Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Missing Druid Arena Award (from almost 4 weeks ago)

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  • Missing Druid Arena Award (from almost 4 weeks ago)

    In the last druid arena, which came out in the first week of this month, I finished in tenth place. After a few days of waiting, and not receiving the Cernunnos card, I submitted a ticket (02589125) to support. On Aug-12-14, I received the automated reply of taking one business day to be addressed. After a few more days (Aug-15-14), I posted on Aaron's sticky "If you are missing arena rewards...". A few more days, and still no response. On Aug-18-14 I replied to the auto message from submitting the ticket, only to be told that the case had been closed. Funny, as I still had not received the reward...

    On Aug-23-14, I submitted yet another ticket (02632612) to support asking for the reward that I had earned. Another few days pass, and I post on Aaron's sticky topic again. Well, today is August 28, and still no reply from anybody associated with Kabam... What is going on guy's? I am trying to be patient, but asking a customer to wait for almost a month for something that should be delivered within a few days is ridiculous.

    I have also noticed that the rank rewards for the past two scrolls arenas have not been delivered. I understand that one just ended yesterday, but the other one ended earlier this week. I ranked 30th and 33rd in these and should have received 5 scrolls of death and 5 scrolls of cruelty from each arena.

    My in-game name is Andromeda82 on Server Arthur-41.

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    • #3


      • #4
        Bump yet again. And also add 10 more of each scroll for finishing 19th place in the latest scroll arena. Not sure why I bother though. Apparently nobody from Kabam is monitoring their own forums anymore. Can't get anything other than automated responses from the so-called customer support. Having to wait over a month to get a response. If this is any indication of how the company as a whole is being run, I am amazed that there is even a forum to post on anymore...


        • #5
          Still waiting...


          • #6
            day 11 and still waiting...


            • #7
              Well, after waiting a little over two weeks, I get a response to the latest support ticket...

              "Greetings, My name is Jonathan and I will be assisting with your case concerning the Achievement not granting. My sincerest apologies that this particular error has affected you and we hope to resolve this together. For the prolonged delay in our response I have allocate some Summon Stones into your Inventory directly. This is to ensure we do not accidentally remove any cards from your Treasury! You can find these in your currently available amount instead of your Treasury."

              Does support even read the tickets that are submitted? I send in a ticket regarding missing arena rewards and the response from Customer Support is talking about a missing Achievement... The five 3* cards from the stones were useful as feeders, but I am still missing my 5* reward from the arena. And now this morning I have an email wanting me to complete a survey for how my issue was resolved... IT IS NOT RESOLVED.


              • #8
                Finally got support to address the problem with the missing arena reward.