Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Characters from realms gone

  • Filter
  • Time
  • Show
Clear All
new posts

  • Characters from realms gone

    I was playing a few characters on different realms (Burningday, Bloodyfyre, Kruse, and Kruznburn). Now these characters are all gone and the realms aren't showing. Please help. Thanks.

  • #2
    My character Neguim from Galahad- 45 have the same problem


    • #3
      i had too on Bors-26 and i dont know whyyyyyyyyy there was my high account i spend many hours playing there and its gone i dont understand


      • #4
        Same here also Bors-26. Switched to Bedivere-13 to check out the new cities when i tryed to get back to Bors-26 my Account was gone...........
        My character is 47-Ronin and i'm in one of the top guild's Heaven. I've spend a lot of time and money on this PLZ HELP!!!!!!!!!!!!!!!!!!!!


        • #5
          Alot of peoples accounts are missing I am pretty sure they are noticing and getthing things figured out fast. But cause of so many people including myself thats missing account it could take 1-3 days crossing fingers its fixed today.


          • #6
            Yes Link1988 took 3 days last time this happend (3rd March) - hopefully fixed quicker this time. Think it is important to get people to raise a proper support ticket detailing Realm/Server and user Name - rather than rely on the Forum. - Will flag to support that they have an issue. -


            • #7
              Yeah I already sent a ticket in and I hope they fix it today cause my guild is raiding and plus it will put me behind a race with my friend for clearing the new citys first lol


              • #8
                Originally posted by Burningday View Post
                I was playing a few characters on different realms (Burningday, Bloodyfyre, Kruse, and Kruznburn). Now these characters are all gone and the realms aren't showing. Please help. Thanks.
                The same to me....


                • #9
                  Originally posted by Noob_5MDFT55 View Post
                  The same to me in real morgana for italy....


                  • #10
                    Anyone get any luck getting characters back yet?


                    • #11
                      The same to me in kingdom gawain-9 ID BlackNightmare


                      • #12
                        Kay-44 Sasael...

                        Someone can tell me how to fill a bug report ticket?, I searched but don't find the option on the app.

                        And I guess kabam will continue our daily reward streak (I don't want to lose my streak and the at this moment almost 2 days of rewards), and give us some compensation for the troubles, what do you think?


                        • #13
                          Lost characters in a couple of other realms, but I don't remember the realm numbers!!
                          Untapped Reviews


                          • #14
                            no luck yet. ive submitted a ticket. actually the day of the update. i was in percival 27 where im the guild leader of guild serenity and my user name there was tyroon2003. luckily i have some members i email through yahoo and they say my character is still there, just says im not logged in. so rest assured that if you are having the same issues as me, where it doesnt show your character name next to the realm, then your account is most likely still there. i was worried a lot at first because i spent a lot of money on mine too. if they dont fix it, well....lets just say it would be in their best intrest to fix this issue


                            • #15
                              haha, i just tried the support page to see if there is anything on there about this, and get this...the support server is down for maintenance. this is rich! lol