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The free Shivers issue - feeling joked

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  • #31
    Can it be that you have a bug and there are people who are taking advantage?

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    • #32
      Originally posted by Noob_5NWWMD9 View Post
      Can it be that you have a bug and there are people who are taking advantage?

      Please translate to English ^_^

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      • #33
        translated "if you conect to the game from 6:30 to 7 am you will recive yesterday's award again"

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        • #34
          more shivers is not the answer

          Originally posted by akaskarla View Post
          sending 3 shivers to all will compesnsate te game
          I don't think that will help, or be particularly helpful for the game as a whole.
          Really, it would be best if there were some way of reversing the mistake and giving exactly the advertised reward, or maybe leaving a single shiver as a reward (it is a powerful card! ), or maybe more summoning stones as has happened before.
          But I agree with other comments that this has been an extreme "unbalancing" event, even if I'm personally benefiting (much more likely to have a hope of getting through city 5 now).

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          • #35
            Originally posted by akaskarla View Post
            translated "if you conect to the game from 6:30 to 7 am you will recive yesterday's award again"
            what is your country gmt ?

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            • #36
              Originally posted by Shirl86 View Post
              Straight to the point:

              We got Shiverheart instead of Guardian Angel,
              some ppl on the server received up to x4 Shivers (2 today, 2 yesterday),
              i dont mind about all the balance's problem that this will bring, this is your concern Kabam...

              But i'd like equal treatment to all players because it's kinda unfair and many of us feel like being hard joked...

              Give the same amount of Shivers to everyone, it's not fair what's happening right now, some ppl did not even played the event and are running around with T4 Shivers FOR FREE!!

              Merlin-3 server
              Players received only 2 Shiverheart, like the toymaker because the rewards are doubled.. No one get 4 Shiver except if they got it on the ice lab.

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              • #37
                Originally posted by PrinceHeinz View Post
                Players received only 2 Shiverheart, like the toymaker because the rewards are doubled.. No one get 4 Shiver except if they got it on the ice lab.
                How do you know that ? Do you play all server ?

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                • #38
                  Originally posted by Shishi Sonson View Post
                  How do you know that ? Do you play all server ?
                  No, but i have two other Device with different server.. Just received 2 shiverheart like the toymaker and other log in rewards. Honestly, the two other device owned by my sister and cousin.

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                  • #39
                    There are allready big balancing issues in all arenas.
                    I got 1 Shiverheart. Others got it multiple time, and not just this gift... ALL gifts. I allready wrote to support.
                    (I btw faught over 40 times against shiver, and got 0!! Shiver cards... others got 4. Come on with 20 fights, where is the fairness)

                    I Spent a lot of money in this game, but this are issues why people will leave the game, and others won't pay anymore.

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                    • #40
                      Originally posted by Amnesia666 View Post
                      There are allready big balancing issues in all arenas.
                      I got 1 Shiverheart. Others got it multiple time, and not just this gift... ALL gifts. I allready wrote to support.
                      (I btw faught over 40 times against shiver, and got 0!! Shiver cards... others got 4. Come on with 20 fights, where is the fairness)

                      I Spent a lot of money in this game, but this are issues why people will leave the game, and others won't pay anymore.
                      I find myself in exactly the same stituation and would not spend a penny more if they ignore the issue.

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                      • #41
                        the damage is done and they are working to solve it, and i hope they do!
                        but why dont they start giving the angel that was promissed?
                        i also read in another topic that some player who did send an email complaining about the problems with the christmas login event have recived an amount of FREE STONES as an "one time cortesy" for the troubles... why didnt everyone recive that? ppl who did not recive the second, thirth or forth shiver shoud get the stones as well
                        and here goes kabam causing more trouble and making diference among the players again
                        the topic is on general discussion, has the same subject and a pool

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                        • #42
                          Originally posted by Aaron_Kabam View Post


                          So, here's the deal folks...the Shiverheart was accidentally sent out instead of the Guardian Angel as the daily log-in prize on 12/25. I just got back from visiting family for the holiday, and so I just learned about this myself. It seems there was also an unrelated but still important issue where players received the daily log-in rewards two times. I'm still trying to learn more information about what happened, and what we're going to do. I'll try to keep you all posted as I learn more.

                          Thanks and sorry.
                          Aaron
                          Aaron, could you please look at my acc too, missing angel and shiver too.
                          ingame name: thron
                          realm: arthur-1

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                          • #43
                            I also wrote an email to the support but I didn´t even got an answer! -.-
                            I killed Shiver round about 40 times, I got nothing. I got no angel but I got a single Shiver for nothing?
                            I can´t really understand you Aaron and Kabam either..
                            At this moment HoC sucks really hard.
                            overpowered Shiver, so many bugs cause so many got more shiver, got more reindeers and so on!
                            Fix this or you will loose a lot of players I think!

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                            • #44
                              Originally posted by Doidao FJV View Post
                              the damage is done and they are working to solve it, and i hope they do!
                              but why dont they start giving the angel that was promissed?
                              i also read in another topic that some player who did send an email complaining about the problems with the christmas login event have recived an amount of FREE STONES as an "one time cortesy" for the troubles... why didnt everyone recive that? ppl who did not recive the second, thirth or forth shiver shoud get the stones as well
                              and here goes kabam causing more trouble and making diference among the players again
                              the topic is on general discussion, has the same subject and a pool
                              Valid point. That's compounding the problem of unequal distribution.

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                              • #45
                                How has a WEEK gone by with no resolution AT ALL???!!!?!?!?!

                                What exactly is going on, Kabam? We haven't forgotten about this. At least in Arthur-1 we are still discussing it in chat. How do you let a WEEK go by with no word, no resolution, nothing? I'm sorry, Aaron, but just saying "We're looking into it" again and again is not enough. How does this company make money at all when they treat their customers like this?
                                Untapped Reviews

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