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Aaron, please help me. Lots of cards auto-sold from lowest part of treasury

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  • Aaron, please help me. Lots of cards auto-sold from lowest part of treasury

    Realm : Pellinore 59
    Name : Last Exile
    Ticket no# : 02327153?

    Due to the new update and its awesome achievement system, I ended up collecting all the available rewards without knowing they all go to the treasury. I then noticed that I had 3 messages regarding about my cards being sold, so I immediately assumed that 3 of my latest reward prize cards (golden ****, 3/4star feeders) were sold. I learned my lesson the hard way, and I was fine with it, until I noticed that most of my cards that I stored at the lowest part of the treasury were missing.

    Rose Knight 2x
    Carradd 2x
    Maiden Exemplar
    and other cards I dont remember, but must have been important since Ive been keeping them stored in the treasury.

    Wish there was a warning that lets me choose which cards I can dump instead of automatically dumping the cards kept at the lowest section of the treasury, but whats done is done.

    Ive work hard for those cards, only to be taken away in an instant.
    Would it be possible for you to return those cards to me again?


    Thank you.

  • #2
    Realm: Percival-27
    Name: AssosGR

    Aaron I have the same problem. I ended up collecting all the available rewards from achievements without knowing they all go to the treasury.
    I then noticed that I had 17 notifications regarding about my cards being sold (golden **** and other)
    Would it be possible for you to return those cards to me again?

    Thank you.

    Comment


    • #3
      Realm: Merlin-23
      Name: llKaPLaN
      I have the same problem. I lost my golden arses.

      Comment


      • #4
        I had the same problem.
        Collected all the rewards for achievements and got a message that my low level cards were automatically sold.
        I ended up loosing some cards including a golden ****.
        I didn't know there was a limit to the amount of rewards in the treasury, else i would have waited to collect the rewards...

        My in game name is Frotske in realm Arthur-41

        Comment


        • #5
          bump............

          Comment


          • #6
            I'm exactly the same - I lost an Azzreal and 2 2* cards. Not fussed on the 2* cards but i'd appreciate the Azzreal card back. Ser AlexK - Gawain29
            The rewards is a brilliant addition to this update mind so well done to the team.
            Cheers and i'll look forward to my card back.

            Comment


            • #7
              bump.................

              Comment


              • #8
                Got this from Dylan at least.
                Greetings,

                My name is Dylan and I will be assisting with your issue concerning various missing cards. My sincerest apologies that this particular error has affected you and we hope to get resolve this together.

                After reviewing your account, I was unable to confirm any missing cards. Was your Treasury full when this error occurred? If so please keep in mind that when new cards go into a full Treasury it will remove the lowest rarity cards (1*). These are usually feeder Cards like Reindeer, Donkeys and Turkeys.

                As I was unable to confirm any internal issues, I will not be able to directly allocate these cards back into your account. As a one time courtesy, I have went ahead and allocated 5 Summoning Stones to give you a chance to get some new cards to bolster your deck.

                I hope this clears up everything for you but if not, please let me know so I can keep at it.

                Regards,

                Dylan P.
                Heroes of Camelot Support

                *Make sure you have the upper hand in our Games by participating in our Forums!
                http://community.kabam.com/forums/forum.php
                Sadly, it doesn't solve anything. Those 5 stones he gave me are gonna be mostly 3-4 star feeders anyway.
                Man, I dont care about most of my cards that were lost anymore, I dont care about my Maiden Exemplar. I just want my Knight of the Rose 2x (TOP 2 in a 1-3 Arena) and my Caradd 2x (sigh $$$) back.

                IGN: Last Exile
                SERVER : PELLINORE 59

                Comment


                • #9
                  Editing posts is almost impossible, so apologies.

                  If you want I can print screen my credit card statement to see if I'm lying with my Caradd 2x
                  As for Knight of the Rose 2x, I can't prove it anymore at this point because the arena was two weeks ago, and its been buried by other arenas in the expired section, but hopefully you can still access the leaderboards of the older arenas.

                  Email:[email protected]
                  IGN: Last Exile
                  Server : Pellinore
                  Ticket no# : 02327153?

                  Comment


                  • #10
                    bump.

                    Don't really care about my lower star cards that were auto-sold

                    Comment


                    • #11
                      Same here. Missing 1 Carradd. Please help Aaron.
                      Slatkus
                      Mordred-40

                      Comment


                      • #12
                        I did the same thing with golden donkies. Its our own fault for being in such a rush and not paying attention to the treasury. Deal with it.

                        Comment


                        • #13
                          Originally posted by Darwinism View Post
                          I did the same thing with golden donkies. Its our own fault for being in such a rush and not paying attention to the treasury. Deal with it.

                          Right, thank you for your valuable feedback

                          Comment


                          • #14
                            Got this copy-paste reply from Dylan.


                            Hello again,

                            Thank you for your reply and I hope you are doing well today!

                            After reviewing your account, I was unable to confirm any missing cards. Please keep in mind that when new cards go into a full Treasury it will remove the lowest rarity cards (1*). These are usually feeder Cards like Reindeer, Donkeys and Turkeys.

                            At this time, I will be unable to restore any cards lost in this respect. I apologize for any frustration this may cause. Should you have any further issues, please open a new ticket and we'll be more than happy to assist you!

                            Regards,

                            Dylan P.
                            Heroes of Camelot Support
                            Aaron, please grace us your presence

                            Comment


                            • #15
                              And Ive a feeling sending more tickets will lead to nowhere, as he'll just keep on answering with copy-paste answers, then he'll ask to submit a new ticket again, and the cycle goes on

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