Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Bought 4 packs of cards for 3000 crystals! They all first level! Return the crystals!

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • #76
    i opened up a ticket and they replyed within 1 day. got stones for gem packs and 2 missing prophets. cant say stones are much worth but better then nothing

    Comment


    • #77
      Originally posted by TeinLaeda View Post
      i opened up a ticket and they replyed within 1 day. got stones for gem packs and 2 missing prophets. cant say stones are much worth but better then nothing
      i don't think we're talking about the same thing here

      Comment


      • #78
        Originally posted by Griffu View Post
        Thanks to the new interface, I am now completely unable to determine which cards I got from that failed promo. Therefore how can I keep them in my inventory for that hypothetical refund?

        It has now been nearly 10 days since that problem was declared, the very least you could do Aaron is tell us precisely how the refund will happen. Considering the time it tool and the difficulties due to storage space and the new interface, new cards should be provided and the level 1 cards we obtained should count as compensation, enabling us to feed them and clear them out of our inventory.
        i finally gave up trying to hold onto old promo cards as the new interface all are jumbled when i got new ones of same type. Just used them all and am waiting on fix or class action lawsuit for theft. 10 days is insane for something as easy as a query and compensation to those affected, hell the gems would be easiest for them. their other games they own they move fast and swift and refund items quickly and/or if server is down or big game problem give items away to community. Not sure how that didn't make it over to this game. Must be a different development house under Kabam company.

        Comment


        • #79
          i'm not giving up on that, i bought the packs only for having max cards that i could use for feed the others so please maxx my cards

          Comment


          • #80
            flames, i woke up today to find t1 maxed cards in my chest. check urs guys. think kabam went throught at last

            Comment


            • #81
              Originally posted by TeinLaeda View Post
              flames, i woke up today to find t1 maxed cards in my chest. check urs guys. think kabam went throught at last
              I saw the 1t max level card.but,while i pick them out of the box,the eorror came and i can not login in the game any more!!!!

              Comment


              • #82
                Cant use "Party" and "Upgrade" .... Critical Error ... got my Max Level 1 cards ... now I cant do anything in this game ... rly great

                Comment


                • #83
                  Originally posted by xenocyde View Post
                  I am very happy I missed this promotion, it smelt fishy to me from the beginning...

                  If I would of purchased it, I would be raising hellfire on them now...

                  Of all the online games and forum communities I've been with, I have yet to see another community manager of such selective and unresponsive character as Aaron. (take it as you will mate, since this game makes Kabam so much revenue from so many players, surely your company can provide an additional community manager, at least to help you)...

                  On side note don't expect much from them, Aaron doesn't like to respond to real issues, but would rather post number game threads...

                  Still waiting for a reply to my legitimate postings on suspicion of hackers/botting on Arthur-41, among many other things from other players.

                  I think Aaron is doing his best. He is alone in handling all communication between the customers and the tech and devs.

                  Aside from that, completely agreed. Its a mess, its a joke that Kabam hasn't hired someone to assist Aaron.
                  The thing about botters/hackers, nothing will be done champ, as even cheaters create revenue.
                  This whole thing is built around making money on temporary things as i see it. It clearly shows by them adding new content, but never fixing the bugs that emerge with every new update. When has a problem not resulted in either NOTHING or Aaron manually compensating players for the tech teams mistakes? That is the only two results i have ever seen. So basically, all the tech team is doing is creating new content (cash cows).

                  Search around on the internet for Kabam, formerly Watercooler Inc. First thing they ever did was to involve themselves in a betting site. (Clearly where they got the "chance to get" idea) and learned to never guarantee anything as they most likely would be in court every single day for the way they handle busines. What Kabam does is decide new moves based on "revenue divided by playerbase". Happened with Imperium Galatic War. They have a huge history of buying companies, milking their creations and then slowly the games begin to die out as people realize whats going on. These things are facts. Anybody that denies them, clearly works for Kabam or is related to somebody that does, or gets paid to present counterfacts in order to protect the reputation. We have seen several companies do this through the years, and Kabam is clearly not morally raised above such methods either.

                  I enjoy Heroes of Camelot as a complete f2p player, so i have nothing to be mad about. But as i enjoy this game and would like to see it live a little longer, i am concerned for the way things are going. Nice new flow of content, but nothing ever gets fixed as i said, unless its Aaron (Who already has a primary job of being a forum manager) manually compensating things to the specific players.

                  Siege was a complete fail, we were suppose to have received an in-game message that this round was a test and the rewards wouldnt be worth our mana. That failed, incompetent tech. We were suppose to have a pvp leaderboard from the start. That failed, incompetent tech. - The thing about only being able to occupy and upgrade defenses on one castle per guild, i think its working intended, so one guild cant create a monopol and guilds within the same alliances are forced to communicate, i like it. - I suggest the people working in the shadows leave the new content for a while and try to fix some of the things that are wrong within the game already.

                  Those being:

                  Wrong description on certain cards.

                  Party bonuses not working as described.

                  Arena guardian loops. GAME DEVASTATING - Ruins the whole purpose of arena. I can make a guardian loop appear on will, takes an average of 4 hours to create. Doesnt go away as long as you refresh one time per 59 minutes. This is not fair to the top players that has spent money on this game and are suppose to be the top of the arena. - They still are, as i am not the type to use the phuck outta exploits when i find them.

                  Arena deck switching. - Sometimes getting to fight peoples farm decks and people using the same principle fight their way to a good placement in restricted arenas (Druid/camelot/star) and then putting on their main none-restricted deck to block others from progressing. As restricted decks are never as strong as unrestricted decks. Specially not in star limit arenas. GAME DEVASTATING for the people that are not the first to get to top 10 or wherever the top rank reward is placed.

                  Balzathor event redraw - The guy that receieved 8 Balzathors, was a guy that had never fought a single fight in the arena required to gather those lottery tickets per 100 might. - The unfairness is lingering.

                  Overall. Message to devs. Hire some more people if you want to keep this game alive. If you do not hire some more people. We must take it as a sign of that you are going for the "make as much money as possible and then shut it down, then we make a new game under a different company name"

                  I can almost smell the ashes.

                  Comment


                  • #84
                    +1 Darwinism.

                    Comment


                    • #85
                      I really hope you will reward us somehow Aron. I like how the game is evolving and the new rewards, many, many good things.... but I gotta say im afraid this will upset alot of players. Ive never seen players so unhappy, after they heard that there will be small rewards for the castle siege, many of those talking about quiting if this will come true. We also spend many millions of gold, which was until now almost useless. People also where spending alot of money on those pots to continue.

                      Comment


                      • #86
                        +1 Darwinism, totally agreed!!!

                        Next step is to Kabam, listen to your post .

                        Comment

                        Working...
                        X