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arena still charge me gem even when my refresh time is 0

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  • #16
    alternatively, to prevent this, just close the refresh pop out window and hit refresh again (sometimes u ahve to exit the arena and re-enter as the window would keep popping out even it hits 0 ) this way i never get charged. that's just my observation btw.

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    • #17
      actually i lied. that just cost me gems. arghh have to fill out a bug report again

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      • #18
        The probability is very low, maybe 2 times out of 100, but it DOES take gems without any message pooping up even though the refresh timer is up.
        It happened to me like 10 times, even before they raised the refresh costs. There is no way to reproduce it 100%, you just have to try for a loooong time.

        The only way to prevent this is simply by not having any gems in your account so the system cannot charge you no matter what.

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        • #19
          Originally posted by Super Noobyyy View Post
          you just have to try for a loooong time.
          Booooooooo

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          • #20
            Originally posted by Aaron_Kabam View Post
            Booooooooo
            Yesterday happened again, 2 times, lost more 25 each time.

            And i saw another problem, a little times, the counter of refresh don't go to 0, only if you leave the window opened, if you close the counter of refresh stop.

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            • #21
              It's been 2 days since I filed the support ticket when gems were used for refreshed. I end up having to buy more gems cause I was short for streak bonus item. How long can expect a resolutions??

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              • #22
                Not even sure they can fix this because they can't reproduce it... it's a sneaky bug that's been here for ages but it has gone unnoticed until they increased the costs, making it more obvious.
                Revert back to the old cost and you won't hear anyone complain anymore(because most users won't notice/think they refreshed themselves.

                I update the info about the gem lost which is increasing by the day:

                Case : 01981200
                Login : Omnislash
                Server : Bors 6
                Gems : 84 + 99 + 108 + 108 = 399 gems lost in total.

                Thanks,
                SN

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                • #23
                  Hi Aaron,

                  Server: Gawain-9
                  Player Name: wh1pz
                  Case: 01961643
                  Gems: 32
                  Device: Samsung Galaxy S3 I9300 - Jelly Bean 4.1.2

                  Can you give me a hand? Thanks!

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                  • #24
                    Originally posted by Aaron_Kabam View Post
                    I can't reproduce it, no matter what device or account I use (I have 4 devices and ~20 accounts). But, we are still getting some reports, as seen in this thread. So it seems as if it persists.
                    It happen to me when i loss the connection after clicking "refresh". The system refresh it but not my screen.
                    After pressing "refresh" and loosing the connection after that, make the "connection lost" message's appear; if u press "ok" to refresh the page, the system wont refresh the page only, but also your enemy (using gem).
                    I notify that coz if u dont have enough gem to refresh, the message "u dont have enough gem for refresh" appear right after the "coonection lost" mesage, and if u want to be able to play again u need to leave the arena and join back in. After doing that u'll see the refresh complete.

                    Hope its clear T.T and sorry for my poor english

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                    • #25
                      Originally posted by FaRKo View Post
                      It happen to me when i loss the connection after clicking "refresh". The system refresh it but not my screen.
                      After pressing "refresh" and loosing the connection after that, make the "connection lost" message's appear; if u press "ok" to refresh the page, the system wont refresh the page only, but also your enemy (using gem).
                      I notify that coz if u dont have enough gem to refresh, the message "u dont have enough gem for refresh" appear right after the "coonection lost" mesage, and if u want to be able to play again u need to leave the arena and join back in. After doing that u'll see the refresh complete.

                      Hope its clear T.T and sorry for my poor english
                      This is the exact thing that I am noticing. It seems to happen when I lose connection while refreshing. Hit the refresh button, no refresh window will pop up, but gems will be spent. I lost 50 gems this way.

                      Username: eidolon
                      Server: Guinevere-15
                      Lost 50 Gems

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                      • #26
                        Holy crappppppppppp - more gems lost today and to make it worse, ticket sent 2-3 days ago about missing gems still not answered. Any plans to look into this matter Aaron? How are we suppose to keep gems without u guys keeping dipping into out pockets. I have to spend money to buy another streak cause the gems were taken in error. Hello?!?

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                        • #27
                          This is crazy. Had 127 left and it Just took third time. I'm at 9 gems left so I guess bright side is they can't take anymore. Do three set of gems taken

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                          • #28
                            I've lost over 50 gems two days ago
                            case: 01983906
                            server: Arthur-1
                            acc: ForgottenOne

                            and last night i've lost again !!! 65 gems this time !!!
                            Also I'm sure that i did lost some gems two days after that update but i don't know how many it was !
                            in all i believe i've lost around 150 gems !!!
                            Fix that problem plzz.

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                            • #29
                              LordKen
                              Realm 18
                              300 plus gems taken in at least 3 occurrences that I'm aware of (possibly more)

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                              • #30
                                Clearly not the brightest bunch. Got a response finally after a few days that they are going to accommodate 100 gems for the inconvenience which was less than the first set of gems I lost. Then I received a second email telling me that the request is a duplicate of first and closes my ticket. I have made it clear that I have at least 3 sets of gems missing from refreshing issues and giving me 100 gems for 300 plus gems isn't exactly doing me a favor.

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