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The free Shivers issue - feeling joked

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  • #46
    Really Aaron..
    Days are gone and nothing happened?
    I am still missing Guardians Angel or Shiver or whatever instead you would give us!
    I would really appreciate it if the persons who didn´t got Shiver or something different would get a Vambrael. I think if you can make him perfect evo 2 it would be equal to the one who got 2-4 Shiverhearts.

    greez

    Comment


    • #47
      Hello,

      i also have a problem with shivers, or not who knows.
      After several chats ingame, i know some people got two shivers during the event instead of an angel.
      A lot of players only got one.

      How will Kabam fix this proplem?
      Any Ideas?

      Thanks

      Comment


      • #48
        Originally posted by pechvogel View Post
        Really Aaron..
        Days are gone and nothing happened?
        I am still missing Guardians Angel or Shiver or whatever instead you would give us!
        I would really appreciate it if the persons who didn´t got Shiver or something different would get a Vambrael. I think if you can make him perfect evo 2 it would be equal to the one who got 2-4 Shiverhearts.

        greez
        As aforementioned, nobody received 4 Shiverhearts. And nobody will be receiving Vambrael.

        The plan is to make sure everybody who logged on for the log-in giveaway gets the same number of cards. In other words, those who only received one Shiverheart will be receiving a second one. As for those who received zero: we will examine your accounts, and if you were indeed online on 12/25, then you will receive two Shiverhearts.

        Comment


        • #49
          Originally posted by Aaron_Kabam View Post
          As aforementioned, nobody received 4 Shiverhearts. And nobody will be receiving Vambrael.

          The plan is to make sure everybody who logged on for the log-in giveaway gets the same number of cards. In other words, those who only received one Shiverheart will be receiving a second one. As for those who received zero: we will examine your accounts, and if you were indeed online on 12/25, then you will receive two Shiverhearts.
          These are great news, thank you.
          Do you have any idea when this will happen?

          Comment


          • #50
            Originally posted by Aaron_Kabam View Post
            As aforementioned, nobody received 4 Shiverhearts. And nobody will be receiving Vambrael.

            The plan is to make sure everybody who logged on for the log-in giveaway gets the same number of cards. In other words, those who only received one Shiverheart will be receiving a second one. As for those who received zero: we will examine your accounts, and if you were indeed online on 12/25, then you will receive two Shiverhearts.
            Nice, the best choice.

            Aaron, are you read my private message? (i know, you get 100+ mesagges for day.)

            And have any chance of the winter box with shiver comeback?

            Comment


            • #51
              Originally posted by Aaron_Kabam View Post
              As aforementioned, nobody received 4 Shiverhearts. And nobody will be receiving Vambrael.

              The plan is to make sure everybody who logged on for the log-in giveaway gets the same number of cards. In other words, those who only received one Shiverheart will be receiving a second one. As for those who received zero: we will examine your accounts, and if you were indeed online on 12/25, then you will receive two Shiverhearts.
              Really? ok

              Any ETA?

              Comment


              • #52
                Originally posted by Shirl86 View Post
                Really? ok

                Any ETA?
                Early next week, I believe. Our dev team was working hard to get V2 ready to go (stay tuned for more info on that soon). That is now complete, and so they can focus their full attention here.

                Comment


                • #53
                  Originally posted by Aaron_Kabam View Post
                  As aforementioned, nobody received 4 Shiverhearts. And nobody will be receiving Vambrael.

                  The plan is to make sure everybody who logged on for the log-in giveaway gets the same number of cards. In other words, those who only received one Shiverheart will be receiving a second one. As for those who received zero: we will examine your accounts, and if you were indeed online on 12/25, then you will receive two Shiverhearts.
                  I have a question. If you can examine accounts and check if people were online at certain dates, then can you not make the assumption who received EXTRA Shiverhearts? After all, that's when most of the initial Shiverhearts (25th) were handed out.

                  If you can determine who logged in on the Shiverheart log-in days, why can't you make the decision of REMOVING the Shiverhearts instead of ADDING extra? Maybe Im looking at this in a black and white shade, so I would appreciate an explanation please.

                  Comment


                  • #54
                    Originally posted by Aaron_Kabam View Post
                    As aforementioned, nobody received 4 Shiverhearts.
                    Okay, so nobody received 4 Shiverhearts. That means your team knows how many extra Shiverhearts people received.

                    So if these people got this many Shivers, and those people got this many Shivers, why cant you take away this many Shivers and take away that many Shivers? Ya feel me?

                    Comment


                    • #55
                      Originally posted by WoYLB View Post
                      I have a question. If you can examine accounts and check if people were online at certain dates, then can you not make the assumption who received EXTRA Shiverhearts? After all, that's when most of the initial Shiverhearts (25th) were handed out.

                      If you can determine who logged in on the Shiverheart log-in days, why can't you make the decision of REMOVING the Shiverhearts instead of ADDING extra? Maybe Im looking at this in a black and white shade, so I would appreciate an explanation please.
                      Originally posted by WoYLB View Post
                      Okay, so nobody received 4 Shiverhearts. That means your team knows how many extra Shiverhearts people received.

                      So if these people got this many Shivers, and those people got this many Shivers, why cant you take away this many Shivers and take away that many Shivers? Ya feel me?

                      We can make the distinction of who received extra items. However, it is our policy to not take away items once given. At this point, players have enhanced and evolved their Shiverhearts, and removing all of them would be both unfair and logistically unsound. This is also why we did not simply replace the Shiverheart with Guardian Angel once the issue was identified.

                      Comment


                      • #56
                        Originally posted by Aaron_Kabam View Post
                        We can make the distinction of who received extra items. However, it is our policy to not take away items once given. At this point, players have enhanced and evolved their Shiverhearts, and removing all of them would be both unfair and logistically unsound. This is also why we did not simply replace the Shiverheart with Guardian Angel once the issue was identified.
                        Is that really the reason? First of all I dont understand why its unfair to take away something that wasnt meant to be given out in the first place. Especially if its a card that literally decides the game. It has come down to whoever's Shiverheart procs, wins. I have lost numerous times to people who have 40k less HP than me all because their Shiverheart crippled my team over and over and over and over.

                        So in the spirit of game balance, your team is unfortunately bound to its policy of leaving alone items already given away. However all this sounds to me is your team unable to rectify mistakes. It sounds to me that it is easier to just hand out EVEN MORE Shiverhearts to people who didnt receive two. (Not that Shiverheart was meant to be handed out anyway)

                        In all likelihood, this direction you have chosen is more convenient for your team than to remove excess Shivers, hand out lost feeders, and restore original Shivers that were evolved and enhanced.

                        Comment


                        • #57
                          Originally posted by WoYLB View Post
                          Is that really the reason? First of all I dont understand why its unfair to take away something that wasnt meant to be given out in the first place. Especially if its a card that literally decides the game. It has come down to whoever's Shiverheart procs, wins. I have lost numerous times to people who have 40k less HP than me all because their Shiverheart crippled my team over and over and over and over.

                          So in the spirit of game balance, your team is unfortunately bound to its policy of leaving alone items already given away. However all this sounds to me is your team unable to rectify mistakes. It sounds to me that it is easier to just hand out EVEN MORE Shiverhearts to people who didnt receive two. (Not that Shiverheart was meant to be handed out anyway)

                          In all likelihood, this direction you have chosen is more convenient for your team than to remove excess Shivers, hand out lost feeders, and restore original Shivers that were evolved and enhanced.
                          Believe what you will.

                          Comment


                          • #58
                            Originally posted by WoYLB View Post
                            Is that really the reason? First of all I dont understand why its unfair to take away something that wasnt meant to be given out in the first place. Especially if its a card that literally decides the game. It has come down to whoever's Shiverheart procs, wins. I have lost numerous times to people who have 40k less HP than me all because their Shiverheart crippled my team over and over and over and over.

                            So in the spirit of game balance, your team is unfortunately bound to its policy of leaving alone items already given away. However all this sounds to me is your team unable to rectify mistakes. It sounds to me that it is easier to just hand out EVEN MORE Shiverhearts to people who didnt receive two. (Not that Shiverheart was meant to be handed out anyway)

                            In all likelihood, this direction you have chosen is more convenient for your team than to remove excess Shivers, hand out lost feeders, and restore original Shivers that were evolved and enhanced.
                            although i think taking away the free shiverheart would be the most 'fair' way to do it, i think this will only bring about even more problems.
                            for example, there are probably many people who spent a lot of $$ in the ice cave chest to get shiverheart, if they take away the 'free shiverheart', a lot of people will request for refund on the $$ they spent in ice cave (because the sole reason they spent is for shiverheart). also, as you said to restore lost feeders, there won't even be enough space to fit 1000+ feeders, since maxing just a t4 lvl100 shiverheart requires 500+ feeders (probably). so i think the only thing kabam can do for fairness is to make sure every players have the same # of free shiverheart.
                            for sure it would be unfortunate for people who actually farm 3 or 4 shiverhearts from ice cave, but those people are the minority of the game (although they might be heavy payers), and those who are able to farm 4 shiverhearts, they have a pretty strong teams already, so the advantage is still there.

                            i could be wrong but that's just my opinion

                            Comment


                            • #59
                              Originally posted by safari001 View Post
                              although i think taking away the free shiverheart would be the most 'fair' way to do it, i think this will only bring about even more problems.
                              for example, there are probably many people who spent a lot of $$ in the ice cave chest to get shiverheart, if they take away the 'free shiverheart', a lot of people will request for refund on the $$ they spent in ice cave (because the sole reason they spent is for shiverheart). also, as you said to restore lost feeders, there won't even be enough space to fit 1000+ feeders, since maxing just a t4 lvl100 shiverheart requires 500+ feeders (probably). so i think the only thing kabam can do for fairness is to make sure every players have the same # of free shiverheart.
                              for sure it would be unfortunate for people who actually farm 3 or 4 shiverhearts from ice cave, but those people are the minority of the game (although they might be heavy payers), and those who are able to farm 4 shiverhearts, they have a pretty strong teams already, so the advantage is still there.

                              i could be wrong but that's just my opinion
                              They would take away the "bugged Shiver" not the ones earned legit from the dungeon or from the chest's game, i dont see the reason to ask for a refund there, as for the feeders there are Reindeers that gives 3 levels each, that could be an easy way to give a low number of feeders with high efficiency.

                              I would have preferred WoyBL's solution but as long as balance between players will be restored (giving the extra Shiver to those who got 1) i'm kinda fine/satisfied, not 100% tbh but it's a compromise i'm willing to accept and welcome in the end

                              Comment


                              • #60
                                Originally posted by Shirl86 View Post
                                They would take away the "bugged Shiver" not the ones earned legit from the dungeon or from the chest's game, i dont see the reason to ask for a refund there, as for the feeders there are Reindeers that gives 3 levels each, that could be an easy way to give a low number of feeders with high efficiency.

                                I would have preferred WoyBL's solution but as long as balance between players will be restored (giving the extra Shiver to those who got 1) i'm kinda fine/satisfied, not 100% tbh but it's a compromise i'm willing to accept and welcome in the end
                                i agree. but if there's no 2 free shiverheart, ppl might not spend $$ in ice cave since t1 / t2 shiverheart is not that useful, only t3/t4 become game-changing card. and most likely it will take too much programming for kabam to do such a task =P because they would probably have to go through account one by one (i could be wrong since i m not familiar with programming)

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