Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Missing Golden arses

  • Filter
  • Time
  • Show
Clear All
new posts

  • Missing Golden arses

    Help me, Aaron
    I lost my 2 golden arses bc of automatic sold,please give them back to me
    Btw, i wrong evol a t2 gravebane bc 1 of t1 is lv 51,plz fix it to lv 50 and give me perfect t2 gravebane.
    Thank u very much.

  • #2
    I same. I miss 4 golden arses from my box, Please give golden back to me
    thank u very much



    • #3
      I lost my Donkey and Mule in treasury but I don't know how many. Please give them back to me if you can.
      Thank u very much.



      • #4

        I do not know what are the chances of you getting back your mules and ****. You can see it easily from the email conversation between me and kabam for a ticket that I have logged for my missing golden arses as well.

        Name: Tenjho Tengha
        Realm: Bedivere -13
        Hi Damien,

        From the forum, it seems that a lot of players are facing the same issue of missing donkey, mule, **** and turkey when they kept them in their treasury for a prolonged period of time. 

        When the cards goes missing, it seemed like there is no way to trace the missing cards by kabam. It is causing a lot of distress to players who paid for mana pots and got those cards from raid and paid and got then from  mini games. 

        Maybe kabam should try to allocate some donkeys or golden **** in your own treasury to monitor if they do disappear after a period of time and whether they are traceable. It is likely that you are not able to trace the missing cards as well.

        Frankly speaking, I am sick and tired of logging ticket about missing cards and getting answer that there are no record of my cards missing. It makes it seem like I am a big fat liar who needs some pitiful summon stones or enchancement card which I can get from daily arena and raid fairly easily as compared to logging ticket for bugs and getting nil answer for an issue that has been affecting many players for months without a solution.

        I hope kabam will look into the matter seriously. A bug can be easily identified and resolved is a trival matter but a bug that is affecting the game and not being able to trace the problem that it has caused, is a serious issue that may kill the game and players' confidence.

        Sent from Samsung Mobile

        -------- Original message --------

        From: Kabam Support

        Date:05/05/2014 1:28 AM(GMT+08:00)

        To: tenjho tengha

        Subject: bug - golden **** went missing (not due to auto sold) -02293387 [ ref:_00D301HgIt._500a0ik4FD:ref ]

        Good Afternoon,

        Thank you for writing in, tenjhotengha. I hope that you are doing well today. 


        For the prolonged delay in our response I have allocate some Summon Stones into your Inventory. You can find these in your currently available amount instead of your Treasury. 


        I have had a chance to examine your treasury and your deck and I'm afraid I have not been able to verify that there are any  missing cards at this time. Due to the rarity of this Golden **** card we will be unable to provide you a replacement without that verification. I apologize for the inconvenience.


        We certainly understand how disappointing it can be to not receive the desired item from a chance box,we play the game as well and are held to the same chance off getting these highly desired items.  


        There are several factors in-game that simply come down to chance. The chances are rather low, but not low enough to never be able to obtain it. We do want players to win them, but at the same time we do not want to trivialize the value of the prize.


        We believe that the current chance to obtain it strikes a nice balance between those two. The integrity of this system is paramount to the balance of the game, and therefore we are unable to intervene with the outcome.


        In many ways, our game is directly impacted by the thoughts and suggestions of our players. I will relay your message to our Game Team.


        I hope this clears up everything for you but if not, please let me know so I can keep at it.


        If you have any other questions regarding this issue, please don't hesitate to let me know! I'm always happy to  help!


        Any new/other issues should be submit a new ticket for tracking purposes and for speed of service.


        Thank you for playing Heroes of Camelot!

        Heroes of Camelot Support