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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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- Make your posts in the appropriate forum.
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Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
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Rule 7: Do not spam
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- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
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Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Kabam support is trolling me in ticket #02533106.

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  • Kabam support is trolling me in ticket #02533106.

    Hi,

    I've submitted ticket #02533106 about login issue (not the infamous 50% stuck). My email is 33 symbols long, but ingame field has a limit of 32 symbols. So, the game just cuts of the last symbol (letter "m" in [email protected]m). I've explained it to support about 3 times without any result. Then I've made new Kabam account, using my secondary email (much shorter) and suggested to support, that maybe it will be easier for them to move ingame character from old account to a new one, than to make and publish a fix for android version of game. And again support totally misunderstood what i'm saying and suddenly considered, that I just want to move my character to another server, and then closed a ticket.
    So, now I've had to create a new support ticket (#02562173) and explain my issue for a 4th time

    Best regards,
    Dmitry

  • #2
    4 days passed and still no reply on ticket #02562173...

    Comment


    • #3
      And so the story continues...
      Support person from my second ticket was far more sane, than previous. He understood my issue from first try, advised me to make a new account (which I've already did) and said that will contact with Game Team about my issue and forward me their response. After 8 days of silence, I've found out that my 2nd ticket is already closed again without any answer or actual result. I still didn't get my character back (FormatCevt from Uther-54).
      So, here we go again... My 3rd ticket is #02645874, waiting for response.

      Comment


      • #4
        Support are awful, I've had an ongoing issue with a missing card, on about my 12th ticket as they just keep closing the ticket on me without listening to what I am saying. They have no power to do anything, they couldn't even check if I had the card and said they couldn't give me an evolved card as it would be an advantage even though it was a 4 card T3 card. They promised me a T1, which sucks TBH but months later I still haven't even had that card.

        I keep reading about more and more frustrated players but kabam don't seem to care. I support this thread as I'd like to see the support team given more powers to be able to resolve issues like this.

        Comment


        • #5
          Bump to be seen

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