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Donkey cards disappeared from treasury

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  • Donkey cards disappeared from treasury

    Hello Aaron,

    Unfortunately, I have to report an issue I considered fixed:
    Yesterday first two, then a short while later another two of my donkey cards simply disappeared from my treasury.
    It was two grey donkeys (i.e. level+1) and two brown mules (level+2).

    If I'm not mistaken they disappeared in the order I acquired them, i.e. the oldest ones first.
    It's almost as if they have an expiration date...

    I had been saving up donkeys from guild raids for a long time to use them when my Ben-Nu reached the higher levels of T4.
    Now, I panicked and used the rest of them (a golden **** and another two pairs of grey/browns) prematurely before they all disappear. This SUCKS.

    Please restore the lost cards (I'm on Arthur-1 and my player's name is jhaelen) and fix that bug already - it's as old as the game, for heaven's sake!

  • #2

    Since sending PMs to Aaron and writing this message in the Forum, I've also created two support tickets using the in-game help.
    Is it normal that I don't get any kind of reply?!

    Is anybody actually looking at these tickets?
    When can I expect a reply (or even better my lost cards back)???


    • #3
      *bump* still zero reaction or response from anyone.


      • #4
        Same problem here. Donkey's disappeared from tresury.
        Please give them back


        • #5
          Same. I lost 9 mules and arses equaling 19 levels from my treasury yesterday morning. Particularly frustrating as I was just starting to work on my T4 Treehound. Sent a ticket and still no response even that my ticket was received. Please reply.
          Donovan - Bors26


          • #6
            Originally posted by Donovan_DDD View Post
            Same. I lost 9 mules and arses equaling 19 levels from my treasury yesterday morning. Particularly frustrating as I was just starting to work on my T4 Treehound. Sent a ticket and still no response even that my ticket was received. Please reply.
            Donovan - Bors26
            Lost over 20 levels of mules the other day. No response to my ticket either.
            Dober - Bors26


            • #7
              Three weeks later: no response, no reaction, nothing!

              I'll create the umpteenth ticket today - I won't give up unitl I get compensation.

              Latest case #: 02265795


              • #8


                • #9

                  I am having the same issue and see the reply from kabam support for my case in my next reply.


                  • #10
                    Reply from kabam support on missing golden arses

                    Name: Tenjho Tengha
                    Realm: Bedivere -13
                    Hi Damien,

                    From the forum, it seems that a lot of players are facing the same issue of missing donkey, mule, **** and turkey when they kept them in their treasury for a prolonged period of time. 

                    When the cards goes missing, it seemed like there is no way to trace the missing cards by kabam. It is causing a lot of distress to players who paid for mana pots and got those cards from raid and paid and got then from  mini games. 

                    Maybe kabam should try to allocate some donkeys or golden **** in your own treasury to monitor if they do disappear after a period of time and whether they are traceable. It is likely that you are not able to trace the missing cards as well.

                    Frankly speaking, I am sick and tired of logging ticket about missing cards and getting answer that there are no record of my cards missing. It makes it seem like I am a big fat liar who needs some pitiful summon stones or enchancement card which I can get from daily arena and raid fairly easily as compared to logging ticket for bugs and getting nil answer for an issue that has been affecting many players for months without a solution.

                    I hope kabam will look into the matter seriously. A bug can be easily identified and resolved is a trival matter but a bug that is affecting the game and not being able to trace the problem that it has caused, is a serious issue that may kill the game and players' confidence.

                    Sent from Samsung Mobile

                    -------- Original message --------

                    From: Kabam Support

                    Date:05/05/2014 1:28 AM(GMT+08:00)

                    To: tenjho tengha

                    Subject: bug - golden **** went missing (not due to auto sold) -02293387 [ ref:_00D301HgIt._500a0ik4FD:ref ]

                    Good Afternoon,

                    Thank you for writing in, tenjhotengha. I hope that you are doing well today. 


                    For the prolonged delay in our response I have allocate some Summon Stones into your Inventory. You can find these in your currently available amount instead of your Treasury. 


                    I have had a chance to examine your treasury and your deck and I'm afraid I have not been able to verify that there are any  missing cards at this time. Due to the rarity of this Golden **** card we will be unable to provide you a replacement without that verification. I apologize for the inconvenience.


                    We certainly understand how disappointing it can be to not receive the desired item from a chance box,we play the game as well and are held to the same chance off getting these highly desired items.  


                    There are several factors in-game that simply come down to chance. The chances are rather low, but not low enough to never be able to obtain it. We do want players to win them, but at the same time we do not want to trivialize the value of the prize.


                    We believe that the current chance to obtain it strikes a nice balance between those two. The integrity of this system is paramount to the balance of the game, and therefore we are unable to intervene with the outcome.


                    In many ways, our game is directly impacted by the thoughts and suggestions of our players. I will relay your message to our Game Team.


                    I hope this clears up everything for you but if not, please let me know so I can keep at it.


                    If you have any other questions regarding this issue, please don't hesitate to let me know! I'm always happy to  help!


                    Any new/other issues should be submit a new ticket for tracking purposes and for speed of service.


                    Thank you for playing Heroes of Camelot!

                    Heroes of Camelot Support



                    • #11
                      Wow, that's really rich!

                      So, they cannot trace their bugs and start to accuse the players reporting the bugs that they're trying to scrounge cards from them?

                      Icidentally, I received 5 golden arses as a 'gift from the developers' in the meantime. Unless everyone got these, I suppose they're meant as a compensation for the long wait without any replies.