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Urgent matter, Aaron Please help

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  • #1

    Urgent matter, Aaron Please help

    Hey Guys.

    when i saw in my chest yesteday, then i saw that i was missing all the cards from
    minigames, arena awards ect. I have spend a lots of time and money to build my deck up
    about those cards, and my deck is almost useless with out them in the chestasery.

    There were about 39 cards, cant remeber all of them, but i know i got theese. (look down to the list)
    Can u please restore them, i dont know if its because of the new update again.
    I have put them i the treasury because there not was enough space in the main room of cards.
    I dont care about the rest of the cards, stones, donkeys and the other things there was in the chest,
    but those cards i have wrote down under
    is almost 2-3months hard Work and money, and its only getting hardere.

    Its Sad, because i have almost spend about 2000$ and many hours on this game and i actualy like it.

    Im aware of the chest system with autosold, but it should take donkeys/mules first and then the low-star Cards.
    In here all my Big Cards are gone.


    You can also check the arena list where i have bin on lately to see what i have got of rewards.

    I hope You understand my frustrations and you can see it from my perspective. and we can find a solution on this problem,

    Info:

    Name: ZeusDK
    Realm: Percival-27
    lvl: 94
    Guild: Dexter

    Missing Cards:

    1x Guardian Angle

    1x treekin

    2x azarel

    2x ysbadden

    1x Merlin

    3x Bourgard

    2x ozzy

    1x vambrael

    1x shiverheart

    2x ben-nu fireborn

    1x khufu

    2x nathra dragon

    1x morbius the cursed

    2x stonefist

    2x mist stalker

    2x primal rider
    Tags: None
  • #2
    Originally posted by ZeusDK View Post
    Hey Guys.

    when i saw in my chest yesteday, then i saw that i was missing all the cards from
    minigames, arena awards ect. I have spend a lots of time and money to build my deck up
    about those cards, and my deck is almost useless with out them in the chestasery.

    There were about 39 cards, cant remeber all of them, but i know i got theese. (look down to the list)
    Can u please restore them, i dont know if its because of the new update again.
    I have put them i the treasury because there not was enough space in the main room of cards.
    I dont care about the rest of the cards, stones, donkeys and the other things there was in the chest,
    but those cards i have wrote down under
    is almost 2-3months hard Work and money, and its only getting hardere.

    Its Sad, because i have almost spend about 2000$ and many hours on this game and i actualy like it.

    Im aware of the chest system with autosold, but it should take donkeys/mules first and then the low-star Cards.
    In here all my Big Cards are gone.


    You can also check the arena list where i have bin on lately to see what i have got of rewards.

    I hope You understand my frustrations and you can see it from my perspective. and we can find a solution on this problem,

    Info:

    Name: ZeusDK
    Realm: Percival-27
    lvl: 94
    Guild: Dexter

    Missing Cards:

    1x Guardian Angle

    1x treekin

    2x azarel

    2x ysbadden

    1x Merlin

    3x Bourgard

    2x ozzy

    1x vambrael

    1x shiverheart

    2x ben-nu fireborn

    1x khufu

    2x nathra dragon

    1x morbius the cursed

    2x stonefist

    2x mist stalker

    2x primal rider

    Exact same thing happened to me . I feel your pain

    Comment

    • #3
      Originally posted by alec613 View Post
      Exact same thing happened to me . I feel your pain
      oh Sad to hear

      i guess its a bug, its came just after the Update more og less.

      One thing have i learn from it, never keep anything in the chest, But do really hope that they can do something.

      Did you get your Cards back?

      Comment

      • #4
        Nope not yet.

        I didn't lose as many as you, considering im playing in a new server, Pellinore 59
        But I could use my Maiden Exemplar, 2 Caradds and 2 Rose Knights right now.

        Really though, those achievement rewards ( pots, tickets, cards, stones) shouldve gone directly to our inventory, instead of our treasury.
        Those rewards sure took up a lot of space in our the inventory

        Comment

        • #5
          same thing happened with me
          i claimed my azarel from achievement and now i cant find him in my deck
          it disappeared from my treasury without any notification of auto sold

          realm:mordred 40
          IGN:akki28695

          Comment

          • #6
            hey alec did u got any correspondence or reply from support team or from aaron on forum coz i also submitted a bug report and posted on forum too but no reply from anyone whatsoever
            Originally posted by alec613 View Post
            Nope not yet.

            I didn't lose as many as you, considering im playing in a new server, Pellinore 59
            But I could use my Maiden Exemplar, 2 Caradds and 2 Rose Knights right now.

            Really though, those achievement rewards ( pots, tickets, cards, stones) shouldve gone directly to our inventory, instead of our treasury.
            Those rewards sure took up a lot of space in our the inventory

            Comment

            • #7
              Originally posted by akki2 View Post
              hey alec did u got any correspondence or reply from support team or from aaron on forum coz i also submitted a bug report and posted on forum too but no reply from anyone whatsoever
              Got 5 stones from Dylan... will press on

              Comment

              • #8
                I'll think that they got a lots of problems tickers atm. Thats why i will give them some time and chance. i Guess we not are the only one with some problems.

                Has also reported it in the help support, but got a standard mail back like you others got. So thats why I hope i can Reach them here instead.
                As i wrote in the text, I dont care with the low Cards, stones, and mules/donkeys i Just want my Cards back. or maybe som Money back if its totally impossible...

                Comment

                • #9
                  Dylan's copy-paste reply

                  Hello again,

                  Thank you for your reply and I hope you are doing well today!

                  After reviewing your account, I was unable to confirm any missing cards. Please keep in mind that when new cards go into a full Treasury it will remove the lowest rarity cards (1*). These are usually feeder Cards like Reindeer, Donkeys and Turkeys.

                  At this time, I will be unable to restore any cards lost in this respect. I apologize for any frustration this may cause. Should you have any further issues, please open a new ticket and we'll be more than happy to assist you!

                  Regards,

                  Dylan P.
                  Heroes of Camelot Support
                  Well this is ridiculous.

                  Comment

                  • #10
                    I'll got same standard message, but i belive that they will give it a shot Again, Yeah just call me a optimist.

                    Originally posted by alec613 View Post
                    Dylan's copy-paste reply



                    Well this is ridiculous.

                    Comment

                    • #11
                      Originally posted by ZeusDK View Post
                      I'll got same standard message, but i belive that they will give it a shot Again, Yeah just call me a optimist.
                      Submitted another ticket called " Lost a LOT of cards in the treasury PART 2 (HOPEFULLY THERE WILL BE NO MORE SEQUEL)"
                      Man, It better not contain the exact same things he's been telling my over and over.
                      I know he handles a lot of cases, so I cant really blame him, but we need a solution

                      Comment

                      • #12
                        Guys my guild mate by accident lost her t4 shiver heart in ossion when she was looking his max stats.
                        Dylan made same thing, gave her 5 stones, lol

                        Comment

                        • #13
                          will we even get our cards back
                          and now seeing enhancement and evo issues im afraid to evolve my cards af if that bug comes up they will again ignore it
                          this update is full of bugs
                          need an only bugs fixed update badly

                          Comment

                          • #14
                            Yes the new updates is full of bugs, the forum ha bin much more active about bugs now, than before.

                            Yes I will post a new tickets in the week, if nothing happens here the Next few days.
                            Has also decided not to buy anymore before we got a solution on the problem, and in worst case i will delete this game. They need to do something and not just give me 5 stones.....

                            Comment

                            • #15
                              Originally posted by ZeusDK View Post
                              Yes the new updates is full of bugs, the forum ha bin much more active about bugs now, than before.

                              Yes I will post a new tickets in the week, if nothing happens here the Next few days.
                              Has also decided not to buy anymore before we got a solution on the problem, and in worst case i will delete this game. They need to do something and not just give me 5 stones.....
                              deleting this game is not the solution
                              we have to fight till the end bro
                              my problem might be but thats not the point
                              bottom line is it is lost due to kabams fault and we will fight for our right big or small doesnt matter

                              Comment

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