Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Missing gems

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  • Missing gems

    I posted this already a while ago, but it hasn't been fixed so.... here it is again.

    One day I woke up to find all my gems were missing. I was saving them up (to do a champion summon or use for chests or something) but the y had suddenly all disappeared! PLEASE FIX THIS KABAM! At least communicate with me....

  • #2
    I have the sane problem, only not all of my gems are missing. I've had it happen twice now, that just a few of them (about 30) were gone without me using them. At first I thought I must have accidentally pressed the refresh in the arena before the countdown was finished, but after that I took grate care not to make that mistake. I'm 100% certain I didn't use the green quick refresh button, but still another 25 gems went missing.

    I sent in a ticket on Saturday, but so far I've only received several mails telling me, that my problem has been forwarded to another department of game support, because they're supposedly better able to handle the problem. Only so far noone seems to be handling it...


    • #3

      I purchased 240 gems for the event happening right now for upgrading your longbowman to lvl 5 .. bought 2x 50 mauve stones which are half off in total it was 100 gems I should have had 141 gems left over 140 from the purchase and 1 from owning already.. but instead i have just 1.. its reallllly frustrating...


      • #4

        Apparently there are more players with the same problem. KABAM, PLEASE HANDLE THIS CORRECTLY! Get in touch with us and fix the problems with our missing gems plz!


        • #5
          So, it's been two days since I last heard from support that they were advancing my ticket to another department. And apparently that's it. Haven't heard anything else from them so far.

          I think that's the third department my ticket has gone to now and so far no solution in sight, not even a message saying that they're working on it...


          • #6
            I also completed the mission, but I was not given the stones. Please fix the error.

            Nickname - Animal
            Server - Pellinor-59


            • #7
              So, I've sent in another ticket and told them that I didn't get a response the first time. Not expecting much, but maybe it'll help...


              • #8
                Kabam, please refund my missing gems. It hasn't been fixed yet and I'm waiting for weeks now. Please look into it and contact me!!! Realm: Gawain, playername: MarcoPolo.


                • #9
                  For those who are missing 25-50 randomly: Kabam knows of a problem with arena: when you refresh before countdown expires it sometimes will automatically take your gems even if you don't click the green buy refresh button.

                  I have sent several tickets to kabam about this over the past 3 months. They know of this issue.