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Missing treasury items

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  • #46
    Hi Aaron, i've got my reply today

    Greetings,

    Thank you for taking the time to write in. If I understand correctly you have some concerns with missing items. I'm sorry to hear this and I will be glad to address the issue.

    The game team was unable to verify your loss after careful investigation of your account. Typically when a player receives an item and sees the reward, the item and data has already been recorded on the back-end of the servers (Our end) and the records should show that you have obtained the item however, the resources are not pointing to this conclusion.

    As a one time courtesy, I have allocated various summoning stones to your account as a thank you for your support. Should you require further assistance feel free to contact us and we will be happy to assist you further. Thanks for playing!

    Like WTF??

    I'm not sure why there are no record in your database but clearly there should be some record since everyone received them as a login reward. I've also spent hundreds of dollars trying get shiva from ice chest which result me getting nothing but reindeer. and now you taking that away from me??

    I've spent close $1000 on this game and i'm really disappointed if the so call solution is to give me a few stones.

    i've lost closed to 20levels of card which equal to about 6 x 20 = 120 feeders. with the current drop rate how long will it take me to get 120 2star feeder???

    I'm not asking for anything more, all i want to i my card to be restored.

    Comment

    • #47
      I'm puzzled why they have different solutions for the same problems. When I lost my turkeys and donkeys, they awarded me the cards and not summon stones. Seems every member of support team chooses different paths to solve the problems. Make it even for everyone and award them what they lost.

      Comment

      • #48
        Originally posted by Noobasaurus_1337 View Post
        I'm puzzled why they have different solutions for the same problems. When I lost my turkeys and donkeys, they awarded me the cards and not summon stones. Seems every member of support team chooses different paths to solve the problems. Make it even for everyone and award them what they lost.
        I think it's just because the folks actually dedicated to HoC (all one and half of them) were OOO for the holidays, so some others filled in for a week or two.

        Comment

        • #49
          Originally posted by Aaron_Kabam View Post
          I think it's just because the folks actually dedicated to HoC (all one and half of them) were OOO for the holidays, so some others filled in for a week or two.
          I bet the person who replied to my ticket concerning teams with 0 hp that continuously attack wasn't dedicated to English language either, as he didn't understand or didn't want to understand a thing. How about letting us know you acknowledged the bug and passed it on to dev team, Aaron ? I see you didn't post in my thread. I don't want to waste more bonus streaks and tickets in the next arenas, just to lose in front of immortal teams that should stay dead.

          Comment

          • #50
            Still no resolve =( I am thoroughly disappointed. this ticket was filed on 12/11. I understand the holiday break made an impact on customer service, but at some point this becomes a little out of control. I really am trying to keep my cool about this.
            .

            Comment

            • #51
              Hi Aaron, they close my ticket without fixing the problem, please help ticket 01828319

              Comment

              • #52
                Missing 2 card in treasury

                Originally posted by Light Elf View Post
                Dear Aaron,

                My ticket is 01820069.
                My ID: Dark Angel
                Server: Arthur-1

                Please help!!!!!!!!!!!!!!!!1
                Hi Aaron,

                Appreciated if you could reply my request. I lost 2 cards "Water Elementa" in my treasury. I have already raise the ticket number 01820069 but no reply from your side. Even though I write many times but it's seem they're all ignored.

                Please check and revert!!!!

                Comment

                • #53
                  Originally posted by Aaron_Kabam View Post
                  Dylan? Okay, I'll check in with him.
                  Having had no reply from then till now, I've re-written in again specifically addressing it to Jon, case no 01873998.
                  Hopefully I will not be ignored again.

                  Comment

                  • #54
                    Originally posted by DuLac View Post
                    Having had no reply from then till now, I've re-written in again specifically addressing it to Jon, case no 01873998.
                    Hopefully I will not be ignored again.
                    I responded this time.

                    Comment

                    • #55
                      My name is Jon and I will be assisting with your issue concerning the missing cards from your Treasury. My sincerest apologies that this particular error has affected you and we hope to get resolve this together.

                      Was your Treasury full when this error occurred? If so please keep in mind that when new cards go into a full Treasury it will remove the lowest rarity cards (1*). These are usually feeder Cards like Reindeer, Donkeys and Turkeys.

                      I hope this clears up everything for you but if not, please let me know so I can keep at it.
                      Got the reply, but does this mean i couldn't get them back?

                      Comment

                      • #56
                        Originally posted by Aaron_Kabam View Post
                        I responded this time.
                        Ty Aaron for the help

                        Comment

                        • #57
                          3rd filing - 01896546.

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