*00*21 Drachentöter <4>
            10/11/2014 16*12*40 Azarel
            10/12/2014 05*11*55 Ritter der Veilchen


            • #7
              More tham 100 cards lost here too

              Please fix it asap


              • #8
                I lost probably close to 200 cards. I'm impressed with everyone that can remember which cards, cause I can't.

                I was about done with this game anyway so whatever.

                Chukasil ector-76


                • #9
                  same here, i was unpleasantly surprised ufter I upgraded the game
                  I´ve had 200 attachement - at least one third of it were maxed T1 feeders (2*,3*,4*) from last two events, donkeys, mules, arses and some prizes from raids - I lost half of this
                  I think KABAM is doing a great job at taking our money to make us earn rewards and taking it back afterwards without any warning
                  simply thievery, can´t say nothing more



                  • #10
                    also same issue

                    Also the same issue. But now all my about 120 cards except 3 gold donkeys are disapeared. Please send them back to have a chance claim them to my deck.
                    Thank you.

                    User maximilianNK


                    • #11
                      Everyone please share this bug on all your media contact, to show how we are supported after spending real money! Excellent upgrade if wasn't for this terrible bug that create great inequity and lost of money!!!


                      • #12
                        Hello I have the same problem only half of my cards are transferred the worst part is that the card that are more valuable to me have gone. Is there anything we can do Kabam? Any suggestion guys?


                        • #13
                          Hi, same problem. Lost green knight, ironbank overlord, 2x nathra, 2x moria, violet knight, gawain's guard, ben-nu fireborn, diamond knight, angela and few 4* cards.


                          • #14
                            Hello kabam,

                            I lost many cards in the rewards too many 3 and 4* cards an da Few 5 Star cards too. Please put them back.

                            Player uwe30

                            Server Kay-4


                            • #15
                              I also lost 150 3-star, 50 4-star and 10 5-star cards and serveral donkey-feeders due to this unannounced NOT OLDER THAN 15 DAYS limitation in the reward mail-attachment folder that came with the latest game update. This was never announced and is in my opinion a game-balance impacting unannounced injustice since I lost earned and deserved rewards to this new limitation worth 200 summon-stones, 1500 gems and hundreds of hours spent in raids and arenas - not to name the amount of mana-potions and arena-tickets spent to get all these rewards - now all's gone!

                              I hereby demand to revert the reward mail-attachments back to the status like they were before the update on 13th October 2014 or credit me 210 summon-stones and 1500 gems as a compensation of the lost values.


                              Best regards

                              User: Der Drachentöter
                              World: Kay-4