Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
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- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
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- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
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Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
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- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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loading bar stopps at 50%, so i can t play the game

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  • loading bar stopps at 50%, so i can t play the game

    When i start the game, the loading bar stops everry time at 50%, so as a result i can t play. I m missing out a lot of things like arenas and especially calamity promo, so pleeease fix this as soon as you can( this problem occured when i used another android device to open the game, so i m literally stuck). GradAdi1205, arthur 1

  • #2
    Same issue

    Hey , i have the same loading issue , my name is GradCristi of Arthur 1 and i am using Android tech


    • #3
      Ya dude, almost 30, or 50% r android players and the 90% of they has the same problem including me
      Kabam says: we r working investigating on that issue.
      On myopinion, working slow. All this days bro welosta lot of advancement on raids, events, lvls someones... we need a reward almost, i think.
      Leader of elite de merlin


      • #4
        Mismo problema llevo una semana sin poder acceder al juego que fue lo quecambiaron porque si antes me cargaba bien el juego ahora se pega al 50% uso android mi telefono es un lg l9


        • #5
          Deverian dar una reconpensa para los jugadores que tuvimos este problema ya que estamos perdiendo mucho al no. Poder jugar cosas como cartas legendarias pociones de mana ,aguante y diamantes por los dias perdidos


          • #6
            Kabam does not respond to my tix in the player support section.

            The ting is the better resolv this problem ASAP or i will lose my patience in this game , this is sorto too much after al the touble that have happend here i kept on playing for some reason but if they will not let me play i won.t try and ill quit forver and take along my frends to another game company that resolves these kind of issues in more than a month. Do you realise how much progress i am losing in comarison to other players that can play , my deck stays put , no feeders or daily rewards , it.s like i don,t exist for a month . That is why i want this priblem fixed and some sort of making up for my lost time and money.