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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Banned for account violations?

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  • Banned for account violations?

    I believe this to be an error. Thank you for activating my account. Newbieone, realm 70

  • #2
    Bump...........

    Comment


    • #3
      Kabam must respond within 12 hours to avoid charge-backs from our bank accounts to Apple. The people at the iTunes Store respond very favorably to charge-back requests from banks. If I don't hear from Kabam in 12 hours I will post step-by-step instructions on how to do this, including exact wording to use.

      Comment


      • #4
        explanation

        Does anyone know why the ban occured? I am assuming it is an update bug, but I read a couple comments about a 7 day ban for some unknown but kabam justified reason.

        I am happy to help troubleshoot. As others have stated, no hacks, free gems etc. used and certain no terms and conditions violated. I play on an iphone 5(s)?. I did not have the latest system update, but have updated since. I had some cards saved in my attachments. I switched to realm 70 after making some mistakes on a previous realm (60?). However, I used the gems from reaching level 80 to buy some early chests on the new realm. I am assuming that is ok to do as the game allows it and states everything but gems will be lost when changing realms. Any other info needed?

        An informational post from a Kaban rep would be most appreciated such as, it is a bug and we are working on it, or the ban is in effect with an explanation of the violation so it is not repeated.

        Thanks, falling behind but getting more sleep NewbieOne, realm 70

        Comment


        • #5
          Bump bump bump -.-

          Comment


          • #6
            hey i got banned for no reason to thi is pissing me off!! wth is this!

            name: Xianell
            server: galahad-65

            Comment


            • #7
              Thanks for the update this week.

              I am still banned. Who else out there is in the same situation? I was wondering if we could help determine the cause of the ban. I am assuming Kabam used some filter to automatically ban accounts or a quick look and ban. I have no idea what the exploit was, but if you look at my deck, you will see I obviously am not at a c60ompetitive advantage. Now the guy who had a t4 vam in my realm in the second week... Anyway, lets try to list what we did to see if there is a common flag that got us banned. Copy and paste in your own answers. Add other

              1. Switched from one Realm to another: Yes (60 something to 70)
              2. Faction: Druid
              3. In guild: Yes, Officer
              4. Spent money : $0
              5. When switching realms, did you use level 80 gems to jump start new realm? Yes(Gems transfer!)
              6. Device: iPhone 5 something(was one update behind on iphone system)
              7. Stored cards in attachments? Yes, around 10 to 20. No point in taking up space if you can't level them yet.
              8. Vault worked? Nothing can be put in there or goes there, as far as i can tell. Stuff goes to attachments or inventory.
              9. other ideas? add them.

              Hoping for some serious compensation, otherwise the time on this realm was wasted. The last outage was handled well. Each player got 5 stones, which seemed to have a very high likelyhood of generating 4 to 6 star. However, no player had a competitive advantage. A week of leveling, event, etc. in a new server (70) puts me and others well behind. I didn't have a strong deck to begin with. I think I only had 3 5 star t2s, one of them was fenric. The ban is ridiculous, and a mass ban is a customer service nightmare. Lets arrest the whole town, then investigate for evidence, letting them free over then next month if we can't find any. Some serious compensation is due(donkeys and stones) or needed in the form of gems so that they can be used on a new server, as the current one is basically over for banned players.

              Players: Add your data if still banned.

              Comment


              • #8
                Dear Kabam !! I am banned for eight days !! forum has been written that ban lasts a week. I repeat that there are no cheats and prohibited programs I have not used !!! Other players already unban, and I do not !! The reasons for the ban I did not get !! Please remove the ban as soon as possible, because you have given the ban without any reason this !! Lucan-37 server. Name-multicast

                Comment


                • #9
                  still banned without reason
                  player : Newbieone
                  Realm : 70

                  Comment


                  • #10
                    Banned without reason only what i do restart my tablet to factory default
                    Player : xleviath
                    Realm : bors-66
                    pls fast fix or guild me kickoff

                    Comment


                    • #11
                      Llevo 9 dias prohibido sin razon agradeceria ayuda juego desde un lg optimus l1 2 reino merlin 23 nick vanhelsen

                      Comment


                      • #12
                        Unbanned

                        I was unbanned. Thank you. Have we figured out the reason yet? I would like to avoid the process in the future.

                        Thanks, NewbieOne Realm 70

                        Comment


                        • #13
                          Kabam !! Why are you doing this mess !! How many people can you write about illegal bans that you give players !!! Once again, I repeat to you - I want to know the reason why I was banned ?! It's been 2 weeks since I was banned !! And in 2 weeks I have not received a single letter with the reason for the ban. Why? And all because there is no reason !!! This means that their illegal actions you are violating the rights of players !! Understand please the whole situation as quickly as possible !!! I expect you to answer the mail in the coming days !!! Name-multicast. World of Lucan-37

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