Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Why baned

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  • Why baned

    Please why my id baned
    I do not know what what the afternoon suddenly I want to play but baned id

    please in response
    Nick [VenomanceR]
    Palinore 59

  • #2
    I banned too. Why?
    Nickname: ???????


    • #3
      Please respon please why im baned no reason


      • #4
        My account has been blocked as well ... please help me.
        There is a new EVENT and a new Raid Boss + ways Knight Arena, the more I can not play due to their fault
        ... before yesterday I bought slides for 200 Euros and now I'm locked what ever strikes me far back !!!

        Please fix the errors.
        I need these maps in the Arena

        Name: clinky
        Server: Kay 4

        Thank You


        • #5

          Hi I too find myself banned for no reason ... I even reloaded. ... you can solve this problem?

          Nick: •OS•BiggBoss III
          Server: merlin-3


          • #6

            I got banned for any reasson
            Name: multicast
            Server: Lucan-37


            • #7
              I also got


              • #8
                Good night, unfortunately they were unsuccessful in any of the steps outlined in your previous email.

                I would describe them again the problem I'm having:
                This morning, day 08/15/2014, I logged my account in the game and played normally, after installing the new update, to access my account the game again, an error stating that my account had been banned.

                Below my account data:
                Nick: CassTiel
                Server: lancelot 22

                Inform you that the game several months and I have never violated the Terms of Service. Do not and never did the use of hacks or some other violation. I believe there has been some technical error or misconception of Kabam.

                I ask that you please resolve this impasse, as this situation this is hurting me and being very unpleasant stay without playing and losing my account.

                I await your return.

                And again, I ask kindly that everything will be resolved as quickly as possible.

                Kind regards,


                • #9
                  Hello, thank you for contacting!

                  I checked your account closely, and it seems that you have difficulties to access the game, because you have been banned.

                  Your recent actions within the game were a violation of our terms of service, and it was necessary to act to protect the experience of other players ' gameplay.

                  All text within the game must comply with the guidelines of our terms of service.
                  This includes, but is not limited to:

                  -Global Chat
                  -Messages sent to other players
                  -User names, city names, Guild names

                  If you have further questions regarding this situation, please consult our terms of service at:

                  I apologize for any confusion caused by this operation, but our moderation Team has checked and assessed your location in a very thorough, and concluded that this was the best action to take.

                  At the moment, we cannot provide any further information in this regard.
                  The decision taken by our Team of Moderators about this case is final, and cannot be revoked, or magazine.

                  We remain at your disposal for any questions.

                  Kabam Support
                  Heroes of Camelot


                  I did not understand x how long lasts the ban

                  but most of all why?


                  • #10
                    Kabam please respon your player why baned


                    • #11
                      My ticket:


                      sorry but I don't have an answer


                      • #12
                        why my id in the block by kabam with reason violation
                        I do not know why when I run out farming boss Balza
                        then my id is blocked violations
                        give me a reason and help me to be able to play again

                        nick [VenomanceR]
                        realm palinore-59


                        • #13
                          please explain to me the specific reason for which I was banned !! I did not use any prohibited acts about the game! I have not used any banned programs !! I just want to hear the specific cause, if any, !!! Waiting for an answer from you on the mail! World of Lucan-37. Name multicast


                          • #14
                            Those who laid down real money file a lawsuit against kabam. Bans are distributed specially that while you are blocked you caught up with others and to you even more money was necessary to lay down. Time they want on bad that it is necessary to go to court and to declare fraud! ! !


                            • #15
                              Bump bump bump