Hi Aaron, i've got my reply today
Greetings,
Thank you for taking the time to write in. If I understand correctly you have some concerns with missing items. I'm sorry to hear this and I will be glad to address the issue.
The game team was unable to verify your loss after careful investigation of your account. Typically when a player receives an item and sees the reward, the item and data has already been recorded on the back-end of the servers (Our end) and the records should show that you have obtained the item however, the resources are not pointing to this conclusion.
As a one time courtesy, I have allocated various summoning stones to your account as a thank you for your support. Should you require further assistance feel free to contact us and we will be happy to assist you further. Thanks for playing!
Like WTF??
I'm not sure why there are no record in your database but clearly there should be some record since everyone received them as a login reward. I've also spent hundreds of dollars trying get shiva from ice chest which result me getting nothing but reindeer. and now you taking that away from me??
I've spent close $1000 on this game and i'm really disappointed if the so call solution is to give me a few stones.
i've lost closed to 20levels of card which equal to about 6 x 20 = 120 feeders. with the current drop rate how long will it take me to get 120 2star feeder???
I'm not asking for anything more, all i want to i my card to be restored.
Greetings,
Thank you for taking the time to write in. If I understand correctly you have some concerns with missing items. I'm sorry to hear this and I will be glad to address the issue.
The game team was unable to verify your loss after careful investigation of your account. Typically when a player receives an item and sees the reward, the item and data has already been recorded on the back-end of the servers (Our end) and the records should show that you have obtained the item however, the resources are not pointing to this conclusion.
As a one time courtesy, I have allocated various summoning stones to your account as a thank you for your support. Should you require further assistance feel free to contact us and we will be happy to assist you further. Thanks for playing!
Like WTF??
I'm not sure why there are no record in your database but clearly there should be some record since everyone received them as a login reward. I've also spent hundreds of dollars trying get shiva from ice chest which result me getting nothing but reindeer. and now you taking that away from me??
I've spent close $1000 on this game and i'm really disappointed if the so call solution is to give me a few stones.
i've lost closed to 20levels of card which equal to about 6 x 20 = 120 feeders. with the current drop rate how long will it take me to get 120 2star feeder???
I'm not asking for anything more, all i want to i my card to be restored.
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