Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Kabam support is trolling me in ticket #02533106.

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  • Kabam support is trolling me in ticket #02533106.


    I've submitted ticket #02533106 about login issue (not the infamous 50% stuck). My email is 33 symbols long, but ingame field has a limit of 32 symbols. So, the game just cuts of the last symbol (letter "m" in [email protected]m). I've explained it to support about 3 times without any result. Then I've made new Kabam account, using my secondary email (much shorter) and suggested to support, that maybe it will be easier for them to move ingame character from old account to a new one, than to make and publish a fix for android version of game. And again support totally misunderstood what i'm saying and suddenly considered, that I just want to move my character to another server, and then closed a ticket.
    So, now I've had to create a new support ticket (#02562173) and explain my issue for a 4th time

    Best regards,

  • #2
    4 days passed and still no reply on ticket #02562173...


    • #3
      And so the story continues...
      Support person from my second ticket was far more sane, than previous. He understood my issue from first try, advised me to make a new account (which I've already did) and said that will contact with Game Team about my issue and forward me their response. After 8 days of silence, I've found out that my 2nd ticket is already closed again without any answer or actual result. I still didn't get my character back (FormatCevt from Uther-54).
      So, here we go again... My 3rd ticket is #02645874, waiting for response.


      • #4
        Support are awful, I've had an ongoing issue with a missing card, on about my 12th ticket as they just keep closing the ticket on me without listening to what I am saying. They have no power to do anything, they couldn't even check if I had the card and said they couldn't give me an evolved card as it would be an advantage even though it was a 4 card T3 card. They promised me a T1, which sucks TBH but months later I still haven't even had that card.

        I keep reading about more and more frustrated players but kabam don't seem to care. I support this thread as I'd like to see the support team given more powers to be able to resolve issues like this.


        • #5
          Bump to be seen