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Can't Log after update 3.3.0

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  • #61
    after update i also can not get into game, receive message "your account is currently logged onto anther device. please log off and restart the game".
    bediver - 73
    nickname -KOTISHE


    • #62
      i cant log in either..

      seems like most of the people posting here are on the same server


      • #63
        Server: Ector-76
        Name: MrBigApple

        Yea Griefbot,Im having the same problem "Your account is currently logged onto anther device. Please log off and restart the game".
        Apparently,our server is bugged out,like 85% of the ppl are Ector-76. Im not even asking for compensation.I the very least,
        you guys would let us know your working on the problem.So we can have a timetable,idea or estimate of when we can go on. Let us
        know whats up. A lot of ppl here I recognize as buying customers.


        • #64
          Server: ector76
          username: fly

          Agree with griefbot and Mr.Apple. Would like to know when the server would be fixed?


          • #65

            I have the same message saying I'm logged in on another device when I only one my HTC Mark 1 phone plz fix asap and compensate


            • #66
              Yeah says im logged in on another device. Was looking forward to particicpate in the event, but no doubt miles behind now. Another paying player locked out. Any estimate on when this will be fixed?


              • #67
                I have same problems as well other kabam games work no problems


                • #68
                  Originally posted by Aaron_Kabam View Post
                  O_O A wild ghost has appeared!

                  To everyone:

                  This seems to be an Android issue, yes? We've notified the engineers, and they are looking into the issue. Sorry for the troubles in the meantime, we'll try to compensate affected users (if we can identify them) for the down time during City Event.
                  Username: Aragon
                  Realm:don't know
                  Just check my kabam id


                  • #69
                    Ticket #02597258?
                    Still can't log onto the game.


                    • #70
                      Can't Log in After Update

                      I get an error message stating that I am already logged in on another device which is impossible as I have no other devices to which I have downloaded this game. Any suggestions? Any help would be appreciated as I am just one dang day from Merlin's Dragon!


                      • #71
                        Same issue as many that are listing here. I believe I am also on the Ector-76 realm and getting the "Your account is currently logged onto anther device. Please log off and restart the game". I have no other devices to which I have downloaded HoC and I do play other Kabam games that have no issues. I'm just one dang day away from the Merlin's Dragon card and I hope I don't lose my progress because of something that I have no control over. Please provide us with an update or something?! That would be great!


                        • #72
                          sorry for the crossposting. I was a dork & didn't check before l first posted.
                          I am STILL completely unable to get into my account at this time. When I did the update earlier this afternoon on my Samsung Note 8, it popped up the error window that my account was logged on another device. (Patently absurd since it was the SAME device, just w/ the update.)

                          Sooooo, l Completely cleared the cache, uninstalled & reinstalled. Same thing. So, Cleared the cache, uninstalled, REBOOTED my tablet ( to CIear any possible lingering memory issue) then reinstalled. Same. bloody. thing. >.<

                          So now *hours* after opening trouble ticket #02597978 & getting no reply, not even an automated acknowledgement, here l am posing on a public forum in an effort to get back onto my lvl 92 Char.

                          The updat has rendered my android tablet account completly unusable and yet my android phone account is perfectly fine & there were no problems doing the update on it.

                          What gives?!

                          Dory ( aka: isilzha_dustkitty on Ector_76)


                          • #73
                            Originally posted by DarthBoba View Post
                            I get an error message stating that I am already logged in on another device which is impossible as I have no other devices to which I have downloaded this game. Any suggestions? Any help would be appreciated as I am just one dang day from Merlin's Dragon!
                            Darth. Submit a ticket, then post the ticket #, your account name and your realm here. Everyone posting here is having a similar problem. Kabam has said they'd compensate people, since we're basically missing the start of the event and are effectively handicapped, not to mention log in rewards, guild gift rewards (which are really high for my guild atm) and arena rewards (I actually could use Sir Kelley).


                            • #74
                              Originally posted by nate2775 View Post
                              I'm having the same problem . saying im logged in on a different device! I even came here to logged out & then logged back in. It let me into the game. Only I could only chat & a loading circle kept spinning in center of screen not letting me do anything. I also am in the ector76... ID in game- Reannu
                              Please fix this, as I had to start completely over once when my phone was broken. Can't do it again
                              Guys, this happened to me too before, my phone died and I lost all my progress, started over just 24 days ago and now this. Aahh, I'll lose my mind if I have to uninstall the game and lose it all again !!!


                              P.S. "Please help us Obi-Wan, your our only hope!!!"


                              • #75
                                Hey every one. Our team has identified the issue and is now working on fixing it via a new version (basically, Version 3.3.1). It should be ready in a few hours, but I'll keep you posted.

                                Edit: also, merging threads.