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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Excalibur 70

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  • Excalibur 70

    So the newest English server opened up the other day so i decided to take the opportunity and make a new account to stay fresh and i spent 20 bucks after joining and when i went back to log in, the server is fkkin gone.. I want either an IMMEDIATE refund of my money or fo my account to be returned...

  • #2
    any status on this?

    Comment


    • #3
      Hi my nick is Naitas. realm 13 and 70. Game not working, error: @_game.maintainance
      pls help.

      Comment


      • #4
        When I try to log into my hoc it says it's under maintaiance and what looks like it would be a timer? Since that's going on in Excalibur 70 which was my realm I logged onto last I can't do anything I just keeps me at the loading screen please help and try to fix this fast

        Comment


        • #5
          The same problem Miss Nightingale

          Comment


          • #6
            hi, The same problem Miss Nightingale.
            I had also purchased gems.
            pls help, and this problem with the world Excalibur 70 does not let me into the world kay-44
            #:02542913

            Comment


            • #7
              same

              Has anyone seen anything official posted about this

              Comment


              • #8
                Kabam better fix this fast cause I'm missing out on raids AND on arenas which makes me pissed and when they fix this they better pay me back and give me free summon stones :P

                Comment


                • #9
                  Still no word from this terrible support team.. I swear to god if i do no get my money back i will be furious and kabam will DEFINITELY here back from me.. They literally stole my money, i invested into them and they close my account? Why would u treat your customers that way.. And ontop of that they don't even say a WORD... Is kabam based in America? If so i will immediately report them too the better business Burrell and get my money back

                  Comment


                  • #10
                    Hopefully Aaron and kabam will do something soon

                    Comment


                    • #11
                      They don`t look the forum or maybe they don`t know the cause....

                      Comment


                      • #12
                        Are you crayzi????: I whant me money back I spend 200€ and I can't play HOC.... ****... My friends play every day and I can't. Writed me @_game.maintanance. how long???? Imedietly repair bug.

                        Comment


                        • #13
                          Has anyone heard anything about it not working wide spread or is it just us few

                          Comment


                          • #14
                            I can not even go to the next realm.

                            Comment


                            • #15
                              I know atleast make it so we can play the other realms

                              Comment

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