Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

arena still charge me gem even when my refresh time is 0

Collapse
X
Collapse
 
  • Page of 3
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 3 template Next
  • #1

    arena still charge me gem even when my refresh time is 0

    Why is arena still charge me gems to refresh even i waited until the clock goes to 0?! and the worst thing is, it doesn't happen all the time. so far it's 3 charges out of ~100 refreshes? but that 3 charges already cost me 150 gems. please look into it aaron.
    Tags: None
  • #2
    Case # 01953822 btw

    Comment

    • #3
      Originally posted by safari001 View Post
      Why is arena still charge me gems to refresh even i waited until the clock goes to 0?! and the worst thing is, it doesn't happen all the time. so far it's 3 charges out of ~100 refreshes? but that 3 charges already cost me 150 gems. please look into it aaron.
      same for me yesterday... 42 gems gone

      Comment

      • #4
        The bug has always been there, even before they raised the gem price. It happens very rarely, but it does happen. Please fix this!!
        I lost 108 gems like this...

        Comment

        • #5
          i know this bug always exist. but before is only 1 gem. so i was like whatever, too much trouble to go through the game support. but now it basically eats away 300+ gem in 1 day. i rather buy a streak bonus instead

          Comment

          • #6
            Will you all please leave your usernames and realms? I will send your account info to the engineers to investigate the issue, as we cannot reproduce this ourselves.

            Comment

            • #7
              Originally posted by Aaron_Kabam View Post
              Will you all please leave your usernames and realms? I will send your account info to the engineers to investigate the issue, as we cannot reproduce this ourselves.
              Server: Gaiwan-9
              name: Darth Tyranus
              Lost 65 gems

              Comment

              • #8
                I post for my brother who does not speak English

                Login : omnislash
                Server : bors-6
                99 x 2 = 198 gems lost

                Thanks

                Comment

                • #9


                  Dear Ones,

                  Please kindly bring back my 5 gems that you stole from me at Arena I will sue you I will report to Police

                  my username : william andrew

                  Kisses muah muah

                  Thank you

                  William Andrew

                  Comment

                  • #10
                    Name <Tion>
                    Realm Merlin-3

                    Please check why customer service doesn't work too

                    Comment

                    • #11
                      Originally posted by Tion84 View Post
                      Name <Tion>
                      Realm Merlin-3

                      Please check why customer service doesn't work too
                      received back the gems thanks

                      i used them immediately for a streak bonus, i'm not sure if the bug itself hss been fixed, Aaron please can you confirm?

                      thx

                      Comment

                      • #12
                        Hi Aaron,

                        It looks like I also had this problem, it happened once last week for 42 gems, and yesterday for 38 gems ... that's a total of 80 gems.
                        And for sure I didn't refresh intentionnaly with gems !
                        Being a bit disapointed I used most of the remaining gems to buy a streak bonus and not lose them in fantom refreshes !!
                        (and also did a real gem refresh of 5 gems just to test the system as I was a bit confused lol)

                        By the way I'm quite sure it happened due to connection problems when you lose the connection just after having clicked the refresh button, the game then reconnects and I suspect that the game resends the last action which was a free refresh, but when resent (as the game doesn't take into account the free refresh because of the connection issue) becomes a paid one !
                        Having a lot connection issues, you may investigate this

                        Do I have to make a support ticket for the gems ? (IG : Stève le pourfendeur // realm : Lancelot-2)

                        Thanks by advance Aaron !

                        Comment

                        • #13
                          It happened once with me as well, and 65 gems gone... :S

                          Name: LeDemiurge
                          Realm: Mordred-20

                          Comment

                          • #14
                            Originally posted by Tion84 View Post
                            i'm not sure if the bug itself hss been fixed, Aaron please can you confirm?

                            thx
                            I can't reproduce it, no matter what device or account I use (I have 4 devices and ~20 accounts). But, we are still getting some reports, as seen in this thread. So it seems as if it persists.

                            Comment

                            • #15
                              this is the situation in which i notice this might happen

                              first you must have the refresh window pops out (the countdown), then wait until it hits 0, and once in a blue moon you will get charge for refreshing even it turns into 0. seems like there's some miscommunication happening between the in-game counter to the server. hope it helps.

                              Comment

                              Previous 1 2 3 template Next
                              Working...
                              X