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Raid Reward Missing

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  • Raid Reward Missing

    Just finished this raid. I should have received Ossion but instead it went to "the Chief":



    Please correct at least the Ossion card, don't care about the rest.

    Thanks.

    Sickboy
    Bors 26

  • #2
    Last 5 of 6 raids for me I did not receive my rewards. Im assuming they also went to someone else but I got nothing!

    I got this response:


    Hello again,

    Thank you for your reply and I hope you are doing well today!

    Our Game Team is aware of reports we have received regarding recent Raids, and I'm uncertain of the status, but you may want to keep an eye on the Bugs and Known Issues forums, as updates to this may appear there.

    Unfortunately, I will be unable to make any changes myself as this issue is internal and will need to be handled by the Game's Developers. We are doing our best to alleviate this issue as fast as possible and will be updating players on any changes via the forums located at http://community.kabam.com/forums/fo...d-Known-Issues.

    Comment


    • #3
      Wow I got an email saying case closed and even after supplying the requested 5 screenshots showing rewards I was promised.

      Comment


      • #4
        /bump
        /bump

        Comment


        • #5
          Kabam replied.... Frustration levels increasing.....

          Originally posted by Kabam
          Hello,

          Thank you for contacting Kabam Player Experience! My name is Quentin. If I understand correctly, you have written in regarding the Raid Rewards and I am happy to address this for you!

          Please note that if your Inventory is full, then the Card will go to the next highest roller who has space available. In the future, please make sure that you have room for any new Cards before rolling!


          Thank you for playing Heroes of Camelot!

          Regards,
          Quentin
          Heroes of Camelot Support

          *Make sure you have the upper hand in Heroes of Camelot by participating in our Forums!
          http://community.kabam.com/forums/
          Originally posted by Sickboy
          Hi there Quentin,

          My inventory was 9/32, so not full and I still did not get the card. The vault was empty as it has no apparent use. The deck was also not full as I enhanced a card to free up space just before rolling for the raid reward, as I already knew there were issues with the rewards.

          Either way, what you explained still makes no sense, design wise. If the inventory is full the card should be sent as an attachment, not to another player which would be totally unfair.

          Your last game update is killing the game and driving paying customers, like myself, away. The forums are filled with complaints and no one from Kabam seems to care. This is just one big exercise of frustation and anger. Do you actually test the updates before launching them?

          When am I getting my Ossion?

          Thanks.

          Comment


          • #6
            Originally posted by Sickboy_Bors26 View Post
            Kabam replied.... Frustration levels increasing.....
            Wow that is complete garbage! But at least you got an explanation. That is more than what I received.

            Comment


            • #7
              Hey guys, check the general discussion forum. There you can complain your case

              Comment

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