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Missing treasury items

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  • Missing treasury items

    My treasury was also not full, not even half full. My 2nd ticket on the subject is still open for well over a week now. 01686307? I want to be cool about it, I myself am in tech support/customer service, but I feel like my issue is not even being tended to. My first ticket just got closed as if it was resolved and nothing was done. My second ticket has been open for over a week.

    Figured i needed to open a new thread for you to see it Aaron.

  • #2
    This is madman xDHx from server 13


    • #3
      Hey madman / Otovyoto,

      Do you have your case number, perchance?


      • #4
        Here it is 01686307?


        • #5
          Was there any additional info that you required Aaron?


          • #6
            I had a similar issue, with donkeys disappearing from a half full treasury.
            Server Arthur-1, user "unsung hero", case id 01735855.


            • #7
              Hi Aaron, firstly wishing you a Merry Xmas. Hope you had a good time with family and friends.
              I have the same issue happen to me for the 2nd time.

              I lost 5 donkeys and 1 donkey this time, understand response could be slow as it's the festive period but it's almost a week since Sunday when I sent in this issue too.

              Arthur 1
              Case number: 01732411


              • #8
                Originally posted by DuLac View Post
                Hi Aaron, firstly wishing you a Merry Xmas. Hope you had a good time with family and friends.
                I have the same issue happen to me for the 2nd time.

                I lost 5 donkeys and 1 donkey this time, understand response could be slow as it's the festive period but it's almost a week since Sunday when I sent in this issue too.

                Arthur 1
                Case number: 01732411
                Hi Aaron, I have received a response from your colleague but he compensated me with summoning stones, I would think that a fair compensation would be just to give me back the same cards as per the 1st time your colleague Jon did for me.

                For your kind help.

                P.s was the compensation to be given in my treasury ( gift from developer) or straight into my stone count?


                • #9
                  Next time you'll learn then. Customer service is not that great and sometimes they don't restore cards or lost items because they can't verify it. Don't ask me why they can't. Instead they give out free stones based on their 'guidelines'.

                  My advice: don't keep any feeders or donkeys in the treasury for more than a few days, otherwise they disappear after some time whether your treasury is full or not.
                  The bug does not seem to happen for stronger cards, though I wouldn't be surprised if they disappeared after some time too.


                  • #10
                    Hi Aaron! Have the same problem - missed cards from treasure box. Support does not respond to me, I even could not to know status of my problem.. Could you please help me there?
                    Case number #01784722


                    • #11
                      Do you require anything else Aaron?


                      • #12
                        No. I've escalated these issues today, so hopefully they get resolved more quickly. Our support team was a bit short-staffed during the holidays, but now people are trickling back.


                        • #13
                          Hi aaron,

                          1 of my grey mule and 1 reindeer is missing from my treasury too, and it's not even close to being full. the ticket # is 01798876.


                          • #14
                            I had the same problem I had a turkey a donkey and now a reindeer go missing from my chest. I didn't think anything about it when they went missing because I thought they were just permotional things and didn't last long. I wanted to keep one of each but figured I couldn't. I didn't actually think this was an actual problem until I saw people in chat complaining about it also. So is there a way to get them back?


                            • #15
                              Understandable this time of year. Thanks for getting back to me.