Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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  • #91
    I did reinstall the app
    now all is lost??
    login dimdim
    server Tristan8


    • #92
      I too uninstalled as I would imagine many did as we were left with no information all day my username is umlaut and my world belvidiere 13. I will be looking for a full refund of all monies spent if this matter cannot be resolved


      • #93
        Originally posted by Lord Uziel View Post
        I changed realm from merlin to morgana (italian servers) and entered the new realm as a guest. Then I went to the settings to login with my kabam id. The password was correct and the game asked me to perform a restart. During the restart in the loading screen a window asked me to re-enter my id and pswd to sync. Although everthing was correct the window continues to appear and I'm stacked in the loading screen.
        Here The Same

        Realm: Merlin-3
        Game Nick Name: ¥bros¥Sir Joseph
        Kabam Id: [email protected]


        • #94
          I had already uninstalled with the same problem
          name: china
          server: lancelot-22


          • #95
            my account is solved now.

            @ kabam
            please dont launch an update on weekend.


            • #96
              My account is solved too. I now can enter the game. But i want last arena rewards. I was playing them e because of your bug i couldnt finished thoes. Please give us the rewards. Its the only thing that you can do to solve this mistake. I spended a lot of money for 0 drop cards with 5 or 6 stars. The best way is to get them in arenas. And with this mistake i couldnt get them. I am wainting for your response. Sorry for the english. I am portuguese.


              • #97
                Yes, everything is ok now.
                You must retype your kabamid, then you can choose your old account (via profile) in the line of the old (full) server...

                Thank you kabam!


                • #98

                  This issue should now be resolved. You may login and access your accounts by entering your Kabam ID, game center ID, or Facebook ID.

                  To those who uninstalled: please, enter your username, realm and your KabamID here:



                  • #99
                    All the lost out on stuff

                    Are we goin to be compensated for this not being able to login .... i had 18 hours left on a streak and was planning on participating in arena when i got locked out. would be nice if i could at least get my streak back that i paid gems for to begin with. If we get compensated at all i play on grifflet-18 name is pooholes.


                    • Dear aaron, i lost everything! It now al started over when logged in. Please help! Im scared i lost all those hours en euro's!
                      Used to be in bedivere-13, now in percival-27