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Prize missing at last week !!!!! Email suport.

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  • Prize missing at last week !!!!! Email suport.

    Thiago Franco Martins <[email protected]>
    11:53 (Há 4 minutos)

    para Kabam
    Hi,

    With my account I play on 4 servers in Portuguese, I attended the arena balzathor the last week on two servers:
    In the server Tristan-68 I was on 9 place.
    In the server Gawain-9 I was on 14 place.
    In server Gawain-9 all premiums received correctly.
    On the server Tristan-68 was missing only the reward of qualification among the top 15 that was the card Ben-Nu Fireborn.

    Thanks

    Thiago Franco Martins
    OAB/SP n° 322.914


    2014-07-24 19:16 GMT-03:00 Kabam Support <[email protected]>:


    Hello,

    Thank you for contacting Kabam Player Experience! My name is Quentin. If I understand correctly, you have written in regarding your missing Arena Prizes and I am happy to address this for you!

    I can understand how frustrating this would be after all the work you put in and I'm sorry that you didn't receive your Arena Prizes! Please provide me with the exact names of the missing Items and Cards, and how many of each you are missing. Once you have provided us with this information, I will scour our database to find out what happened to your Items. I look forward to hearing back from you!


    Thank you for playing Heroes of Camelot!

    Regards,
    Quentin
    Heroes of Camelot Support

    *Make sure you have the upper hand in Heroes of Camelot by participating in our Forums!



    --------------- Original Message ---------------
    From: Thiago Franco Martins [[email protected]]
    Sent: 7/22/2014 11:32 AM
    To: [email protected]
    Subject: Re: prize missing - 02519155

    My good afternoon!

    Come again to question why I have not received my prize Arena Fire Balzathor last week!
    Stayed in 9 place and did not get Ben-Nu you should have received.

    Throughout this disorder should receive a 4-Ben-Nu as consolation.

    I'm still waiting for resolution.

    My server is Tristan-68 and my nickname is Player 1012409.

    Thank you.

    Thiago Franco Martins
    OAB/SP n° 322.914


    2014-07-20 20:23 GMT-03:00 Kabam Support <[email protected]>:
    Your question has been received. You should expect a response from us within one business day.

    ref:_00D301HgIt._500a0kul0A:ref

  • #2
    I won a TOURNAMENT ON SOMERSET ON THE 23/07/2014 WITH 2.9 MORE POWER BUT NEVER GOT PLACED, DESPITE SEVERAL ATTEMPTS COMPLAINING I HAVEN'T HAD ANY REPLIES OR ANYTHING. iF THIS IS WHAT KABAM FEEL ABOUT THEIR CUSTOMERS THEN I AM DONE. ALL THEY CARE ABOUT IS GETTING YOUR MONEY

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