Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

This is not the way to treat your Income

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
  • #1

    This is not the way to treat your Income

    I´m missing a few things at my account of Heroes of Camelot...
    1. the 29th day reward.. a water element thing
    2. the rewards of a raid.. it said a warcleric and a berserc (i dont know if that´s the correct english names).. never got anything
    3. some days ago there was an arena online which charged 50 tickets per battle... took me some battles to realize that..
    4. you did realize that your update was one huge bug and turned the current event into catastrophe.. your efforts by restoring the used potions are a nice move, but of course they didnt arrive either.

    I really don´t want to bother with these trivia things and much less I don´t want to be forced to go to the computer, find out how to contact customer support, create an account, just to bother you with these trivia things... but apparently that´s how it seems to be.

    so, I put much hope in your understanding of the situation and that you will judge an appropriate consolidation.

    live long and prosper and in the meantime have a nice day,
    Huuow - Excalibur-50




    That´s what I wanted to email you, but it seems that you rigged your support page insofar as it is not possible to send the text because "not all fields were filled"... and guess what, there is no option to choose from in the "sub category" field... so, I understand that you guys hate beeing bothered, as I said, I too hate using my time for this, but guys, you gotto move. man.. contacting you feels, like searching for gremlins with a torch...

    sincerly,
    Huuow.
    Tags: None
  • #2
    Yeah you're right about everything. They are ruining it big time. With updates that we didn't ask for and more promo's instead of fixing the bugs first. Done spending on this and if they keep this up I'm quitting. Grtz

    Comment

    • #3
      Another Raid reward lost. something like 1300 of those small gems pieces and this three star druid card... not that i like this card, but anyway..
      ah forgot to mention it, the southport award.. never got it.. but this is like one week ago..

      moderator can you tell me how to ticket these things?
      in your sticky thread you say ingame via settings. but there is nothing i can do in the settings. i clicked everywhere and there is nothing.

      this is not playing game anymore, this is lottery, but without even chance of winning.

      Comment

      • #4
        Originally posted by Noob_5TXDRSR View Post
        Another Raid reward lost. something like 1300 of those small gems pieces and this three star druid card... not that i like this card, but anyway..
        ah forgot to mention it, the southport award.. never got it.. but this is like one week ago..

        moderator can you tell me how to ticket these things?
        in your sticky thread you say ingame via settings. but there is nothing i can do in the settings. i clicked everywhere and there is nothing.

        this is not playing game anymore, this is lottery, but without even chance of winning.
        To report a bug, go to settings then help and then scroll down the list to submit a bug on the left hand side.

        Good luck though on getting a response. I've submit 2 bugs. 1st was 2-3 weeks ago, the arena top 10 not counting, no response. The 2nd was 3 days ago, raid reward bug, won paladin on oss and did not receive it, no response yet. Also won a battlemage in bourgard today and didn't receive it but there's clearly no point in submitting bugs....

        Comment

        Previous template Next
        Working...
        X