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Broken Rewards... Lost 100 cards

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  • #16
    Nice trick of the support to share with everyone, if you open a ticket for this bug they close it and recommend you to follow this tread where in the first official reccomandations is written to avoid creating thread for missed card!

    Comment


    • #17
      hey ! same here, plz make my cards back ! I'm very unhappy ! why dont you says : "hey guys, empty your mailbox in 2 days or you will lost your rewards/cards." that's amazing !!!

      username skuall
      server lancelot-2

      Comment


      • #18
        Please restore all cards from rewards

        Player000001
        Ector-36

        Comment


        • #19
          Originally posted by maximilianNK View Post
          Also the same issue. But now all my about 120 cards except 3 gold donkeys are disapeared. Please send them back to have a chance claim them to my deck.
          Thank you.

          User maximilianNK
          Also all of my feeders disappeared besides 3 golden arses and 4 brown donkeys, I think I had more than this from dungeons alone not to mention the city events. And no grey ones or lvl 40 feeders and only 2 or 3 of thr lvl 20s. I ran out of gold at the end so farmed almost till my stam pots were empty- which I bought! First attempt to push cards through didn't fix any feeders, donkeys or go back far enough. Got some of the missing, I could have more I don'tknow about but my missing list started with the lucky 9 stars batches from end of September. Does anyone know the exact date that was, it would help my trouble ticket?

          Comment


          • #20
            Why does nobody from KABAM address this issue or relpy on this topic? I opened 2 support cases on this issue and all the case owner did was closing the ticket and suggesting me to visit this forum... it feels a bit like taking our money and taking away what we bought for it and above that all just letting us feel like baggars in the rain by just following the known support steps. Is that what you define as service or why you're lauching surverys about the support quality? Just treat us as customers and no surveys will be necessary!

            Comment


            • #21
              I have lost 60 cards (feeders - gold ****, oddo, flame witch, soulbane).
              Hope you fix this mess, KABAM.

              Golan
              Arthur-41

              Comment


              • #22
                Nice trick of the support to share with everyone, if you open a ticket for this bug they close it and recommend you to follow this tread where in the first official reccomandations is written to avoid creating thread for missed card! They keep deleting me I'll keep writing this down as much as I'll be able too!

                Comment


                • #23
                  Good day! After updating the game today, I lost most of the cards that were in my mailbox.
                  Very disappointing, because a lot of time, resources, summon-stones was spent.

                  I hope that you will be able to correct (change) this situation and I can get my cards back.

                  Nickname: pretiosus
                  Server:Tristan-8

                  Comment


                  • #24
                    Had 200 attachments. Mix up level 40 feeders and gold donkeys from the cavern event. Missing 100 since update. BrownDanielUSN on Ector-76

                    Comment


                    • #25
                      Hello Kabam,
                      After the upgrade, I lost a lot of cards. Many of them weren't significant, but were such as Merlin's Dragon, Mara of the Sand, Ben-nu Frostburn and Balzathor.

                      I hope that you will correct this situation and I can get this cards back. (Merlin's Dragon, Mara of the Sand, Ben-nu Frostburn and Balzathor. )

                      Best regards.

                      Nickname: ch1f
                      Server: Tristan-8

                      Comment


                      • #26
                        lost

                        Lost 30 4star max levels and ton od golden **** how do we get our cards

                        Comment


                        • #27
                          Originally posted by Noob_5QLJJNJ View Post
                          Cant find several letters. I lost over 120 letters with ESSA new update! It did not help I have joined 300 Stones To open Event When did some good! Among THEY lost a 1x Galzra, 2x Vambrael, 2x Azarel and my dreamed Guardian totem.

                          I lost the will to play...

                          Dragon 'Killer' em Servidor 71
                          I lost more than 150 card of which 6/7 6* and lots of golden donkey, I used more than 700 stones to get them and I bought 1000 yellow potion and spent more or less 10000 gems to get all this card, I'm playing with the half of my potential since the upgrade and still no news from kabam. This is incredible you should give back us what was in our box or provide a seriously adeguate objects and jems refound as the drop rate to obtain a 6* is not always the same.
                          Please give us an adequate feedback I'm loosing confidence in the professionality of this game company!

                          Comment


                          • #28
                            Card missing on my Rewards

                            Hello,

                            like the other players I don't find anymore the next cards:

                            02.10 21:11 Cernunnos
                            02.10 21:59 Phoenix
                            03.10 07:23 Myrddin
                            06.10 07:51 Nathra Verdaine
                            06.10 18:18 Sir Kay
                            and a lot of brown, gray and golden arses

                            The gems you gave me in compensation are not relevant comparing with the value of those cards.
                            I hope you'll fix this inconvenience as soon as possible

                            I'm on server Gawain-49
                            Player: *amos* aka invernia.

                            Thank you in advance
                            Best regards

                            PS: For the rest you're doing a very good job

                            A

                            Comment


                            • #29
                              Hello Kabam,

                              Thank you for gave me back my cards!

                              Have a nice day!!!

                              A

                              Originally posted by invernia View Post
                              Hello,

                              like the other players I don't find anymore the next cards:

                              02.10 21:11 Cernunnos
                              02.10 21:59 Phoenix
                              03.10 07:23 Myrddin
                              06.10 07:51 Nathra Verdaine
                              06.10 18:18 Sir Kay
                              and a lot of brown, gray and golden arses

                              The gems you gave me in compensation are not relevant comparing with the value of those cards.
                              I hope you'll fix this inconvenience as soon as possible

                              I'm on server Gawain-49
                              Player: *amos* aka invernia.

                              Thank you in advance
                              Best regards

                              PS: For the rest you're doing a very good job

                              A

                              Comment


                              • #30
                                Dear Kabam,

                                you reverted the last 200 reward mail attachments WON (180 of them 2-star cards) but this is NOT what I had on 13th october 2014 before the update in my rewards mail-folder!!!

                                Because I stored there 210 3-star, 4-star and 5-star cards only!!!

                                It won't be that easy to just restore the 200 LAST reward wins which are 90% 2-star cards won by questing in the last 2 days since 13th October 2014...

                                I want the 210 3-star, 4-star and 5-star cards back THAT WERE STORED in the reward mail section of the game on 13th October collected within the last 4 months of play - not just the last 200 reward mails (because that encloses too many already collected and feeded 2-star cards which again will exeed the 200 mail-limit)

                                If you can't do that - the work of the last 4 months will be in vain - the 200 already reverted reward mails by case # 02758344 were collected within 2 days.

                                But that's not what I asked for...

                                You have to revert the whole reward mail folder back as it was on 13th October (scan of all deletions happend on 14th October after first login with new version) - else you will have to revert back the last 100.000 reward-mails I got in the last 4 months to revert all back that I lost!

                                I will stop playing this game and definitely think about closing my guild since this game is unplayable if such unforseen things can happen losing the work of 4 months and getting back the last 200 reward-mails as compensation (which just reflects the last 2 days of play).

                                If you cannot restore the reward mail-attachment folder like it was on 13th October 2014 I think 210 summon-stones and 1500 gems will compensate the loss of those cards - but definitely NOT the compensation you gave with the LAST earned 200 reward mail-attachments (with 180 2-stars)...

                                user: Der Drachentöter
                                world: Kay-4

                                Comment

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