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Missing treasury items

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  • #16
    Originally posted by Aaron_Kabam View Post
    No. I've escalated these issues today, so hopefully they get resolved more quickly. Our support team was a bit short-staffed during the holidays, but now people are trickling back.
    Hi Aaron, please kindly raise this up as I've reflected that my concern to your colleague Dylan who handled my last sport ticket and I feedback after his reply, he insisted that this was the only compensation of summon stones was the only doable method when previously Jon who had handled the 1st time was able to give me back the exact cards I lost.

    Btw I wanna check also, when Dylan said he gave me random stones, issit a gift into my treasury or straight increase into my existing stones I have accumulated from arenas. Cause I did not see anything in my treasury.

    Also I have re-written in again as my old ticket is closed, my new case no is 01801484

    Comment


    • #17
      Originally posted by DuLac View Post
      Hi Aaron, please kindly raise this up as I've reflected that my concern to your colleague Dylan who handled my last sport ticket and I feedback after his reply, he insisted that this was the only compensation of summon stones was the only doable method when previously Jon who had handled the 1st time was able to give me back the exact cards I lost.

      Btw I wanna check also, when Dylan said he gave me random stones, issit a gift into my treasury or straight increase into my existing stones I have accumulated from arenas. Cause I did not see anything in my treasury.

      Also I have re-written in again as my old ticket is closed, my new case no is 01801484
      Dylan? Okay, I'll check in with him.

      Comment


      • #18
        Also a suggestion, as this issue/ bug is not resolved, perhaps to prevent another occurrence of the same issue.
        It would be good to be an announcement ingame via the announcement lady to tell players not to leave turkey/reindeer/ donkey cards in treasury.

        This will serve to save the support staff a lot of troubles and free their time to look at other problems.

        Comment


        • #19
          Hi Aaron, I have the same problem - missed cards from treasure box.

          I lost a few donkeys earlier, and today i continue to lose 2 reindeer in treasury, please help me check it

          Thx
          Player174171
          Arthur 1
          Case number: #01801937

          Comment


          • #20
            Originally posted by DuLac View Post
            Also a suggestion, as this issue/ bug is not resolved, perhaps to prevent another occurrence of the same issue.
            It would be good to be an announcement ingame via the announcement lady to tell players not to leave turkey/reindeer/ donkey cards in treasury.

            This will serve to save the support staff a lot of troubles and free their time to look at other problems.
            Great idea!

            Comment


            • #21
              I should note my case is now resolved. Jon helped me out and restored my donkeys. Thanks!

              Comment


              • #22
                Originally posted by unsung_hero View Post
                I should note my case is now resolved. Jon helped me out and restored my donkeys. Thanks!
                Yea Jon is great! He has the common sense to compensate back what is lost.
                I just wanna get back what is due to me, not interested in summon stones even if it was a 2 to 1 ratio compensation.
                5 turkeys and 1 donkey is 16 levels of enhancements, saves me a lot of time at t4.

                Comment


                • #23
                  I also lost 4 Raindeers and GOD only know hiw many donkyes.

                  Comment


                  • #24
                    Hi Aaron,I also lost 5-6 reindeer and 1 donkey, not sure how I can lodge a ticket, can you please help

                    Comment


                    • #25
                      It's actually grey mule, not a donkey

                      Comment


                      • #26
                        I have the same problem. Lost 1 reindeer and 6 donky┬┤s / mules. Cant find where i can make a ticket :S

                        Comment


                        • #27
                          Originally posted by DuLac View Post
                          Yea Jon is great! He has the common sense to compensate back what is lost.
                          I just wanna get back what is due to me, not interested in summon stones even if it was a 2 to 1 ratio compensation.
                          5 turkeys and 1 donkey is 16 levels of enhancements, saves me a lot of time at t4.
                          Jon's currently out, and a couple people have been covering for him. They don't normally work on HOC, so summon stones might be their "fallback" form of compensation for now.

                          I'll try to check out on support system myself.

                          Comment


                          • #28
                            How can i make a ticket? o.O Cant find it

                            Comment


                            • #29
                              dear Aaron

                              I send a ticket before about my missing donkeys/mule and the support said its back but when i opened my treasury its still missing
                              could you look into this issue
                              Thanks

                              ign dmonaco
                              server 13

                              Comment


                              • #30
                                Hi Aaron,
                                I have the same problem...I lost 3 cards and in particular an Azarel dropped the day Azarel's drop rate was higher; i think on December 24th.
                                I opened 2 tickets the day after reporting also the Guardian angel's bug and they told me (replying almost a week later because it's holiday) to oper another ticket with only that problem; i did it and now I've another ticket opened in which they ask me a screenshot of the card in treasury....But how can I have it if i never received the card?
                                It's absurd that i spend a lot of money and I also lose cards.
                                Please check it, my new case no is 01800452

                                Italico88
                                Merlin-3

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