Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

deleted from iphone game, I can not access my account.

  • Filter
  • Time
  • Show
Clear All
new posts

  • #16
    Originally posted by Ender6600 View Post
    Hi Aaron, thanks for replying.

    This is what happens:

    1. I reinstall the game
    2. I have to go through the tutorial first and defat the black knight and upgrade the card, then when i get the option to quest i do not go into the first city, i just go back to the main menu
    3. At that point i am presented with day 1 login reward, and i get a prompt if I want to load a previous save. This option loads some old 2013 save from an old character, probably loads from ios game center because i am still not logged into kabam in settings. Maybe the confusion is here the fact that I named this character also Ender6600 back in 2013, but it is on another server and in the meantime 2 months ago i started playing again from the scratch.
    4. I choose cancel because i am not interested in that character. It is a lvl 45.
    5. At this point I am at this new lvl 2 character freshly created. I go to settings, and ender my kabam id and password. I get the "login successful, please restart the game"
    6. I press ok, and game restarts, and after this I am again loaded with lvl 2 character, so no lvl 89 character from Gawain-69 gets loaded.

    I hope this helps.
    After you get that lvl 45 character, did you try switching servers?


    • #17
      I try switch server, but dont work "FULL"


      • #18
        Originally posted by Kurozinga View Post
        I try switch server, but dont work "FULL"
        Same thing, server full


        • #19
          Originally posted by Sedarian View Post

          I fixed my problem.
          Thnx anyway.


          how did you fixed it??


          • #20
            Anything new?


            • #21
              Please aaron help us, not playing for days now, and our guilds are missing us


              • #22
                I am the leader of my clan. I bought more than
                $ 200 ... and support.


                • #23
                  Aaron, just to let you know i fixed my problem. I saw a stupid *** and my lvl 89 char was at another kabam account i actually forgot i created. When i logged in with my other kabam id, everything loaded correctly.

                  Once again, sorry for the stupidity!



                  • #24
                    Help, plz.


                    • #25
                      Originally posted by Aaron_Kabam View Post
                      Are all of your accounts connected to Kabam Ids?

                      @Ender: When you say, "Nothing happens," do you mean you get an error message? Or do you mean you simply can't find the correct character?
                      I dont have my account conected to kabam ID. Never register to kabam ID.
                      Carácter: Kurozinga
                      Uk: kay-44

                      When i enter cant change to Kay-44, Its full.


                      • #26
                        Aaron, help plz.


                        • #27
                          I have the record of purchases made on my iphone for heroes of camelot, even I can not change kingdom says: full kingdom. and when you can change I hope I access my character.

                          Help please.


                          • #28
                            I'm having the same problem. Reinstalled the app, signed in with my kabam ID and nothing there just the new lvl 2 character. No response from kabam so far except to say they're busy.


                            • #29
                              Are busy making money and do not care about the players, players who buy. poor customer care.