Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Fatal Error 101! Cannot login game

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Fatal Error 101! Cannot login game

    Dear Kabam,

    I logged in this morning March 10th 2014, 7:30 (GMT+9) to update HoC 2.1

    This afternoon I decided to buy gems to buy the reset stats item, so at 11:00 (GMT+8) I click to buy 3500 gems-Arabel, insert my itunes password, confirm buy, and BOOM! Fatal Error 101.

    I press ok and the game reseted, and until now whenever the loading screen appears 65%, I recieved the 101 fatal Error window.

    Nick: Barry Prima
    Guild: Garuda
    Server: Arthur-1

    I think this is the same problem with my guild mate nick "kanjeng" & another player nick "Mikaela"


    Regards,
    Wanda

  • #2
    Hello again Kabam/Aaron,

    I still cannot login my Account, and even worse Itunes already debet my credit card.

    Order ID: MHQ4G6GD9D
    Receipt Date: 09/03/14 (my timezone is a day after itunes i guess)

    Can you check it please? The loading at startscreen always stops at 65% + Fatal Error 101.
    This could happen to anybody, like what I said before,, my guildmate "kanjeng" & a guy named "mikaela" also had this problem and cannot login for the last 3 months!

    All of them and I am a paying player, we donate u guys money from half way around the world.
    I cannot accept ur last answer for them, I have tried on multiple devices (my iphone, my brothers android, even my guildmates device) and all of them cannot login my account.

    Regards,
    Wanda

    Comment


    • #3
      Bump! Bump! For justice!

      Comment


      • #4
        Sorry to inform you that one of our guild members quit because of this error. Kabam did nothing to help him.

        Comment


        • #5
          on what device are you logging in?

          if its android then below may rectify it


          goto application manager and locate heroes of camelot
          force stop the game
          clear the cache memory only
          if you have an additional memory card available with atleast 100mb free space then move the game over to sd card
          then move back to the device memory
          exit manager

          check your wifi settings i personally would goto flight mode then reactivate wifi
          restart game

          Hope this helps as its what i do when i get code 101/102/103

          Regards,

          TGB

          Comment


          • #6
            Thanks Noobsaurus & TGB for ur reply...
            Im running on Ipad Mini, bought from an official Apple store + my local country's itunes + always update the MacOS.
            And unfortunately dont have any experience on IT troubleshooting, so I dont understand

            Im fully aware of some players that have the same problem as mine & quit because theres no solution from KABAM.
            I only hope that Im the last player that got this problem.. Good Luck & pray not to get infected by me

            Comment

            Working...
            X