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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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If you deleted game and reinstalled please post your info here

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  • If you deleted game and reinstalled please post your info here

    Edit by Aaron: If you uninstalled the app, please fill out this form: https://www.surveymonkey.com/s/Heroe...countRetrieval


    FOR THOSE THAT DELETED YOUR APP AND REINSTALLED IT PLEASE POST HERE (KABAM HERE IS YOUR NEXT PROBLEM TO AFTER THE LOG IN ISSUE)

    Please leave your sever name and any other info that might help kabam fix the next major issue with there update

    oh second note if your issue is the log in issue please use the other post this is for only the one who deleted the app and reinstalled it

  • #2
    I reinstalled the app on my telephone after the login problems, in game name is: Nova, Server: Percival 27.
    This is the second day i cant play and im missing out a lot of rewards, so please fix it asap. e-mail:[email protected]
    I can login afgain! thanks for that. Please consider that i lost some rewards from arena and raid, it would be nice if you could compensate that, as a paying costumer

    Comment


    • #3
      Originally posted by Lord_Ivanhoe View Post
      FOR THOSE THAT DELETED YOUR APP AND REINSTALLED IT PLEASE POST HERE (KABAM HERE IS YOUR NEXT PROBLEM TO AFTER THE LOG IN ISSUE)

      Please leave your sever name and any other info that might help kabam fix the next major issue with there update

      oh second note if your issue is the log in issue please use the other post this is for only the one who deleted the app and reinstalled it
      Login kabam: [email protected]
      nick in game: china
      Server: lancelot-22

      Comment


      • #4
        kabam id: [email protected]
        ingame name: mcwilliam
        server: bors 26

        Comment


        • #5
          kabam ID: [email protected]
          ingame name: NoFear
          server: Gawain-29

          Comment


          • #6
            Kabam id [email protected] in game name: Moscow server: guinevre-35 thanks

            Comment


            • #7
              kabam id [email protected]
              in game name: MightyA
              Server: Galahad-25

              Comment


              • #8
                I deleted the game. Erased all data. Made everything to get it working.. Now the game is solved. I can now play. But i want arena rewards. I us playing them to get to the top. And even had used 1 bonus. Waiting for your reply Aaron.

                Comment


                • #9
                  Hey folks,

                  Thanks for starting this thread. If you already had your account bound to a Kabam ID, then you should be good to go. If you did not, then we will need to handle your accounts case-by-case. I'll compile this list and send it to the devs so they can restore your accounts.

                  Please post your username, realm and email address here: https://www.surveymonkey.com/s/Heroe...countRetrieval
                  Aaron

                  Comment


                  • #10
                    Eu reinstalei o app no meu telefone depois dos problemas de login, meu nome no jogo é: AlemaoCVRJ , Servidor:. Pellinore33 (Br. Português)
                    não consigo logar segue e-mail: [email protected] Obrigado por isso. Por favor o mais rapido possivel!!!
                    Check live cam girls link here..

                    Comment


                    • #11
                      I reinstalled the app on my phone after the login problems, my name in game is: AlemaoCVRJ, Server:. Pellinore33 (Br. Portuguese)
                      can not login following email: [email protected] Thanks for that. Please as fast as possible!
                      Check live cam girls link here..

                      Comment


                      • #12
                        kabam ?d:[email protected]
                        nick :Candy
                        server:Pervical-7

                        ? have @fatal.eror. how fixd it ?help me plss

                        Comment


                        • #13
                          Kabam id : [email protected] HHad deleted and reinstalled the game but thanks to google+ I can access my realm witbout any problems. Thought I wud lose my merlin dragon for logins but thanks aaron. But still I should be compensated as I was playing an arena and as a paying customer. Pretty please. ...

                          Comment


                          • #14
                            lost one week 9-15march

                            i miss my account and idont know what i can do.
                            This sunday i miss my account, this mondey i enter in surveymonkey but i cant enter in my accont.
                            I send email to your support page but they dont help me.
                            Im pakus in galahad-5 email [email protected]. My team sais that my account stills in galahad 5 with my user name pakus please help me.
                            I have benn playing this game about 5 moths and i paid for cards and promotions many times with itunes and now i have nothing.
                            Im very nervous because i have no response of your kabam support, please i need to know what else can i do to restaure my account.
                            I know that is a general problem of the new game versión but the kabam support team dont help me.
                            Thanks.

                            Comment


                            • #15
                              Browser: Google; Operating System: Android

                              Describe the issue in detail:
                              When I updated the game it froze so I uninstalled and re-installed. When I returned the game, all my work/cities were gone. Must I start all over? Is there a place where I can find my "stuff? Is there a log-in process?

                              Realm: Hobbit: Kingdom of 3rd Age
                              Player Name: Wayne Garland / Enoch [email protected]

                              Comment

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