Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Treasury emptied

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • #46
    Emak: It hasn't been two weeks, it's been one. I'll send an email to the devs. I also just saw your ID on a list that support sent to the devs.

    Indifferente: this is the wrong thread for that discussion.

    Comment


    • #47
      Hey Aaron,

      Yup 1 week i miss calculated, but it feels like 2 weeks lol.

      Take Care

      Comment


      • #48
        Can anyone post here, if he gets his missing cards? Even if it will take time, they must start at any server and someone gets his cards first and can post here that it was successful.

        Aaron, can you give us information about the progress? I think nothing had happened since the 2014/02/28, because I got 5 summon stones as present of the developers. This must be a joke when I compare these 5 Stones with my 80 5* and 4* cards I miss.

        Comment


        • #49
          I got my answer today they can't seem to find the 70+ cards that vanished from my treasury. And I had gave them a list of the cards.

          Those are not 2* cards there is a lot of 4* 5* 6* and even 1 raid boss card.

          This is very bad customer service.

          I don't care about the 30 stones they giving me it does not come close to what I lost.

          Here is what I lost :

          Fire Elemental x1
          Gryphon x1
          Archmage x3
          Giant Eagle x4
          Giant Boar x4
          Blood Briar x4
          Doomweaver x7
          PsychoButterfly x2
          Dire Bear x4
          Thorn Witch x4
          Ember Druid x4
          Duelist x1
          Elder Shaman x2
          Ysbadden x3
          Ice Mage x3
          Arabel The True x2
          Nathra Verdaine x1
          Celestial Lion x4
          Ranger x3
          Rhiannon Fair x1
          Beastmaster x1
          Huscarl x1
          Bourgard x1
          Stormcaller x1
          Stone Acient x1
          Angela x1

          Comment


          • #50
            UP

            My cards are always missing ... That's start to be long ...

            Gortoth
            Lancelot-2

            Comment


            • #51
              Hey Aaron.
              2 weeks passed, this is a bug game but nothing come back to me and no one support.
              With a dissapointment.
              The Server: Arthur-1
              Ingamenick: bachle

              Comment


              • #52
                Hey Gortoth and EmaK and LNHB,

                Will ask the devs about your accounts.

                Comment


                • #53
                  Hey Aaron!
                  I just receive my cards.
                  Thanks for your support.

                  Comment


                  • #54
                    Hi Aaron,

                    I'm still waiting ! Now I consider that's it's not possible anymore ...

                    If I don't have my treasure back up saturday morning I stop this game.

                    Comment


                    • #55
                      i lost 15-20 mules/donkeys last week,other 4*/3* cards remained in treasury,i wonder will i ever get those mules/donkeys back and do i have to worry about losing treasury cards in the future?
                      Griflet-18
                      okorelijebac

                      Comment


                      • #56
                        Originally posted by Aaron_Kabam View Post
                        Hey Gortoth and EmaK and LNHB,

                        Will ask the devs about your accounts.
                        Hi Aaron,

                        Could you please ask about my account too?

                        I had two sun mages and a Ranger and some others missing. I think they disappeared when I tried to collect them from my treasury and the game disconnect.

                        let me know,

                        ign: playerpenus
                        server: Ector - 36

                        Comment


                        • #57
                          Missing Cliric T4 Max form 5 cards.

                          Server: ???????-8
                          Name: ???? ?????.

                          Comment


                          • #58
                            Hello Aaron,

                            I've been patient could you please look into two things for me please?

                            I purchased a 7000 gem set during the 30% promo but I am yet to receive anything. Could you look into this?

                            I am missing a bunch of cards including 2 Sun mage and 1 Huntress. Could you please investigate? I do not know why they are not in my treasury or inbox.

                            Cheers,

                            let me know,

                            ign: playerpenus
                            server: Ector - 36

                            I have been waiting a week. Support were not that communicative.

                            Comment


                            • #59
                              Hit there,

                              after the last raid yesterday i got a lot of cards and had a total of 50 cards in my treasury.
                              Today i checked again and now i got only 47. can sameone pls check this???

                              freeman2k
                              kay-4

                              Comment


                              • #60
                                Were any of these items returned? What was the outcome of your tickets?

                                Comment

                                Working...
                                X