Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


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Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
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Banned for account violations?

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  • Banned for account violations?

    I believe this to be an error. Thank you for activating my account. Newbieone, realm 70

  • #2


    • #3
      Kabam must respond within 12 hours to avoid charge-backs from our bank accounts to Apple. The people at the iTunes Store respond very favorably to charge-back requests from banks. If I don't hear from Kabam in 12 hours I will post step-by-step instructions on how to do this, including exact wording to use.


      • #4

        Does anyone know why the ban occured? I am assuming it is an update bug, but I read a couple comments about a 7 day ban for some unknown but kabam justified reason.

        I am happy to help troubleshoot. As others have stated, no hacks, free gems etc. used and certain no terms and conditions violated. I play on an iphone 5(s)?. I did not have the latest system update, but have updated since. I had some cards saved in my attachments. I switched to realm 70 after making some mistakes on a previous realm (60?). However, I used the gems from reaching level 80 to buy some early chests on the new realm. I am assuming that is ok to do as the game allows it and states everything but gems will be lost when changing realms. Any other info needed?

        An informational post from a Kaban rep would be most appreciated such as, it is a bug and we are working on it, or the ban is in effect with an explanation of the violation so it is not repeated.

        Thanks, falling behind but getting more sleep NewbieOne, realm 70


        • #5
          Bump bump bump -.-


          • #6
            hey i got banned for no reason to thi is pissing me off!! wth is this!

            name: Xianell
            server: galahad-65


            • #7
              Thanks for the update this week.

              I am still banned. Who else out there is in the same situation? I was wondering if we could help determine the cause of the ban. I am assuming Kabam used some filter to automatically ban accounts or a quick look and ban. I have no idea what the exploit was, but if you look at my deck, you will see I obviously am not at a c60ompetitive advantage. Now the guy who had a t4 vam in my realm in the second week... Anyway, lets try to list what we did to see if there is a common flag that got us banned. Copy and paste in your own answers. Add other

              1. Switched from one Realm to another: Yes (60 something to 70)
              2. Faction: Druid
              3. In guild: Yes, Officer
              4. Spent money : $0
              5. When switching realms, did you use level 80 gems to jump start new realm? Yes(Gems transfer!)
              6. Device: iPhone 5 something(was one update behind on iphone system)
              7. Stored cards in attachments? Yes, around 10 to 20. No point in taking up space if you can't level them yet.
              8. Vault worked? Nothing can be put in there or goes there, as far as i can tell. Stuff goes to attachments or inventory.
              9. other ideas? add them.

              Hoping for some serious compensation, otherwise the time on this realm was wasted. The last outage was handled well. Each player got 5 stones, which seemed to have a very high likelyhood of generating 4 to 6 star. However, no player had a competitive advantage. A week of leveling, event, etc. in a new server (70) puts me and others well behind. I didn't have a strong deck to begin with. I think I only had 3 5 star t2s, one of them was fenric. The ban is ridiculous, and a mass ban is a customer service nightmare. Lets arrest the whole town, then investigate for evidence, letting them free over then next month if we can't find any. Some serious compensation is due(donkeys and stones) or needed in the form of gems so that they can be used on a new server, as the current one is basically over for banned players.

              Players: Add your data if still banned.


              • #8
                Dear Kabam !! I am banned for eight days !! forum has been written that ban lasts a week. I repeat that there are no cheats and prohibited programs I have not used !!! Other players already unban, and I do not !! The reasons for the ban I did not get !! Please remove the ban as soon as possible, because you have given the ban without any reason this !! Lucan-37 server. Name-multicast


                • #9
                  still banned without reason
                  player : Newbieone
                  Realm : 70


                  • #10
                    Banned without reason only what i do restart my tablet to factory default
                    Player : xleviath
                    Realm : bors-66
                    pls fast fix or guild me kickoff


                    • #11
                      Llevo 9 dias prohibido sin razon agradeceria ayuda juego desde un lg optimus l1 2 reino merlin 23 nick vanhelsen


                      • #12

                        I was unbanned. Thank you. Have we figured out the reason yet? I would like to avoid the process in the future.

                        Thanks, NewbieOne Realm 70


                        • #13
                          Kabam !! Why are you doing this mess !! How many people can you write about illegal bans that you give players !!! Once again, I repeat to you - I want to know the reason why I was banned ?! It's been 2 weeks since I was banned !! And in 2 weeks I have not received a single letter with the reason for the ban. Why? And all because there is no reason !!! This means that their illegal actions you are violating the rights of players !! Understand please the whole situation as quickly as possible !!! I expect you to answer the mail in the coming days !!! Name-multicast. World of Lucan-37