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Forum Rules [Updated 12/21/2016]
MAIN RULES OF THE FORUMS
Please respect your community. Respect each other as you all enjoy the same thing ? The Game.
We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.
It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.
PURPOSE OF THE FORUMS
These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.
These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.
CHANGES OR IMPROVEMENT
Please make sure to stay updated on these rules by reviewing this page from time to time.
SET RULES
This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.
Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.
Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.
Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.
Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.
Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.
Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.
Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.
Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.
Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.
Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.
Generally, BE NICE. There is nothing wrong with being nice to each other.
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Missing treasury items
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My name is Jon and I will be assisting with your issue concerning the missing cards from your Treasury. My sincerest apologies that this particular error has affected you and we hope to get resolve this together.
Was your Treasury full when this error occurred? If so please keep in mind that when new cards go into a full Treasury it will remove the lowest rarity cards (1*). These are usually feeder Cards like Reindeer, Donkeys and Turkeys.
I hope this clears up everything for you but if not, please let me know so I can keep at it.
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Originally posted by DuLac View PostHaving had no reply from then till now, I've re-written in again specifically addressing it to Jon, case no 01873998.
Hopefully I will not be ignored again.
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Missing 2 card in treasury
Originally posted by Light Elf View PostDear Aaron,
My ticket is 01820069.
My ID: Dark Angel
Server: Arthur-1
Please help!!!!!!!!!!!!!!!!1
Appreciated if you could reply my request. I lost 2 cards "Water Elementa" in my treasury. I have already raise the ticket number 01820069 but no reply from your side. Even though I write many times but it's seem they're all ignored.
Please check and revert!!!!
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Hi Aaron, they close my ticket without fixing the problem, please help ticket 01828319
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Still no resolve =( I am thoroughly disappointed. this ticket was filed on 12/11. I understand the holiday break made an impact on customer service, but at some point this becomes a little out of control. I really am trying to keep my cool about this.
.
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Originally posted by Aaron_Kabam View PostI think it's just because the folks actually dedicated to HoC (all one and half of them) were OOO for the holidays, so some others filled in for a week or two.
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Originally posted by Noobasaurus_1337 View PostI'm puzzled why they have different solutions for the same problems. When I lost my turkeys and donkeys, they awarded me the cards and not summon stones. Seems every member of support team chooses different paths to solve the problems. Make it even for everyone and award them what they lost.
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I'm puzzled why they have different solutions for the same problems. When I lost my turkeys and donkeys, they awarded me the cards and not summon stones. Seems every member of support team chooses different paths to solve the problems. Make it even for everyone and award them what they lost.
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Hi Aaron, i've got my reply today
Greetings,
Thank you for taking the time to write in. If I understand correctly you have some concerns with missing items. I'm sorry to hear this and I will be glad to address the issue.
The game team was unable to verify your loss after careful investigation of your account. Typically when a player receives an item and sees the reward, the item and data has already been recorded on the back-end of the servers (Our end) and the records should show that you have obtained the item however, the resources are not pointing to this conclusion.
As a one time courtesy, I have allocated various summoning stones to your account as a thank you for your support. Should you require further assistance feel free to contact us and we will be happy to assist you further. Thanks for playing!
Like WTF??
I'm not sure why there are no record in your database but clearly there should be some record since everyone received them as a login reward. I've also spent hundreds of dollars trying get shiva from ice chest which result me getting nothing but reindeer. and now you taking that away from me??
I've spent close $1000 on this game and i'm really disappointed if the so call solution is to give me a few stones.
i've lost closed to 20levels of card which equal to about 6 x 20 = 120 feeders. with the current drop rate how long will it take me to get 120 2star feeder???
I'm not asking for anything more, all i want to i my card to be restored.
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Also apparently it was common for most players to receive 2x shiver... I received just one... not sure if anything will be done about that
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How do I file an issue to Kabam staff so I can get the Angel that was offered for login during the Christmas holiday, it never showed up in my account... I dont think I received the 2x reindeer either or maybe they just disappeared.. Thank you in advance to any and all who can get back to me on this
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As said before, don't keep your damn donkeys in the treasury or you'll never get them back once lost... read my advise.
For those who lost them already, good luck...
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